Steven Whitfield Email and Phone Number
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➥ I am a strategic, resourceful, and focused professional with a seasoned project management background, a history of optimizing and scaling day-to-day project workflows, and a talent for aligning teams around common goals. I combine over 2 decades’ experience providing project management leadership, guidance, and direction for multiple high-profile organizations; developing and delivering innovation-driven solutions that resolve key business challenges; building, training, and inspiring top-tier teams of project management specialists; and carefully shaping the processes and policies that sustain an efficient, productive, and highly competitive organization.➥ I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and grow confidence in his team. I have the ability, expertise, and coaching skills to drive my team to success.➥ I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a partner, negotiating with a vendor, or anything in between; I communicate quickly, accurately, and effectively.➥ I believe that people function best when their leadership strikes a careful balance between hands-on management and laisser-faire oversight. I think people should be given room to work creatively, make mistakes, and build on the knowledge gained from their efforts. After 20+ years in business, I have learned to perfect that delicate balance between autonomy and accountability.☛ Key Skills ☚ ✦ Strategic Planning & Execution✦ IT Program & Project Management✦ Business Process Optimization✦ Product Portfolio Management✦ Product Launch Strategist ✦ Team Leadership & Development✦ Relationship/Partnership Building✦ Resource Optimization ✦ Risk Management & Mitigation✦ Team Building & Motivation ✦ DevOps Leadership✦ Operations Management✦ Cross-Functional Collaboration✦ Analytical Problem Solver
Worldtrips
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Director, Application Service DeliveryWorldtrips Apr 2020 - PresentCarmel, In, UsTokio Marine HCC WorldTrips Insurance is a leading specialty insurance provider based in Houston, TX.As Director of Application Service Delivery, I am accountable for leading a 12-member team to manage, develop, prioritize, and continually iterate the WorldTrips portfolio – a line of specialized travel medical insurance products generating $100MM+ in annual premium. To carry out my mandate, I lead a matrixed team of Certified Business Analysts, Computer Programmers, Quality Specialists, and Project Managers to design integrated project plans, coordinate enhancements that maximize product adoption, guide development testing efforts, and manage e-commerce releases spanning the entire portfolio. Some of my accomplishments include:➥ Strategized product launches, prioritized major projects, and drove continuous product enhancements in collaboration with the senior leadership team.➥ Collaborated with the Broker Distribution channel to take ownership of key functions including IT discovery, product requirements gathering, and defining API specifications.➥ Employed a strategic prioritization matrix to prioritize complex project portfolios for the project management unit.➥ Recruited high-performing teams, holding them accountable against key performance objectives. ➥ Built mentor-mentee relationships with other associates organization-wide; ensured maximal adoption of operational best practices.➥ Introduced a new Salesforce self-service portal to reduce daily customer calls and emails; expected to generate $1MM+ in YoY cost savings. ➥ Positioned the DevOps Department as a true value creator which was responsible for 25% of all growth since 2020.➥ Scaled headcount by a significant margin to manage a heavy project pipeline.➥ Restructured the team, introducing new processes governing product management, project planning, and resource allocation.➥ Developed a trip cancellation product which is expected to generate $2MM in YoY revenue.
