Steven Holmes Email & Phone Number

Cartersville, GA, US

Acworth, Georgia, United States

• Managed the on-site installation of law enforcement surveillance systems and LTE routers in over 5000 police vehicles.
• Configured and tested the camera system and router following installation.
• Coordinated with the customer to execute field commissioning tests.
• Delivered timely and detailed project deployment reports.
• Assisted clients to monitor all software implementation lifecycles and assisted with the appropriate customizations.
• Created accurate network diagrams and documentation for design and planning network communication systems.

Acworth, Georgia, United States

• Managed special projects and implementations that were more complex or had a higher degree of difficulty than usual.
• Traveled to sites and resolved issues that developed after the implementation was completed.
• Utilized interpersonal communication skills to resolve conflicts with unhappy customers and repair customer relationships.

Alpharetta, Georgia

Installed and maintained emergency equipment (lights, sirens, prisoner cages, etc.) in emergency vehicles.

Jasper, GA

• Conducted investigations into reports of criminal activity
• Served on the Georgia Bureau of Investigation’s Internet Crimes Against Children Task Force where I conducted undercover online investigations to identify and apprehend sexual predators
• Gave presentations to community groups and school age children about online safety and avoiding becoming a victim to criminal activity
• Utilized my Georgia Peace Officer’s Standards and Training (POST) instructor certification to develop and teach continuing education classes on Crime Scene Processing, Auto Theft Investigations, Report Writing, and.
• Trained as a hostage negotiator and served on a multi-jurisdictional hostage negotiation team

Atlanta, Georgia

-Preformed help desk level technical support to employees- Conducted training classes on website design- Responsible for troubleshooting and repairing hardware and software issues at over 30 branch offices.

Port Wentworth, GA

• Utilized knowledge of conducting investigations to develop a standard procedure for investigating cases that eliminated a case backlog that had existed for several years
• Utilized strong organizational skills to design a storage system for evidence that reduced the amount of time to find a particular piece of evidence from several hours to under five minutes
• Utilized knowledge of computer information systems and records management to convert paper evidence logs into digital records for over 2500 individual pieces of evidence, resulting in improved tracking and accountability
• Developed a system to streamline and standardize background checks of potential employees
• Prepared and managed the division’s annual budget
• Trained investigators in the use of several investigative databases and research techniques

Port Wentworth, GA

• Developed a strong relationship with journalists from all local media outlets in order to serve as a liaison between the police department and the media
• Ensured transparency between the department and the public by establishing and managing accounts across several social networks to provide instant information, helpful tips, links to resources, and requests for.
• Authored and distributed press releases to the media in a format that would provide the most information while strictly adhering to open records law
• Served as the face of the department for on-camera interviews with television stations delivering information professionally using language that would not harm the reputation of the department

Port Wentworth, GA

• Analyzed physical and testimonial evidence to establish a suspect and motive for criminal activity
• Utilized the Reid Behavioral Analysis interview technique to elicit information from suspects, victims, and witnesses of crimes while observing nonverbal clues that could indicate deception
• Ensured the proper packaging, storage, and testing of physical evidence
• Trained patrol officers on crime scene preservation, evidence handling, and records management
• Gave presentations to community groups and school age children about crime prevention and safety

• Utilized interpersonal communication skills to diffuse hostile situations and assist all parties involved to reach a peaceful resolution
• Used written communication skills to compile a complete and accurate report of incidents
• Testified in court at all stages of the judicial process
• Responsible for making life or death decisions correctly without deliberation
• Prioritize multiple calls for service to ensure the most urgent received the quickest response

Port Wentworth, GA

• Advised city officials on the purchase and deployment of new technology
• Spearheaded the city’s transition from conventional T1 internet service to a fiber optic wide area network
• Met with vendors to determine the need for new technology and to translate technical jargon for city officials
• Designed and installed the police department’s video surveillance system
• Coordinated with vendors, contractors, and managers to ensure that IT projects were completed efficiently with minimal disruption to day to day operations
• Organized the transition, data conversion, installation, error testing, and end user training for a department wide switch to new records management software

Utilized the store's CCTV system to detect both internal and external theft, analyzed computer generated reports for anomilies that could indicate dishonest associates and internal loss, identified and corrected situations that could result in financial loss to the company from theft or civil litigation, installed and repaired CCTV components.

Maintained and repaired over 500 pieces of ground support equipment for fighter aircraft.

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies

Associate Of Science (A.S.), Aerospace Ground Equipment Technology