Steven Espinal Email and Phone Number

• Demonstrates a thorough understanding of IT regulatory compliance to troubleshoot efficiently and accurately• Assists management with creating training materials pertaining to IT/computer troubleshooting and usage• Communicates risk management procedures with all new hires to ensure onboarding objectives for HR Leads• Delivers quality customer service and maintains a 90%+ average completely satisfied customer service score• Consults with agents to answer questions regarding coverage and processes based on client’s unique needs• Attends meetings with the Executive Leadership Teams regarding security practices and network technology• Minimized risk by 33% by providing troubleshooting, information gathering, and advice on various systems• Provided customer support via telephone, email, and in-person interactions utilizing effective communication