Previous role - Senior Manager, Product and Offers Platform - North American Credit Cards and Merchant Services - redefined due to organizational restructuring.• Managed 3 diverse platforms within portfolio; 30 People; $30M+budget• Provided ongoing operational process analysis, mitigated “scope creep,” communicated project status, and identified and resolved operational issues and constraints

• Managed 2 diverse platforms within portfolio; 15 People; $20M+budget; • Advanced the capabilities of the suite of applications within the Consumer Credit Card Platform to met the objectives of the business plan • Provided ongoing operational process analysis, mitigated “scope creep,” communicated project status, and identified and resolved operational issues and constraints• Delivered end to end project portfolio for both the Products and Offers platforms within North American Credit Cards and Merchant Services• Implemented $2M cost savings strategy through reduction of contractor footprint

• Managed retail application portfolio; 25 People; $30M+budget• Developed and delivered the strategic direction for each managed application • Successfully developed and implemented an in-house centralized project portfolio solution providing accurate forecast on financials, resourcing, and overall portfolio health. Solution shared and promoted further throughout TD

• Successfully lead a team of 8 across both the London and Toronto locations responsible for the credit solutions offerings and deliverables• Successfully implemented strategy responsible for all the support and code promotions to all development environments (Quality Assurance, User Acceptance Testing, Pilot, Disaster Recovery, Production).

This management position reported to both the Director of Information Technology and the VP of Technology Reporting to the Director of Information Technology • Successfully delivered support of production systems and applications servicing our clients • Deliver and manage annual budget to the Director of IT • Oversee performance appraisals of staff of 10, act as escalation, training agendas, and all ongoing HR requirements (staffing, performance improvement strategy’s) • Focused on Service Delivery and Service Management, oversee a team of 2 focused on the corporate IT Information Library (ITIL) Maturity Model • Delivered Change Management strategy through corporate awareness programs• Organized Change Advisory Board (CAB) meetings for review of risk and impact of weekly changes Reporting to the VP of Technology • Gained BCP/DR program sponsorship through presentation of strategy to senior executive team• Initiated the development and maturity of the corporate Business Continuity Plan and Disaster Recovery Plan(s) • Delivered BCP awareness program company wide. Conducted Business Impact Analysis (BIA) sessions across all departments. Member of the corporate pandemic team. Developed corporate BCP web site that managed all BIA’s, Department Business Continuity Plans, Corporate Business Continuity Plans, and alerting procedures

• Lead a team of 8 Technical Service Delivery Analysts • Orchestrated 24/7 support of core applications and systems• Deliver annual budget to Director of IT. Developed staff through mentoring and coaching. Develop annual staff performance achievement • Introduced and implemented corporate centralized portal solution that improved and increased collaboration efforts across all departments. Portal solution was chosen by Center of Excellence (PMO) intake process for new projects and post project reviews • Successfully introduced and implemented a client delivery solution that improved client response times by 30% allowing department to meet agreed upon Service Level Agreements (SLA)

• Managed existing top tier accounts while successfully increasing top tier funnel • Secured business partnership opportunities with residential development companies by introducing wireless subdivision strategy • Overseeing the South Western corridor, secured contracts and relationships with major clients such as Toyota Motors Manufacturing Canada, Toyota Boshoku, Hino Motors, Transfrieght Inc., to name a few

• Delivered corporate technology strategy, annual performance reviews, budget, and business plan• Implemented virtualization strategies – resulting in infrastructure resilience and reduced operation costs• Established weekly review of infrastructure performance metrics and raising risks along with mitigation steps through business impact analysis techniques

• • Delivered the analysis, planning, implementation, and maintenance of BPB North America data communications network across North America • Successfully lead and implemented Directory Integration Project between newly acquired Mexico location and Canada • Developed efficient and automated administration procedures increasing productivity and client turnaround time

• Developed the administration, analysis, and design of the technology infrastructure. Manage and administer all communications systems • Successfully implemented the first BlackBerry Enterprise Server (BES) into NHLPA infrastructure• Implemented high availability solutions and procedures for external and player facing web portals

• Consultant assigned to the Nortel Networks contract. Continue to deliver and support solutions on Nortel’s ebusiness initiatives• Assigned as Intel Architect on the New York State Health Department contract. Primary accountability was to provide direction and strategy that optimized the performance and reliability on the Intel system platform

Joined Nortel Networks after the successful completion of a one year internship. Accountable for the successful migration of Windows NT to Windows 2000 AD. Assigned to the Root Cause Analysis team whom primarily focused on reoccurring, highly visible performance issues. Developed and successfully implemented “follow-the-sun” support structure to fulfill 24/7 support requirements within Nortel while producing a greater work life balance. Member of Storage Are Network (SAN) team assigned to score card vendor SAN offerings and implement into Nortel infrastructure. Developed, proposed, and implemented successful ACL backup solution that offered separate recovery solution of complex permission trees. Member of the successful Nortel server consolidation project that reduced server infrastructure by 25% and an operational savings of $3M annually. Immediately after my internship and accepting an offer of employment, asked to mentor future college/university interns in the department.