- Responsible for management of Technology Staff and all data systems of the College as well as budgeting- Member of the executive management team with a focus on IT operations and strategic technology planning- Ensures compliance with all policies and procedures of the College, NC Community College System, and applicable State and Federal regulations and statutes

Provide instruction in a variety of Information Technology curriculum courses.

Information Technology services company with a focus on systems architecture, information security and consulting services.

Taught the following curriculum classes:- CTS-217 Help Desk and Computer Support- SEC-110 Introduction to Information Security- NOS-220 Linux System Administration

- Management of IT staff, facilities and budget- Responsible for oversight of all data systems of the College- Chairperson of Technology committee- Ensures compliance with all policies and procedures of the College, NC Community College System, and applicable State and Federal regulations and statutes- Works closely with executive management team to develop strategic technology plans for the College

Rotational management position.Division of Network Engineering:Assisted with the design of network core performance monitoring systems as well as defining network troubleshooting best practices.Systems Integration and Modernization PMO:I analyzed agency software and infrastructure projects and made recommendations to senior management regarding technical feasibility and advised on strategies for migrating to SOA platform.Office of Automation Support:Created metrics and methods to measure required subject matter expert time to support proposed automation initiatives. In addition, I compiled cost benefit analysis reports for a variety of agency software development projects.Awarded Deputy Commissioner's Citation.

Accelerated 1 year master's degree program.

• Led implementation of several major IT projects including: - Integration of network and systems acquired during multiple corporate mergers - Server virtualization, consolidation using VMWare ESX - Secure wireless infrastructure - Backup datacenter - Secure client support VPN architecture • Developed Enterprise-wide security and disaster recovery plans working with executive management• Designed and administered Red Hat Linux based PCI-DSS Level 1 compliant SaaS hosting environment• Mentored IT staff and provided 3rd-tier technical support for complex troubleshooting

• Responsible for administration of over 70 production systems including:- Microsoft Windows 2000/2003/XP- Red Hat Enterprise Linux web/application servers- Microsoft Exchange- Cisco routers- Symantec, Cisco PIX and Sonicwall firewalls - DNS, DHCP, OpenVPN, Microsoft Remote Access- Citrix Metaframe• Maintained network access control policies, firewall rule sets and required technical documentation• Revamped internal IP subnet scheme to accommodate growth and increase security with minimal user impact• Provided technical support for over 300 local and remote employees

Provide end user support for Windows 95, NT, 2000 and XP. Help administer production servers including Active directory, Exchange and Citrix systems. Assist in network administration tasks including major network upgrades.

Supported a very wide variety of systems including: Apple OS, Windows 95 - 2000, Sun Solaris 8 and Solaris 9, Linux. - Assisted with network troubleshooting- Senior helpdesk consultant overseeing and mentoring junior team members

- Computer desktop support for Windows 3.1 - Windows 2000 and Mac OS 8/ and Mac OS 9. - Assisted with network-related troubleshooting

started as a cashier in 1993, promoted to customer service lead then became a computer technician)- shift supervisor for cashiers- assisted with end of day operations (balancing, bank deposits)- customer service- computer upgrades and repair- laser printer maintenance / minor repair- customer support