Managed portfolio of horizontal programs furthering Intel’s software offerings with Service Mesh functionalities, Cloud solutions, and improved SDLC processes. Executed on deliverables maintaining roadmaps, business objective alignment, stakeholder management, risk management, KPIs, and communication plans.• Directed cross-functional teams in the development of new functionalities and benchmarking of Service Mesh capabilities across multiple CPU platforms extending capabilities by 20%.• Led advanced data analytics tool project for manufacturing operations projecting to generate $250M in annual savings through trade compliance and operational efficiency.• Managed the requirements, development, and testing of configurations for consumer use in our cloud offering forecasted to increase revenue by 10% with scalability and reliability.

Led cross-functional teams on the integration of an acquisition, identity management, and the release of a new application. Maintained alignment with enterprise objectives, eliminated bottlenecks, and executed roadmaps to drive project success using the Agile methodology.• Collaborated with Product Managers to deliver a new application for therapists that modernized operations and achieved cost savings of $200K+ annually while increasing revenue by 15%.• Spearheaded the Unified Identity implementation with the acquisition reducing registration time and complexity by over 50%.• Led the technical integration of eligibility candidates from external partners and customers saving over $150K annually, eliminating manual processing and freeing up dedicated resources for other company objectives.

Reestablished the Program Management Office managing a team of five program managers along with a twelve-person offshore engineering team and a six-person Customer Support team. Collaborated with executive leadership, cross-functional teams, and key stakeholders to create product roadmaps, risk mitigation, and communication plans to deliver multiple high-impact program and product releases.• Steered the collaboration with multiple stakeholders to design and deploy a new cloud-based consolidated reporting platform achieving $250K per year in cost savings.• Managed $3M+ annual vendor budget, overseeing staff augmentation, product support, and development teams to ensure alignment with organizational goals and optimize resource allocation.• Implemented a cloud-based billing system resulting in $500K+ projected annual savings through improved billing accuracy and process efficiencies.• Led the Linux upgrades to secure SOC 2 certification facilitating the acquisition of new clients representing over $2M annually in additional revenue.• Managed and directed engineering teams in the migration from a physical datacenter to the cloud reducing cost and modernizing legacy applications.

Directed teams of consultants, client resources, and cross-functional teams to execute programs across a variety of industries while collaborating with executive leadership, product management, sales, and finance. Ensured on-time delivery and within budget across multiple projects aligning with product roadmaps and organizational goals. Implemented using both Waterfall and Agile methodologies.• Orchestrated the development and deployment of marketing segmentation for a non-profit, enabling more granular targeting and resulting in a 75% increase in campaign response rates, driving over $50M in annual revenue growth.• Implemented enhanced campaign reporting and analysis tools to identify and reduce ineffective advertising, saving over $300K annually for a sales organization by optimizing ad spending.• Spearheaded the new integration with third-party call center groups to align with new functionalities and process improvements resulting in decreasing average handling time by 20% and reducing cost by 10% annually.

Managed a team of eight program managers delivering high-impact projects in sales, service ticket management, POS analytics, SLAs, and process performance. Led cross-functional teams in project planning and execution, ensuring alignment with budgets and timelines.• Delivered critical enhancements to key products responsible for a 10% increase in market share and competitive advantage.• Led monthly Business Reviews across the entire portfolio of projects reviewing status, risks, budget, and timeline alignment.• Served as Scrum Master for global Agile projects, coordinating efforts between cross-functional teams worldwide to drive projects to completion.• Identified potential opportunities and explored revenue ideas to contribute towards the company pipeline for future projects.

Program manager for cross-functional project teams through joint development and technical problem-solving to deliver critical products and enhancements across multiple industries. Executed comprehensive project reviews, risk management, roadmaps, and timelines to C-level executives and stakeholders. Mentored junior Program Managers and fostered thought leadership and strategic planning.• Designed and deployed an enterprise system for an insurance client saving $50M annually in operating costs and increasing revenue by 10%, while ensuring compliance with all local, state, and federal regulations.• Directed implementation of a new website and customer management system for an engineering client, leading to annual savings of $20M and increasing sales by 15%.• Integrated a new enterprise system with a bidding platform for a utility client, driving an increase in revenue by $25M annually.• Managed a program deploying a new website and customer self-service platform for an educational client, saving $5M annually and increasing annual revenue by $15M.

Managed and directed a global team of twenty-four engineers to deliver key projects and critical enhancements within the enterprise platform. Directed multiple deployments improving order management, call center operations, and third-party integrations. Implemented automated processes to increase development and testing efficiencies.• Led the deployment of Computer Telephony Integration (CTI) reducing Average Handling Time by 50% and saving over $500K annually in operational costs.• Directed the development and deployment of an enterprise platform, facilitating sunsetting legacy technologies that resulted in $1M annual cost savings.• Streamlined simultaneous development streams enabling major releases to increase from 4 to 6 and new product offerings from 6 to 12 annually.• Managed the development and release of inbound email processing resulting in annual savings of $350K.

Managed a global team of eighteen engineers and ten test engineers delivering critical backend capabilities and features supporting a client with $1.8B in annual revenue.Key Achievements:• Zero Downtime and Issue Resolution: Achieved zero go-live issues and achieved low defect rates, supporting contract renewals and client satisfaction while increasing the functionalities and providing critical features.• Process Efficiency Gains: Launched Siebel Marketing Module, reducing campaign cycle time and driving a 25% increase in productivity for marketing teams.• Revenue Growth: Responsible for securing a multi-year contract for the program on continuing application development providing opportunity for expansion.• Project Governance: Provided status reports to leadership and client stakeholders covering road maps, timelines, risk mitigation plans, and deployment schedules.

Directed and developed multiple projects delivering backend capabilities supporting manufacturing and frontend product offerings. Collaborated with support teams responsible for 24x7 availability and security with banking clients.Key Achievements:• Server Performance Optimization: Led cross-team collaboration, improving server uptime by 35%, reducing maintenance windows and enhancing productivity, ensuring 24x7 availability.• Successful CRM Upgrades: Led CRM upgrades, enhancing functionality and aligning with evolving business needs.