Steven Fiume Email & Phone Number

Bradenton, FL, US

Cleveland, Ohio, US

Salmon, Idaho, US

• Conduct SOC 1 / 2, HIPAA Audits, and manage up to 50 clients audit experiences, many clients which are first-time engagements.
• Conduct meetings to explain the audit process, train clients, and set overall audit expectations. Keep the audit timeline on track to ensure that deliverables are presented in a timely manner (Some clients require.
• Work with various GRC Platforms such as Vanta, Drata, SecureFrame, Tugboat Logic, and various others.
• Conduct regular check-ins with clients to ensure the audit follows schedule and expectations. For example, walkthrough calls where client evidence is gathered on call.
• Delegate audit work to different teams. For example assigning testing, QA, and ensuring customer success.
• Sign-off/Quality Control on all work completed by external resources.

Tampa, Florida, US

• Complete SOC 1/2 and HIPAA Audits to ensure clients organizations are within compliance.
• Gain an understanding of how a client’s business works from the inside and outside generally within a two week period.
• Examine clients IT Controls, HR Controls, and various other controls to verify a company is within compliance of theirown policies.
• Communicate with clients, to ensure a transparent audit process, to make a positive relationship.
• Review policies and procedure, as well a make observations and recommendations of how to make clients IT programsand internal controls function properly.
• Meet strict deadlines to ensure clients receive reporting packages in a timely manner.

Hartford, CT, US

• Utilize Nessus to manage Vulnerability on Azure workspaces and user devices to ensure data security.
• Collaborate with 3rd party companies to execute Tabletop (CISA) Exercises and reduce the overall risk of breaches and attacks by guiding managers and employees on network security best practices.
• Eliminate data threats with encrypted protection through proper vulnerability management.
• Review policies and response plan to meet organizational standards.
• Uncovered new vulnerabilities and escalated them to IT infrastructure to ensure timely resolution.
• Strengthen safeguards and increase staff awareness of potential email threats by viewing and resolving logs related to malicious emails sent to employees.

Memphis, TN, US

• Delivered product knowledge to customers through each product's features, values, and benefits to increase purchasing power.
• Refilled and rotated items on shelves to maintain well-stocked inventory and maintain customer flow.
• Supported customers by diagnosing and resolving vehicle challenges to encourage repeat customers.
• Maintained multiple commercial accounts and verified prompt resolution of customer complaints to ensure customer satisfaction.
• Remained abreast of store procedures and processes through management training, ensuring proper cash handling and store inventory.

Fort Lauderdale, Florida, US

• Configured commercial accounts/applications while building long-lasting relationships to ensure business continuity.
• Ensured proper execution of all assigned store-level marketing programs to boost sales.
• Responded to potential client inquiries regarding upgrades related to boats such as electronics, motors, and general boat supplies for increased sales.
• Maintained store merchandise and ensured tag/label appropriateness while ensuring a fair inventory count to guarantee increased sales.

Clinton, CT, US

• Reviewed customer repair needs and supported customers with knowledge of sales and promotions to close customer tickets.
• Built and managed Windows systems and installed programs and operating systems to computers to fulfill customer needs.
• Coordinated with multiple team members to provide customer support organization-wide at their specific locations, and simplified invoicing by implementing Point of Sale Systems.