Steven Blackmon Email & Phone Number

Greater Seattle Area

• Managed portfolio of horizontal programs furthering Intel’s software offerings with Service Mesh functionalities, Cloud solutions, and improved SDLC processes. Executed on deliverables maintaining roadmaps, business.
• Directed cross-functional teams in the development of new functionalities and benchmarking of Service Mesh capabilities across multiple CPU platforms extending capabilities by 20%.
• Led advanced data analytics tool project for manufacturing operations projecting to generate $250M in annual savings through trade compliance and operational efficiency.
• Managed the requirements, development, and testing of configurations for consumer use in our cloud offering forecasted to increase revenue by 10% with scalability and reliability.

Seattle, Washington, United States

• Led cross-functional teams on the integration of an acquisition, identity management, and the release of a new application. Maintained alignment with enterprise objectives, eliminated bottlenecks, and executed roadmaps.
• Collaborated with Product Managers to deliver a new application for therapists that modernized operations and achieved cost savings of $200K+ annually while increasing revenue by 15%.
• Spearheaded the Unified Identity implementation with the acquisition reducing registration time and complexity by over 50%.
• Led the technical integration of eligibility candidates from external partners and customers saving over $150K annually, eliminating manual processing and freeing up dedicated resources for other company objectives.

Greater Seattle Area

• Reestablished the Program Management Office managing a team of five program managers along with a twelve-person offshore engineering team and a six-person Customer Support team. Collaborated with executive leadership.
• Steered the collaboration with multiple stakeholders to design and deploy a new cloud-based consolidated reporting platform achieving $250K per year in cost savings.
• Managed $3M+ annual vendor budget, overseeing staff augmentation, product support, and development teams to ensure alignment with organizational goals and optimize resource allocation.
• Implemented a cloud-based billing system resulting in $500K+ projected annual savings through improved billing accuracy and process efficiencies.
• Led the Linux upgrades to secure SOC 2 certification facilitating the acquisition of new clients representing over $2M annually in additional revenue.
• Managed and directed engineering teams in the migration from a physical datacenter to the cloud reducing cost and modernizing legacy applications.

Redmond, WA

• Directed teams of consultants, client resources, and cross-functional teams to execute programs across a variety of industries while collaborating with executive leadership, product management, sales, and finance..
• Orchestrated the development and deployment of marketing segmentation for a non-profit, enabling more granular targeting and resulting in a 75% increase in campaign response rates, driving over $50M in annual revenue.
• Implemented enhanced campaign reporting and analysis tools to identify and reduce ineffective advertising, saving over $300K annually for a sales organization by optimizing ad spending.
• Spearheaded the new integration with third-party call center groups to align with new functionalities and process improvements resulting in decreasing average handling time by 20% and reducing cost by 10% annually.

Bellevue, WA

• Managed a team of eight program managers delivering high-impact projects in sales, service ticket management, POS analytics, SLAs, and process performance. Led cross-functional teams in project planning and execution.
• Delivered critical enhancements to key products responsible for a 10% increase in market share and competitive advantage.
• Led monthly Business Reviews across the entire portfolio of projects reviewing status, risks, budget, and timeline alignment.
• Served as Scrum Master for global Agile projects, coordinating efforts between cross-functional teams worldwide to drive projects to completion.
• Identified potential opportunities and explored revenue ideas to contribute towards the company pipeline for future projects.

Various

• Program manager for cross-functional project teams through joint development and technical problem-solving to deliver critical products and enhancements across multiple industries. Executed comprehensive project.
• Designed and deployed an enterprise system for an insurance client saving $50M annually in operating costs and increasing revenue by 10%, while ensuring compliance with all local, state, and federal regulations.
• Directed implementation of a new website and customer management system for an engineering client, leading to annual savings of $20M and increasing sales by 15%.
• Integrated a new enterprise system with a bidding platform for a utility client, driving an increase in revenue by $25M annually.
• Managed a program deploying a new website and customer self-service platform for an educational client, saving $5M annually and increasing annual revenue by $15M.

Atlanta, GA

• Managed and directed a global team of twenty-four engineers to deliver key projects and critical enhancements within the enterprise platform. Directed multiple deployments improving order management, call center.
• Led the deployment of Computer Telephony Integration (CTI) reducing Average Handling Time by 50% and saving over $500K annually in operational costs.
• Directed the development and deployment of an enterprise platform, facilitating sunsetting legacy technologies that resulted in $1M annual cost savings.
• Streamlined simultaneous development streams enabling major releases to increase from 4 to 6 and new product offerings from 6 to 12 annually.
• Managed the development and release of inbound email processing resulting in annual savings of $350K.

Marietta, GA

• Managed a global team of eighteen engineers and ten test engineers delivering critical backend capabilities and features supporting a client with $1.8B in annual revenue.Key Achievements:
• Zero Downtime and Issue Resolution: Achieved zero go-live issues and achieved low defect rates, supporting contract renewals and client satisfaction while increasing the functionalities and providing critical features.
• Process Efficiency Gains: Launched Siebel Marketing Module, reducing campaign cycle time and driving a 25% increase in productivity for marketing teams.
• Revenue Growth: Responsible for securing a multi-year contract for the program on continuing application development providing opportunity for expansion.
• Project Governance: Provided status reports to leadership and client stakeholders covering road maps, timelines, risk mitigation plans, and deployment schedules.

Decatur, GA

• Directed and developed multiple projects delivering backend capabilities supporting manufacturing and frontend product offerings. Collaborated with support teams responsible for 24x7 availability and security with.
• Server Performance Optimization: Led cross-team collaboration, improving server uptime by 35%, reducing maintenance windows and enhancing productivity, ensuring 24x7 availability.
• Successful CRM Upgrades: Led CRM upgrades, enhancing functionality and aligning with evolving business needs.