Steve Nevins Email & Phone Number

Folsom, California, United States

Roseville, California, United States

Rancho Cordova, California

•Develop reports for multiple departments on HEAT, AMAG, VSPnet, and Cisco CAD databases utilizing Crystal Reports, Cognos, WebView, Microsoft Access, and SQL Query Analyzer.•Participated on the following projects: Microsoft Access License recovery, Mobile Computing, CIGNA Portal, and UPS Upgrade.•Support and maintain Incident and Problem Management tools to track issues and identify problems that can be removed from VSP’s IT environment. •Design and develop technical documentation improving customer ability to be self-supporting.•Maintained and update the Technical Assistance Center (TAC) web page.•Develop and maintained department KJA reports and TAC monthly reports.•Performed System Network Administration duties effectively facilitating user accessibility.•System administrator of the incident tracking system to maintain users, groups, and auto tasks.•Developed and modified the renewal process for VPN Remote Network Access reducing the work load for TAC by 3-5 days per month.•Perform Help Desk Coordinator duties by handling first and second level support calls. Troubleshoot MS Office applications with customers, identifying problems and training customers on the use of existing tools.• Provide 1st level tech support for VSP employees through phone/remote connection/email.• ITSM tool Administrator.•Tracking and monitor service requests and TAC tickets to ensure timely resolution within customer expectations.•Provide purchasing with necessary specifications to order equipment for various projects and services to facilitate business partners’ requests.•Devised process that automates the Mobile device request process, thereby reducing TAC’s work load.

Lincoln, Ca

• Developed reports with Crystal Reports, SQL Query Analyzer meeting business needs of customers.• Developed, upgraded, and implemented test programs for LaserJet printers on multiple operating systems that supported retention of the contract with HP.• One of the few people outside HP authorized to use their proprietary test software.• Assisted in development and administration of the repair database (Access, Informix and SQL) enabling collection of repair data on LaserJet printers supporting improvements of next generation of printers.• Initiated recommendations on system updates to repair databases resulting in improved operator usability.• Created scripts to update LaserJet test programs in order to automatically update workstations, resulting in installation of latest test programs on production line supporting 6Sigma audit requirements.• Developed and updated repair processes and other process documentation to maintain an efficient production line.• Identified and corrected problems with test stations, databases, and test programs in a timely manner, enabling continued production.• Interfaced with customer engineers regarding LaserJet New Product Iintrductions’s and product/test upgrades, resulting in improved test and feed back to create better products.

Lincoln, Ca

• Developed and updated repair processes and other process documentation to maintain an efficient production line.• Identified and corrected problems with test stations, databases, and test programs in a timely manner, enabling continued production.• Interfaced with customer engineers regarding LaserJet NPI’s and product/test upgrades, resulting in improved test and feed back to create better products.• Participated on team responsible for transferring the LaserJet repair process

Roseville, Ca

• Worked with the development lab engineers during the New Product Introductions of several IO cards used in the HP9000 series servers