Steven F. Email & Phone Number

Sydney, Nsw, Au

Wetherill Park, New South Wales, Au

Delivering high-level project management, with key communication and leadership responsibilities, as well as providing a deep understanding of technology and its impact on business operations at MATE.Primary responsible for overseeing and optimising the various systems utilised within MATE. Playing a critical role in ensuring the smooth functioning of these systems, enhancing operational efficiency, and supporting the overall business objectives. Demonstratong expertise in system implementation, maintenance, and troubleshooting in driving business success.Keeping abreast of industry trends, emerging technologies, and best practices in systems management, recommending innovative solutions to enhance operational capabilities.Consult with C-Suite and internal management to assess their operational requirements, challenges, and goals, ensuring a thorough understanding of the business objectives.Create tailored solutions for MATE, by harnessing a diverse array of workplace technologies and systems, including but not limited to cloud contact center platforms (CX technology), artificial intelligence (AI), customer relationship management (CRM), human resources information management systems (HRIMS), Workforce Management (WFM), Learning Management Systems (LMS) and project management tools. These solutions are aimed at streamlining call center and business operations while elevating the overall customer experience.Continuously monitoring of core operational system metrics, identifying areas for improvement and implementing data-driven strategies to enhance operational efficiency and customer satisfaction.

Wetherill Park, New South Wales, Au

Subject-matter expert for MATE products and services.Lead, manage and implement all products and services for MATE.Lead, coach and support the team to identify project dependencies and work with various departments to ensure plans can be carried out effectively and dependencies are resolved. Develop project delivery tools, systems, templates and metrics to drive consistency in the way products and projects are executed. Ensure stakeholders are engaged to collaborate to deliver outcomes. Work closely across all business units (sales, operations, marketing, legal, compliance, engineering) to ensure end to end stakeholder buy in and collaboration in cross business projects.Responsible for high quality delivery on time, including communication and stakeholder management.

Wetherill Park, New South Wales, Au

Penrith, New South Wales, Au

• Responsible for the planning and delivery of technology solutionsand technical support services to Institute researchers and research students.Establishing and maintaining good working relationships with the MARCSInstitute Research Program Leaders at the appropriate campuses has been thekey to successfully satisfying this role.• Proactively consult with researchers, research students and collaborators toclearly identify research needs, and investigate current and emergingtechnologies in order to provide customised technology solutions to researchproblems.• Supervise the Technical Officers, monitoring workload and performance.Delegate tasks to Technical Support Staff on different campuses.• Design and deliver technical training and documentation for Instituteresearchers, research students and professional staff. Prepare user guides forspecialist configurations of laboratory equipment, and maintain the onlinetechnical wiki.• Webmaster for marcs.uws.edu.au , babylab.com.au and thinkinghead.edu.au.Manage the online collaboration tools for MARCS including AtlasinConfluence, Blackboard Collaborate, Sharepoint, Drupal and Wordpress sites.• Maintenance and monitoring of various servers including web serversand large data storage servers for research network storage. Unix, Windows,NAS and Mac X server protocols.• Develop and coordinate appropriate technology solutions forteleconferencing, live audio visual streaming and audio visual recordings ofseminars, performances and research collaborations.• Setup and installation of specialised laboratory equipment including 3dMDFace scanners , NDI Optotrak Certus, NDI Wave and VICON systems for face andlip tracking for speech production research.

Penrith, New South Wales, Au

• Creation and management of websites, including ecommerce, wikkis, blogsand video tube sites. Using Content management systems such as drupal,wordpress, php motion and joomla. Ecommerce site techgadget.com.au• On-site filming of events, commercials, weddings and short films usingprofessional video camera equipment such as 3CCD, HDV, XDCAM, and XDCAM EX.Editing with professional post-production equipment and software in MAC and PCbased computer systems, such as Final Cut Suite and Adobe Creative Suite.

Bellevue Hill, Nsw, Au

• Part of the Learning Technology team, in charge of integrating the notebookprogram throughout the college. This included helping to make decisions on thehardware purchased for students, including comparing tenders from a range ofnotebook vendors such as Dell, Toshiba, HP and ACER. The notebook program wasintegrated from Prep School to Secondary school, my responsibility on the teamwas to integrate multimedia and audio / visual solutions, to help with e-learningand teaching in the classroom.• Support and Training , for The Scots College website and e-learning portalpowered by moodle and joomla.• Installation, management of audio video content and on-goingmaintenance of the college’s media content server, (Click View) used by staff andstudents to stream audio and video via their laptops.• Training of staff and students in various multi-media software such asFinal Cut Suite and Adobe Creative Suite. Provide students and staffwith the necessary tools and skills to produce podcasts, vodcasts, short films, audiorecordings, music tracks, 3D and 2D animation, motion credits and websites.• Purchase, management, and maintenance for all Audio Visual equipmentthroughout the four campuses. Responsible for managing a budget ofapprox. $1 million over three and a half years. Responsible for the audio-visualinfrastructure across three campuses.• Responsible for the audio visual support for live performances and productions.This includes setup, installation, operation and maintenance of equipment.Responsible for the audio visual recording and archiving of all college events.