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Sr. Manager OperationsTokio Marine Hcc May 2015 - Apr 2020Houston, Tx, UsAs Senior Manager of Technical Operations, I was responsible for leading a 5-member Policy Enrollment Administration team, 4 business analysts, and 2 computer programmers to manage key aspects of day-to-day operations (including enrollment, policy administration, business analysis/programming, project management, and P&L oversight) across 2 business units generating $100MM in annual premium.Some of my additional contributions include:➥ Provided financial analysis and expense management support; ensured key goals for revenue, gross written premium, operating expenses, net income, and other KPI goals were consistently met.➥ Led the team to plan and implement all e-commerce enhancements impacting HCCMIS websites and broker/member self-service portals – including reviewing IT requirements for developers and leading the business analysis team to drive system and UAT efforts. ➥ Managed a $1MM budget; ensured the optimal allocation and utilization of organizational resources.➥ Collaborated cross-departmentally to execute bi-annual product portfolio releases for core products.➥ Prioritized project portfolios and reported on status, issues, and risks to the leadership team.➥ Led the Business Analyst team to conduct project scoping, planning, and execution for a range of initiatives; ensured strict alignment with scope, schedule, and budgetary constraints for each project. ➥ Managed the implementation of new business intelligence software (MicroStrategy) in 2017 for enhanced reporting capabilities.➥ Led a system integration project to sell products to major insurance carrier partners, resulting in a 10% gain in annual revenue growth. -
Manager - Operational RiskCno Financial Group Apr 2012 - Mar 2015Carmel, Indiana, UsBetween 2012 and 2015, I was selected by the leadership team to manage, develop, and lead a new 6-member Workflow and Reporting team accountable for compiling, categorizing, tracking, and reporting on the Operational Risk Management team’s inventory. Some of my key contributions include:➥ Recruited top-tier candidates, defined team member roles and responsibilities, communicated clear expectations, and assigned duties to achieve optimal business outcomes.➥ Managed all aspects of risk reporting; led the team to produce state regulatory reports, complaint trending/root cause analyses, and MCAS annual reports, among others. ➥ Deployed a new workflow system that streamlined customer inquiry response times from 2 weeks to 3 days.➥ Established standardized and scalable SOPs as well as repositories to guide and inform all work inventory efforts. Drove greater consistency by adopting one standard workflow tool.➥ Collaborated with the Department of Insurance to resolve operating challenges and remediate friction points. -
Project Manager - Process Re-EngineeringCno Financial Group Nov 2010 - Apr 2012Carmel, Indiana, UsBetween 2010 and 2012, I managed 2 cross-functional, continuous improvement projects to strengthen organizational compliance posture, improve efficiency, and drive sustained margin improvements. Some of my additional contributions include: ➥ Managed a structured rollout of Non-Guaranteed Element rate increases, delivering $200MM+ in margin impact for the CNO Division. ➥ Collaborated with the Operations and Legal Departments to obtain necessary approvals for rate increases.➥ Developed a suite of programs and special projects for the PHS, Claims, Risk, and Compliance and Legal Departments; negotiated for resources and managed project budgets to ensure successful project delivery. ➥ Streamlined Claims Department response times via a range of system and functionality improvements.➥ Collaborated to gather and assess customer data, perform root cause analysis, and conduct trending analysis to mitigate issues and risks.
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Program ManagerWellpoint Apr 2006 - Sep 2010 -
Financial Analysis ManagerWellpoint Apr 2003 - Apr 2006Indianapolis, Indiana, Us -
Finance SpecialistAccenture 1998 - 2003Dublin 2, Ie
Steven Whitfield Skills
Steven Whitfield Education Details
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Illinois State UniversityFinance -
Illinois State UniversityFinance And Financial Management Services
Frequently Asked Questions about Steven Whitfield
What company does Steven Whitfield work for?
Steven Whitfield works for Worldtrips
What is Steven Whitfield's role at the current company?
Steven Whitfield's current role is Director, Application Service Delivery (IT DevOps) ➥ IT Program & Project Management | Business & Financial Analysis | Process Engineering | Project Scoping & Road-Mapping.
What is Steven Whitfield's email address?
Steven Whitfield's email address is st****@****ail.com
What is Steven Whitfield's direct phone number?
Steven Whitfield's direct phone number is (800) 701*****
What schools did Steven Whitfield attend?
Steven Whitfield attended Illinois State University, Illinois State University.
What are some of Steven Whitfield's interests?
Steven Whitfield has interest in Children.
What skills is Steven Whitfield known for?
Steven Whitfield has skills like Process Improvement, Leadership, Program Management, Business Process, Business Process Improvement, Analysis, Project Management, Insurance, Management, Risk Management, Health Insurance, Strategic Planning.
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