Steve Somers Email & Phone Number

Chicago, Il, Us

Sunnyvale, Ca, Us

Lead transformation for Global Business Services team, with a focus on Change Management, Project and Program Management, Business Process Modeling (BPM), and technology solutions via Business Process Automation (BPA).• Operational Leadership: Led the Program Management Office within LinkedIn’s Finance Controllership, focusing on change management, process efficiency, and team development. Established practices to drive transformation across finance, controllership, and procurement, ensuring safety, quality, and productivity standards.• Metric-Driven Results: Delivered key financial metrics by standardizing KPI tracking, managing CAPEX and OPEX budgets, and improving resource allocation. Consistently exceeded budget targets while supporting long-term operational efficiency and cost control.• Cross-Functional Collaboration: Coordinated closely with senior leadership, HR, Compliance, and Revenue to enhance operational outcomes, integrating a unified approach for capacity and performance across functions.• Continuous Improvement: Established a structured approach to change management, applying the Prosci ADKAR model to support hybrid work transitions and large-scale accounting system transformations, leading to a 20% increase in productivity and improved team alignment.

Redmond, Washington, Us

Drive active usage and engagement with Microsoft’s top enterprise customers to transform their business and to ensure they realize value in their Modern Workplace investment of Teams and Office 365.• Manage book of business for retail customers in New York area, driving usage and engagement for Microsoft Teams and Office 365. Responsibilities include reporting on portfolio of 36 enterprise retail customers, aligning CSM efforts, and delivering consumption targets.• Coach on adoption strategy and engagement approaches in Microsoft Teams through business value discovery, working with key IT and business decision makers at marquee accounts. Customers include Mars, Tiffany & Co, and Gartner.• Co-created Modern Workplace Customer Success Playbook, adapted as a global standard for Microsoft’s Customer Success practice. Built collaboratively and tested in the field, the Playbook leverages a business value methodology for change management as well as best practices and coaching guidelines.• Develop customer-facing Diversity and Inclusion (D&I) program, connecting customers to Microsoft's vision of a more inclusive workplace. Speaker/facilitator at Microsoft London LGBTQ+ "Come As You Are" event (September 2018); host/facilitator of Microsoft New York LGBTQ+ event "Disrupt the Workplace!" event (March 2019); host/presenter of D&I "Asynchronous Hackathon" for Microsoft's Compass Connect customer event in Paris (June 2019). Compass Connect team recognized with “Enterprise & Devices Leadership Team Award” for contributions and impact.

Redmond, Washington, Us

Work with our top Enterprise customers to transform their business and ensure they see value in their investment in Microsoft's Modern Workplace offerings of Office 365, Windows 10, and Office ProPlus.• Coach on adoption strategy and engagement approaches in Modern Workplace stack through business value discovery, working with key IT and business decision makers. • Co-created Modern Workplace Customer Success Playbook, being adapted as a global standard for Microsoft’s new Customer Success practice.• Develop new customer-facing Diversity and Inclusion (D&I) program, helping to connect customers to Microsoft's vision of a more inclusive workplace. Speaker/facilitator at Microsoft London LGBTQ+ "Come As You Are" event (September 2018), and host of Microsoft New York LGBTQ+ event being planned for December 2018.

Paris, France, Fr

Lead a team responsible for partnering with account managers and key agency or business stakeholders, defining business needs and requirements. The Stakeholder Engagement team is responsible for working with these stakeholders to identify technology needs within the business and to then work with the technology teams to determine how to best serve those needs. • Lead Program Management and direct launch and adoption of Global Productivity Platform, a personalized engagement layer across Groupe technologies, including Office 365, Sharepoint, Yammer, Box, Salesforce, and other content sources. • Manage a team of strategic engagement managers to drive initiatives across the Groupe's agencies and teams. • Establish best practices and communication standards for team, partners, and stakeholders to reinforce Groupe messaging and initiatives.• Develop content and messaging programs for launch and adoption programs focused on productivity and collaboration tools.

Redmond, Washington, Us

Coach senior business decision makers on business value of enterprise social networking and Microsoft productivity stack.• Oversee and develop launch and adoption strategy with executive and deployment teams on roll-out of enterprise social solutions and productivity tools (Yammer, SharePoint, Skype for Business, Exchange).• Focus on a short list of marquee accounts (looking at usage, as well as developing customers for references, speak at conferences, and help with case studies). Work with senior-level staff from line of business (typically C-suite or below), as well as IT colleagues and business decision makers.• Serve as trusted advisor towards driving goals in enterprise social aligning with overall corporate strategies, including change management best practices and developing industry-specific business-value use cases. Customers include EY, Mars, Hearst, American Express, Merck, and Publicis Groupe.• Create baseline Customer Success program for local market on standard offering to customers. Program was built out nationally, then English-language speaking program for all eligible Office 365 customers. Baseline will be incorporated for all customers in FY16 onboarding process through Microsoft's FastTrack Center.• Enable regional sales and support teams on recognizing and developing business case scenarios. Develop training programs and serve as subject matter expert on driving engagement through business value.• Manage local teams and facilities for NY Customer Success and support teams office, including work with Facilities teams, train and provide support for new hires, and oversee day-to-day operation.• Present and support community events such as conferences, customer events, and local meet-ups to represent Microsoft and Yammer best practices. Speak in public forums and industry panels. Contribute social content on customer success and enterprise social networking.

San Francisco, Ca, Us

Coach senior business decision makers on business value of enterprise social networking and corporate communications to adapt for modern workplace.• Oversee and develop launch and adoption strategy with executive and deployment teams on roll-out of enterprise social solutions and productivity tools (Yammer, SharePoint, Lync, Exchange).• Serve as trusted advisor towards driving goals in social against overall corporate communication strategies, including change management best practices and developing business-specific business-value use cases. Customers include Eastman Chemical and Omnicom Media Group.• Enable regional sales and support teams on recognizing and developing business case scenarios. Develop training programs and serve as subject matter expert on driving engagement through business value.• Present and support community events such as conferences, customer events, and local meet-ups to represent Microsoft and Yammer best practices. Speak in public forums and industry panels.

London, Gb

Manage cross-functional application development and support teams for global media agencies OMD and PHD.• Plan, develop and launch national and global SharePoint 2010 installations; migrate existing MOSS 2007 environment; manage team of developers, designers, network engineers, architects, and consultants • Run North America Media Applications Team supporting proprietary and syndicated media research analytics tools (including Nielsen, Arbitron, and Donovan Data Systems)• Build team responsible for developing all internal research analytics (SQL/ASP.net) and web design

London, Gb

Oversee operations and helpdesk serving 2,000 users for East Coast headquarters of global media agencies OMD and PHD.

Create and administer proprietary web-applications for media auditing and research software company.

London, London, Gb

Manage and implement media and accounting software applications for top-five media buying agency.

London, London, Gb

Manage and implement media and accounting software applications for top-five media buying agency.

London, Gb

Advise on, train, and implement media and accounting software applications for global media agency.

Service top-ten advertising agencies and media-buying companies on proprietary media software.

Us

Ba, Economics

Education record