Steven Coleman Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin, Texas, United States

The Client and Community Relationship Specialist is responsible for generating brand awareness and creating a positive identity for Always Best Care in our community with the goal of producing client referrals and increasing client census and service hours for Always Best Care. This role is largely focused on building and maintaining relationships with new and existing referral sources, promoting the agency as a valued partner, trusted provider, and home care expert.

Austin, Texas, United States

The Client and Community Relationship Specialist is responsible for generating brand awareness and creating a positive identity for Always Best Care in our community with the goal of producing client referrals and increasing client census and service hours for Always Best Care. This role is largely focused on building and maintaining relationships with new and existing referral sources, promoting the agency as a valued partner, trusted provider, and home care expert.

Austin, Texas, United States

Freelance IT SupportAustin, TX2019 to PresentAssist local school with IT Support during virtual learning. Help teachers and staff launch meetings, troubleshot network issues and present slide show remotely.

Austin, Texas

Austin Data Center focal point for planned and unplanned outages, emergency Sev 1’s, software and hardware upgrades, problem determination and weekend customer support when required.

Austin, Texas

Worked at IBM leading the onsite DST Austin team with racking systems, cabling equipment and administrating hardware. Worked with the worldwide remote teams to assist with tasks that includes supporting AIX, HMC, SAN Storage and cloud.

Austin, Texas

Test prototype development systems, peripheral , and/or pre-released software for compatibility and functionality by performing test cases developed by Test Engineers.

Delivered third shift remote telephone, email, and Sametime support for IBM internal/external customers throughout the nation as well as some teams offshore. Primary products are AIX, HACMP, HMC Storage Area Network devices.• Assisted customers with AIX, HMC, HACMP, VIO installation, update and restoration of server.• Analyzed system dumps and performance data to find root cause and improve performance• Performed as a Duty Manager listening to customer’s needs and… Show more Delivered third shift remote telephone, email, and Sametime support for IBM internal/external customers throughout the nation as well as some teams offshore. Primary products are AIX, HACMP, HMC Storage Area Network devices.• Assisted customers with AIX, HMC, HACMP, VIO installation, update and restoration of server.• Analyzed system dumps and performance data to find root cause and improve performance• Performed as a Duty Manager listening to customer’s needs and escalated to the appropriate area with urgency to resolve their issue• Opened Premium Support software and hardware calls • Documented resolutions in the call center database for future reference• Created procedures for customers to help them meet their change window• Worked via HMC to update hardware firmware to the latest levels Show less

• SMT (System Management Test Team) Tested the latest build of AIX for UPT. These tests consist of updates, bootmedia install(CD/DVD), NIM installs, network configuration, DLPAR, and yeager testing. Installed AIX verions 4.3, 5.2, 5.3 then migrated/updated them to the latest levels weekly. Wrote KORN Shell scripts to check install results. Also performed backup and new servers test.• SIT (System Interactive Team) Performed stress tests on the latest builds of AIX on the latest… Show more • SMT (System Management Test Team) Tested the latest build of AIX for UPT. These tests consist of updates, bootmedia install(CD/DVD), NIM installs, network configuration, DLPAR, and yeager testing. Installed AIX verions 4.3, 5.2, 5.3 then migrated/updated them to the latest levels weekly. Wrote KORN Shell scripts to check install results. Also performed backup and new servers test.• SIT (System Interactive Team) Performed stress tests on the latest builds of AIX on the latest hardware and legacy systems with the focus on network file systems.• BIT(Business Intelligent Team) Tested IBM Integrated Suites, Market segment scenarios and associated IBM middleware on the AIX platform. Work included some cross platform testing (ie. Windows NT, Windows95, OS/2, Palm,…) Show less

System Management Specialist, Group Lead (CoBank)• Provided telephone support to 400+ customers in the area of Local Area Network(LAN) Administration, application support (PC, AS400 and VAX).Customer Service Representative (Kaiser Permanente)• Responsible for troubleshooting technical problems for end users, problem determination and involvement of appropriate technical support staff for resolution.• Worked toward ensuring the Helpdesk meet the contractual SLA… Show more System Management Specialist, Group Lead (CoBank)• Provided telephone support to 400+ customers in the area of Local Area Network(LAN) Administration, application support (PC, AS400 and VAX).Customer Service Representative (Kaiser Permanente)• Responsible for troubleshooting technical problems for end users, problem determination and involvement of appropriate technical support staff for resolution.• Worked toward ensuring the Helpdesk meet the contractual SLA metrics. Show less