Steven E. Sayers Email & Phone Number

Clarion, Pennsylvania, United States

Cranberry Township, Pennsylvania, United States

Greater Pittsburgh Region

I managed and trained a cross-functional team of 53 General Managers across three districts to minimize shrink and increase profit. I strengthened partnerships to create loss prevention awareness among the employees and imparted coaching / training to improve operational controls, reduce liability, and boost profits. I managed losses through robust monitoring of cash controls, safety charges, and shrink trends. I conducted investigations as well as internal associate interviews and analyzed… Show more I managed and trained a cross-functional team of 53 General Managers across three districts to minimize shrink and increase profit. I strengthened partnerships to create loss prevention awareness among the employees and imparted coaching / training to improve operational controls, reduce liability, and boost profits. I managed losses through robust monitoring of cash controls, safety charges, and shrink trends. I conducted investigations as well as internal associate interviews and analyzed large amounts of data to identify theft patterns and reduce losses.• Consistently delivered company-leading shrink results helping increase the profitability the region. • Identified an opportunity with the credit authorization process of the self serve copy machines. Once this process was changed it prevented countless credit card chargebacks for the company.• Collaborated with loss prevention from the distribution center to develop a case against a delivery driver which resulted in $11,000 in recovery. Show less

Cranberry, Pennsylvania, United States

I oversaw all routine operations of the store to achieve revenue goals. I provided excellent customer service to ensure maximum guest satisfaction and retention. I met and surpassed sales targets within strict timeframes. I executed profit and loss management analysis to enhance cost-effectiveness. I controlled inventory to ensure streamlined operations and stock availability. I led the recruitment and selection of new on-boards to enhance productivity.• Delivered region leading… Show more I oversaw all routine operations of the store to achieve revenue goals. I provided excellent customer service to ensure maximum guest satisfaction and retention. I met and surpassed sales targets within strict timeframes. I executed profit and loss management analysis to enhance cost-effectiveness. I controlled inventory to ensure streamlined operations and stock availability. I led the recruitment and selection of new on-boards to enhance productivity.• Delivered region leading customer service metrics by setting standard expectation, observing and coaching to that standard daily.• Received President's Club award for excellent sales and customer service results in 2010.• Established a team that consistently ranked at the top in selling and service metrics. Show less

Greater Pittsburgh Region

Partnered with 2 District Managers and 24 General Managers to drive sales and profitability in the Print and Marketing Department. Assisted with coaching and training of employees as well as hiring Print and Marketing Experts to produce a customer centric selling environment.

Clarion, Pennsylvania, United States

I oversaw all routine operations of the store to achieve revenue goals. I provided excellent customer service to ensure maximum guest satisfaction and retention. I met and surpassed sales targets within strict timeframes. I executed profit and loss management analysis to enhance cost-effectiveness. I controlled inventory to ensure streamlined operations and stock availability. I led the recruitment and selection of new associates to enhance productivity.• Delivered region leading… Show more I oversaw all routine operations of the store to achieve revenue goals. I provided excellent customer service to ensure maximum guest satisfaction and retention. I met and surpassed sales targets within strict timeframes. I executed profit and loss management analysis to enhance cost-effectiveness. I controlled inventory to ensure streamlined operations and stock availability. I led the recruitment and selection of new associates to enhance productivity.• Delivered region leading customer service metrics by setting standard expectation, observing and coaching to that standard daily.• Established a team that consistently ranked at the top in selling and service metrics. Show less

Fayetteville, North Carolina, United States

Supervised 11 Assistant Managers and over 600 associates, created sales and payroll budgets, Profit and Loss management, merchandising execution, customer service focused.

Richmond, Virginia, United States