Steven Gash Email & Phone Number

Bothell, Washington

Bothell, Washington

Redmond, Washington

• Became lead of managing day to day Web Producer activities on Microsoft’s line of Surface Products worldwide. • Worked with other Project Managers to identify scope and technical details of project. • Identified resourcing needed to accomplish work. • Highlighted possible issues in tooling. • Devised strategies for dealing with and mitigating issues during launch. • Created documentation for team of up to 6 producers to follow. This allowed for more consistent and better planned launches. • Participated in launch calls where we worked with the QA team and Project Managers to ensure a smooth launch. • Created bugs for issue found on the site. Communicated with Engineering to resolve.

Redmond Wa

• Became lead of managing day to day Web Producer activities on Microsoft’s line of Surface Products worldwide. • Worked with other Project Managers to identify scope and technical details of project. • Identified resourcing needed to accomplish work. • Highlighted possible issues in tooling. • Devised strategies for dealing with and mitigating issues during launch. • Created documentation for team of up to 6 producers to follow. This allowed for more consistent and better planned launches. • Participated in launch calls where we worked with the QA team and Project Managers to ensure a smooth launch. • Created bugs for issue found on the site. Communicated with Engineering to resolve.

Redmond Wa

• Expanded my role into a combined Web Producer/Catalog Specialist. • Onboarded Catalog data into the system in preparation for processing by the Web Producers. • Made sure that products have correct pricing. • Submitted SKUs into necessary 3rd party tools in order to allow our tools to transact on the SKUs. • Managed the launch of products (Digital and Physical) across the Microsoft Store Site. • Implemented changes and bug fixes as requested. • Interacted with functional teams (UX, Content, Localization) to ensure page completeness. • Did troubleshooting when issues with templates arose and filed detailed technical bugs as needed. • Created HTML for use in non-catalog areas of the page based on style guides created by the UX team. • Created Promotions as requested by the Merchandizing teams (Promo Code, Bundles, Buy M, Get N). • Interacted with Merchandizing team to verify that their promotions worked as expected. • Identified problem areas with the promotions such as lack of support in the tool. Suggested other ways to build or remove entirely. • Participated in Global Worldwide Launches. • Was part of the Incident Management Team responsible for triaging and responding to urgent issues on the site. • Launched Products and Offers for major holidays such as Black Friday.

• Managed the launch of products (Digital and Physical) across the Microsoft Store Site. • Implemented changes and bug fixes as requested. • Interacted with functional teams (UX, Content, Localization) to ensure page completeness. • Did troubleshooting when issues with templates arose and filed detailed technical bugs as needed. • Created HTML for use in non-catalog areas of the page based on styleguides created by the UX team. • Created Promotions as requested by the Merchandizing teams (Promo Code, Bundles, Buy M, Get N). • Interacted with Merchandizing team to verify that their promotions worked as expected. • Identified problem areas with the promotions such as lack of support in the tool. Suggested other ways to build or remove entirely. • Participated in Global Worldwide Launches. • Was part of the Incident Management Team responsible for triaging and responding to urgent issues on the site. • Launched Products and Offers for major holidays such as Black Friday.

Bellevue Wa

• Managed the launch of products and services across various web properties. • Facilitated all website requests to final production daily and via bi-weekly builds when new development was required. • Communicated to IT Web Applications Support teams with accurate and timely deployment documentation and User Acceptance Testing (UAT). • Acted as key Communicator and Liaison between key business stakeholders, Development & Application Support teams • Proactively communicated status of projects to business owners and key stakeholders as needed. Managed deliverable/launch expectations with all business owners. • Track and monitor job progress from inception to completion and ensured that timelines are being followed for multiple projects. • Helped with UAT testing of various Enhancements. • Performed content updates using the AEM Content Management System.

• Managed a triage queue of 100+ tasks, on a daily basis, assigning them out to an appropriate member of a production team for completion. Regularly manage medium to large projects requiring cross team collaboration between Creative, Editorial and Production Teams for on time completion. Used tools such as Work Back Schedules and a custom capacity tracker (which I partly created) to estimate team capacity and to coordinate and manage team resources. Identified inefficiencies and Roadblocks and mitigated these as necessary.• Used SharePoint on a daily basis and I am very familiar with the tool as an end user. • Performed SharePoint/SQL Server Software Installations.• Maintained servers with Windows Updates and advised users of the necessary downtime.• Created Documentation to be used in Worldwide Training and to support ongoing site operations.• Managed daily content on Microsoft Partner Portal (mspartner.microsoft.com), including page creation, site navigation, and publishing and retiring of resources.• Answered questions from subsidiaries on how to place pages on their sites.• Launched new SharePoint 2012 site platform across various language sites, including entire redesign, and new custom page layouts, web parts, and controls.• Created spreadsheets to be used for Site Tracking and Team Tracking purposes.• Created a Team Metrics Dashboard that was used to estimate team capacity.• Developed/maintained external tools where the CMS was limited a Silverlight player, a desktop gadget.• Maintained a VB Content Submission Tool used worldwide to submit content requests.• Maintained a JQuery based licensing tool.• Rebranded and designed site with a more user-friendly styling with a layout utilizing Responsive Web Design (RWD). This was accomplished using HTML, CSS, ASP.NET, JavaScript, jQuery, and AJAX.• Created a SharePoint based PTO management system for use by my team.

Worked in the IT Department and assisted where my skills were needed.Windows Server MaintenanceNetworkingDesktop SupportTroubleshootingNovell to Active Directory MigrationDatabase WorkInventory ManagementBackup ManagementExperience gained in the use of Multiple Microsoft Server/Desktop ProductsLinux

During my time at this company I held varying positions.Customer Support Technician.- Answered telephone calls from around the world. Helping customers with their long distance and 800 number service.Moved to their ISP department,- Assisted computer users that had issues with their internet connection. Calls varied from calls regarding emails and setting up websites to domain registration and setup. Calls also included Dial Up Networking/DSL High Speed Internet troubleshooting.Moved to the 24hour Network Control Center- Monitored Control Center. This consisted of monitoring a wide selection of computer systems that controlled many different parts of the companies infrastructure.This included:- Telephone switch- through which all telephone traffic was routed.- Network Traffic- Includes all web/email traffic as well traffic generated by the companies capacity as an ISP.Experience gained in the use of WindowsLinuxSQL