Steven Fraser Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Prospectus is a specialist recruitment consultancy and recruitment advertising and design agency working exclusively within the not-for-profit sector

Kingston Upon Thames, United Kingdom

Twickenham, United Kingdom

Recruiting for senior level vacancies within the facilities management sector (predominantly £50k - £100k salary band). Key responsibilities:- Generating sales through business development – gaining new clients through cold calling, speculative emails, social media activity, advertising and face to face visits- Sourcing candidates from job advert responses, social media sites and company database- Generating leads from various job boards and social media sites such as LinkedIn- Advertising current vacancies- Face to face candidate meetings as well as Skype/Facetime interviews- Managing interview process and preparing candidates for interviews- After-sales care – regular communication between candidate and clientKey achievements:- Over £20k revenue generated for the company from one key new client, with repeat business in pipeline at time of leaving in August 2016

Hammersmith

Executive Recruiter for permanent office based support vacancies in West London. Key responsibilities:- Generating sales revenue through business development – gaining new clients within mix of cold calling, spec emails, social media content, advertising and face to face client visits- Sourcing candidates from job advert responses, walk-ins, social media and using reed.co.uk- Emailing candidate profiles speculatively en masse to gain client interest- Generating leads from job boards and social media sites- Advertising vacancies on reed.co.uk as well as social media sites to generate candidate pool- Preparing candidates for interview and offering CV advice where necessary- Managing interview process and ensuring efficient feedback- Overcoming objections and managing counter offers where necessary- Proactively driving after-sales process to address any candidate/client concernsKey achievements:- Promotion from Permanents Consultant to Senior Consultant in 2014- Promotion from Senior Consultant to Executive Consultant in 2015- Highest turnover in one period in 2015 - £28,708 (9 placements)- Highest billing consultant in two periods throughout 2015 (out of 105 consultants)

Slough, United Kingdom

Dual role responsible for overseeing client account managers and directly managing high profile accounts within the telecoms, communications and banking sectors. Key responsibilities:- Managing up to 17 client account managers and ensuring completion of day to day requirements for up to 300 client accounts- Directly managing Huawei Technologies contract from start up to ensure smooth operational running. Key focus on issues relating to order processing procedures, SOW’s, pricing, IT reporting tools, KPI’s, POD/invoice queries, damage and loss, technical surveys- Structural team planning day to day to manage fluctuations in workload - taking into account seasonal peak activity, new clients, staff holidays and sickness- Point of escalation for all client related issues- Managing high profile delivery projects within the telecoms sector from start to completion- Attending regular client visits to discuss upcoming project work, delivery failures and quarterly performance reviews- Managing continuous improvement plan for all customer service agents- Completing staff appraisals and managing training plans- Coaching and mentoring customer service agents to improve confidence, motivation and overall success- Managing root cause analysis procedure for all related errors- Recruiting and integrating new staff membersKey achievements:- Exceeded customer KPI requirement of 98% for 2 largest clients in telecoms sector in 2012, achieving average of 98.6%- Achieved customer service levels in 2009 of 98.2% for key client (0.2% over target) which led to direct turnover increase from £540k in 2009 to £1.1 million in 2010- Increased client confidence due to diverse training plan for all 15 team members in 2011. Positive feedback from two largest clients led to increased future business- Successfully managed the team through 3 redundancy periods- Delivering various operational cost saving initiatives whilst still maintaining a high level of customer service

Oxford, United Kingdom

Shift Manager overseeing day to day transport operation for BMW contract at Cowley

B.A. Hons, Historical Studies, 2.2

A-Levels, Business Studies, Maths, History