Steven Farley Email & Phone Number

Indianapolis, IN, US

Columbia, Maryland, US

Indianapolis, Indiana, US

• Lead a team of 2 direct reports who fulfill marketing service, including marketing analytics, marketing strategies, AI for predictive content, and closed loop analysis. This includes full P&L responsibility, as well as.
• Directed the adjustment of service offerings to better control, measure, and report results to the customer.
• Closely collaborate with a variety of personnel to mutually establish expectations for value delivery and performance measurement.
• Chart the creation and development of a scalable business model, focusing on core competencies and capabilities.

Indianapolis, IN, US

• Provided leadership of a 15-member team (including 2 direct reports) that directed the delivery of customer-centric processes focused on effectively and efficiently delivering solutions to magnify value delivery..
• Executed the composition of a business process design supporting staffing and consulting business units, providing capabilities for different customer sets.
• Led the replacement of existing technology with scalable, integrated solutions.
• Oversaw the implementation of ERP, CRM, PSA, ATS, HRIS, and payroll systems to provide and allow for core functionality across all business units.
• Handled the construction of a scalable technology ecosystem to support customer-centric business process modeling, equipping sales and delivery with the ability to rapidly meet changing customer and market demands.

Carmel, Indiana, US

• Managed a team of 5 with responsibilities that included IT delivery quality, process improvement and governance. Directly responsible for $1M budget with partial P&L responsibilities for regulatory audit reports and.
• Oversaw the establishment and maintenance of best practices supporting enterprise IT delivery framework, including all domestic and international operations.
• Played a key leadership role in providing education about development operations and organizational change management.
• Provided extensive support to business process re-engineering for IT outsourcing

Indianapolis, IN, US

• Created and managed team of 4 for client implementations, inventory validations, service program adoptions and process improvement projects. This included full P&L responsibilities and managing new client clinical.
• Handled the initiation and administration of all enterprise continuous improvement projects, with responsibilities to over 200 healthcare facilities nationwide.
• Engaged and participated in senior leadership strategy development meetings.
• Provided training and mentoring to new managers, ensuring a successful transition to onsite leadership.

• Provided strategic direction for a 6-member senior leadership team to mature and grow a newly established operation in India. This included full P&L responsibility of a fast-growing, innovative business model to the.
• Trained senior leaders and staff on business model and customer experience standards.
• Performed business development for prospects throughout Asia and the Middle East.
• Executed and led workforce development for clinical engineering and corporate support services.