• Conduct SOC 1 / 2, HIPAA Audits, and manage up to 50 clients audit experiences, many clients which are first-time engagements.• Conduct meetings to explain the audit process, train clients, and set overall audit expectations. Keep the audit timeline on track to ensure that deliverables are presented in a timely manner (Some clients require additional handholding to help follow proper timelines).• Work with various GRC Platforms such as Vanta, Drata, SecureFrame, Tugboat Logic, and various others.• Conduct regular check-ins with clients to ensure the audit follows schedule and expectations. For example, walkthrough calls where client evidence is gathered on call.• Delegate audit work to different teams. For example assigning testing, QA, and ensuring customer success.• Sign-off/Quality Control on all work completed by external resources.• Prepare, generate, and share draft reports with clients. Clients must review what is within the report for accuracy prior to final report generation.• Finalize client billing requirements and present a final report to clients' management.• Provide post-final report delivery follow-up regarding the final report, continuous support, and answer questions that are relevant before the next audit window.

• Complete SOC 1/2 and HIPAA Audits to ensure clients organizations are within compliance.• Gain an understanding of how a client’s business works from the inside and outside generally within a two week period.• Examine clients IT Controls, HR Controls, and various other controls to verify a company is within compliance of theirown policies.• Communicate with clients, to ensure a transparent audit process, to make a positive relationship.• Review policies and procedure, as well a make observations and recommendations of how to make clients IT programsand internal controls function properly.• Meet strict deadlines to ensure clients receive reporting packages in a timely manner.

•Utilize Nessus to manage Vulnerability on Azure workspaces and user devices to ensure data security.•Collaborate with 3rd party companies to execute Tabletop (CISA) Exercises and reduce the overall risk of breaches and attacks by guiding managers and employees on network security best practices.•Eliminate data threats with encrypted protection through proper vulnerability management.•Review policies and response plan to meet organizational standards.•Uncovered new vulnerabilities and escalated them to IT infrastructure to ensure timely resolution.•Strengthen safeguards and increase staff awareness of potential email threats by viewing and resolving logs related to malicious emails sent to employees.

•Delivered product knowledge to customers through each product's features, values, and benefits to increase purchasing power.•Refilled and rotated items on shelves to maintain well-stocked inventory and maintain customer flow.•Supported customers by diagnosing and resolving vehicle challenges to encourage repeat customers.•Maintained multiple commercial accounts and verified prompt resolution of customer complaints to ensure customer satisfaction.•Remained abreast of store procedures and processes through management training, ensuring proper cash handling and store inventory.

•Configured commercial accounts/applications while building long-lasting relationships to ensure business continuity.•Ensured proper execution of all assigned store-level marketing programs to boost sales.•Responded to potential client inquiries regarding upgrades related to boats such as electronics, motors, and general boat supplies for increased sales.•Maintained store merchandise and ensured tag/label appropriateness while ensuring a fair inventory count to guarantee increased sales.

•Reviewed customer repair needs and supported customers with knowledge of sales and promotions to close customer tickets.•Built and managed Windows systems and installed programs and operating systems to computers to fulfill customer needs.•Coordinated with multiple team members to provide customer support organization-wide at their specific locations, and simplified invoicing by implementing Point of Sale Systems.