Steve Neff Email & Phone Number

Us

Leader of Operations and Engineering- Wireless/Wireline Vice President of the Southeast U.S. focused on increasing revenue in the 5G, smart cities and wireless markets. Expertise in operations, project management of infrastructure deployment, managing large cross functional teams and facilities management. Managed the Southeast P&L budget for a $50 million-dollar Tech Services company Increased revenue in core market from zero to over $650K the first year and over 50% ($900K) the second year  Expanded business development sales by negotiating contracts with 3 new large telecom clients  Created an organization in charge of turning up the broadband infrastructure for wireless cell sites, data centers and 5G small cell deployment. Directed pre sales activities conducting technical presentations with potential customers and preparing POC documentation using Visio, Office 365, Sharepoint, Teams, Dynamics etc.

Midatlantic

* Responsible for operation and annual replacement of Infrastructure equipment for networks (voice and data), data centers, servers, laptops and desktops* Performed cost analysis and submitted multi-million dollar business cases for vehicle replacement, power equipment, meters and laptops for entire Mid-Atlantic region* Created a database to track the repair and testing of critical alarms in every Mid-Atlantic central office* Acted as Admin over multiple searchable databases, controlling access and facilitating transactions* Participated as a green belt in a lean 6 sigma project to prepare for network transformation rollout and lead the operations department in achieving ISO 9000 certification* Collaborated with IT as a tester for a new maintenance ticketing software platform using Jira/Agile* Performed CNSR (Clean, Neat, Safe, Reliable) audits, ensuring that Verizon technical facilities were meeting OSHA and EHS safety standards and keeping the company in compliance with Network Reliability standards set forth by the FCC.* Performed Network Installation BPO Vendor audits to ensure that equipment being installed in data centers was fully functional and met Verizon’s rigorous IP 722.02 guidelines* Acted as IT support for the auditing team, creating and managing annual Sharepoint websites for 200 users* Created a complex database to track the completion and scoring of the CNSR audits performed by the team.* Trained other managers thru Webex presentations on the job function and expectations of performing audits* Used SAP Netweaver software for managing department expenses* Functioned as vendor manager, evaluating and rating vendor installations

* Managed the infrastructure disaster recovery programs, including the maintenance of monthly routine testing of the equipment in 120 switch and transport data centers across Eastern PA * Directed 7 section managers and over 100 union personnel in a complex multi-discipline, change-energized environment.* Developed and tracked 45 annual KPI metrics for installation and maintenance of all customer circuit types* Forecasted annual optical meter budget requirements* Collaborated with cross functional groups including engineering IT, supply chain, sales and operations to ensure a coordinated and high-quality implementation of processes, systems and procedures * Suggested the use of internal employees instead of vendors to improve capital budget and reduce maintenance expense, which was implemented and saved the corporation over 8 million dollars the first year* Worked with the union to initiate a movement of resources from one job title to another to better match workload vs headcount* Published Methods and Procedures documents that were implemented by Tier 2 support across the entire company. * Worked on the staff of the Executive VP, providing weekly Excel and Power Point presentations to senior level executive management* Created weekly headcount reports identifying time reporting discrepancies and submitted business cases forecasting headcount and vehicle requirements for the upcoming year* Controlled the purchase and deployment of a $10 million dollar video equipment budget, as well as the hiring and training of 12 Switchmen* Attended over 600 hours of on-site and classroom training on the latest cutting-edge fiber optic equipment, as well as diversity and resiliency training* Configured routers, modems, advertising black boxes and set top boxes on video/tv test carts, verified Cisco router ports were optioned and functional and initiated cyber security measures to prevent improper access

Mid-Atlantic

* Managed the overall installation, test and turn-up of central office equipment with a nearly perfect on time deployment accuracy, and 90% of the locations getting turned up ahead of schedule, which allowed the company to offset capital expenditures by realizing a profit earlier than anticipated* Developed and trained a New Technology team to function as Tier 1 support, providing on-site and telephone assistance, while at the same time, project managing all equipment deployment within the Mid-Atlantic region* Published Methods and Procedures documents that have been implemented by Tier 2 support across the entire company. * Worked on the staff of the Executive VP, providing weekly excel and Power Point presentations to senior level executive management* Managed a resource web link on the regional website so that all required documents and instruction manuals could be accessed by anyone 24 hours a day, eliminating the need for continuous phone support* Suggested the elimination of unnecessary filler boards, saving the company hundreds of thousands of dollars and initiated numerous process improvements with vendors, which reduced maintenance overtime and eliminated the potential for human error during equipment turn up* Teamed up with multiple departments to establish processes to make FIOS go from a managed project to a Business As Usual (BAU) customer offering* Issued weekly headcount reports identifying time reporting discrepancies and submitted a business case forecasting headcount and vehicle requirements for the upcoming year* Managed the purchase and deployment of a $10 million dollar video equipment budget, as well as the hiring and training of 12 Switchmen* Attended over 600 hours of on-site and classroom training on the latest cutting edge fiber optic equipment* Configured Wifi routers on test carts, verified Cisco router ports were optioned and functional and performed constant cyber security to prevent improper access

Bs, German And Business

Master Of Business Administration - Mba, Information Technology Project Management, 4.0

Teaching Certification, German Language Teacher Education

Activities and Societies: Coached the womens tennis team

Bachelor'S Degree, Business And German, 3.2

Education record