Steven Framke Email & Phone Number

Stillwater, Mn, Us

Stillwater, Minnesota, United States

Lead 30+ employees (Technicians, Valet drivers, Advisors) to seamlessly work together to provide optimum service quality for a 100+ year owned family dealership. Perform interviews, set up schedules, construct pay plans and work with ownership. 100% certified in Service, Digital Marketing, General Manager and Dealership Executive General Motors courses.

Maplewood, Minnesota, United States

Delivered world class luxury customer service by providing customers with products and services needed to maintain their vehicle. Worked with the valet team, technicians and management to ensure high gross sales and customer satisfaction survey results. Trained new employees and assisted managers with special duties.

White Bear Lake, Minnesota, United States

Performed service duties by checking in customers in a timely manner, while making sure processes and proper vehicle inspections were being performed. Made sure all 21 technicians and advisors were operating in safe and efficient conditions while maximizing gross profit and proper CSI scores. Created schedules and tracked attendance to maintain coverage in the shop. Also marketed and presented new vehicle accessory products to new car buyers.

Minnetonka, Minnesota, United States

Responsible for the first point of contact with a customer and the ability to fit each customer with a vehicle of their needs. Delivered a first class, professional customer service experience with sales profit in mind. Logistically planned timely vehicle deliveries and helped management with workflow for a smooth customer experience.

Stillwater, Minnesota, United States