Steven Hendrix Email & Phone Number

Mesa, AZ, US

• Information Technology Professional with 15+ years' experience. Facilitate meetings and elicit process requirements. Collaborate with multiple teams, departments, and all levels throughout organizations. Prepare and.
• Executed and validated SAP platforms: Information Steward, Data Services, and Central Management Console.
• Handled data catalog and data lineage operations using Collibra.
• Arranged file and data storage using OpenText's cloud-based Enterprise Content Management system (ECM/CMS).

Scottsdale, AZ, US

• In this job, I led seven cross-functional teams to resolve 5+ quality assurance (QA) corrective and preventative actions (CAPA) to comply with regulatory requirements. I also consulted with process owners to ensure the.
• Enhanced post-market surveillance systems through statistical reporting, data standards, data governance, and regression techniques, which resulted in over $65K in annual savings and reduced labor costs by 40%.
• Configured Zoho Projects application to include defining project requirements; determined project goals, timeline, budget, and resources to meet business operations and organizational needs.
• Leveraged business analysis practices and trained 75+ personnel, executives, and managers to create and manage projects in the system to increase the culture of collaboration and create accountability.
• Led large IT projects, including designing and deploying new IT systems and services.
• Monitored the performance of information technology systems to determine cost and productivity levels and make recommendations for improving the IT infrastructure.

Scottsdale, AZ, US

• As part of this job role, I directed 50+ project teams through process analysis to identify areas for productivity improvement. I also conducted gap analysis by comparing current processes with industry standards and.
• Collaborated with external suppliers and conveyed 400+ business solutions to increase sales effectiveness, life sciences data, patient outcomes data, and medical device development.
• Applied data analysis techniques and provided explanations of data queries to stakeholders, which led to a 30% increase in system efficiency.
• Decreased clinical trial expenditures by 25% by employing the Clinical RFI process for outside vendors, CTMS (Clinical Trial Management System), and dashboards to follow the progress of clinical participants.
• Developed value-added data management process into ERP information system to minimize labor costs by 15% through enhanced document control and integrated medical device version management.
• Implemented a new system to support FDA GUDID barcode regulations for medical equipment, saving $100K in outsourcing fees and 20% in labor expenses.

Scottsdale, AZ, US

• In this role, I conducted market research and provided recommendations to stakeholders and senior-level management on 20+ suppliers and enterprise software products.A few of my key achievements/contributions are as.
• Authored and maintained disaster recovery and business continuity processes for 9+ years to ensure the continued effectiveness of critical operations in changing circumstances.
• Streamlined the deployment process of 200+ iPads and iPhones through mobile infrastructure installation and configuration, including user account setup and configured device settings, and ensured the security of.
• Conducted gap analysis to identify areas where current IT solutions fall short of business requirements and promoted recommendations for improvement.

• Planned and executed 20+ training programs to encourage the education and success of students in a collaborative atmosphere.
• Counseled 60+ students through academic, physical, psychological, and emotional challenges to provide support for productive functioning within the community.

Arlington, Virginia, US

• ULLS-A Administrator (secondary duty)As the Unit Level Logistics System-Aviation Administrator (ULLS-A), I maintained the Battalion ULLS-A Computer System. I also assisted company administrators with problem-solving.
• Organized and maintained the ULLS-A sustainment training classroom.
• Maintained float computers. Coordinated with repair facilities and tracked computer and associated equipment failures and repair times.
• Received and evaluated Problem Reports (PR) from Company System Administrators.
• Maintained a log of all messages and bulletins about ULLS-A and the associated hardware/software.
• Coordinated COOP procedures (Continuity of Operations Plan) with the Company Administrators.

Arlington, Virginia, US

• Directed, prioritized, and delegated maintenance tasks to 10+ assistant managers to maintain optimal readiness for 18 Blackhawk helicopters operated for medical evacuations.
• Supervised and trained a team of 60+ production control specialists on daily functions and regulatory procedures to maintain digital flight and maintenance records.
• Ensured 60+ personnel were equipped with the necessary knowledge and skills to meet production targets and maintain prominent levels of quality and safety.

Arlington, Virginia, US

• Supervised 8 mechanics and 9 Crew Chiefs in the daily operational readiness of 15 aircraft and coordinated with external support for maintenance requests.
• Coached and mentored 4 direct reports to attain and succeed in leadership positions. Ensured compliance with all applicable regulations, policies, and procedures with zero discrepancies.

Arlington, Virginia, US

• Performed various maintenance procedures on the Blackhawk Utility Helicopter.

Arlington, Virginia, US

• US Army Advanced Individual Training
• Trained on various maintenance procedures on the Blackhawk Utility Helicopter.

Arlington, Virginia, US

US Army Basic Training

Master Of Science - Ms, Data Science

Bachelor Of Science - Bs, Network & Communication Management

Associate Of Science - As, Network Systems Administration

General Studies