Steven Garzone Email & Phone Number

Troy, Ny, Us

Troy, Ny

• Coordinating and conducting pre-sales technical product demonstrations.• Delivering highly animated and engaging sales and training presentations in a clear, concise, confident, and persuasive manner. • Assisting all departments with support calls and participating in product installations as necessary. • Participating in the testing and development of our software.

Albany, New York, United States

• Perform software quality assurance activities (QA).• Partner with the marketing and development departments as well as customers to deliver successful system implementation to each dealer.• Create job files using information through Sales Force and Contract Addendum.• Assist customers and managers during scheduled deployment of new products as their primary contact.• Provide logistical support for resources involved with dealer installation.• Successfully completed all written documentation for F&I modules (which were the first of its kind)• Performed and produced audio training videos for internal and external use• Helped roll out and install/train BMW, Nissan, and Ford Integration to Auto/Mate modules• Rolled out and trained Option/Mate, Option/Mate Ratings, Option/Mate Mobile and eContracting • Participated in all 3 Auto/Mate User Summitso Recognitions as a Solutions Implementation Expert include: First student to achieve high honors and score perfectly in “Fundamentals in Dispatch” High honors in cross for fixed operations including: SFE, Auto-Dispatch, Manual Dispatch

Albany, New York, United States

• Lead team of 3-6 people and act as liaison from dealer to home office.• Provide training and support to customers on Auto/Mate’s F&I software.• Travel to sites to assist principals and managers with software installations and train users.• Provide on-site / phone and email support on automotive accounting related issues. • Troubleshoot issues as well as recommend and perform actions to correct problems.• Assist dealers with setting up 3rd party integration with Auto/Mate's software.• Ensure Auto/Mate software matches and performs like previous DMS software. Awarded Rookie of the Year in 2011 Awarded Best In Group Work in 2012

Schenectady, New York, United States

2018 and 2020 Section II Western Athletic Conference ChampionsPrior to Varsity Coach:2 years as modified coach at NDBG2 years as Junior Varsity coach at NDBG

Albany, New York Metropolitan Area

• Top producer in Commercial Finance.• Oversee processing and pre-underwriting of conventional commercial loan applications including management of four other agents and loan processors.• Align operations with corporate policies/procedures as well as state and federal regulations.• Generate new business through presentation of bank products to customers and follow-up.• Provide loan counseling to clients.

Hotel, Motel, And Restaurant Management

High School Diploma