Steven G. Email and Phone Number
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Welcome to my LinkedIn profile! I'm a results-driven IT professional with over 20 years of experience spanning diverse industries including healthcare, retail, transportation, and manufacturing. Throughout my career, I've been passionate about driving operational excellence, fostering innovation, and delivering tangible results.My journey in IT leadership has been marked by a relentless pursuit of excellence and a commitment to optimizing processes and strategies. I've had the privilege of leading global teams, implementing cost-saving initiatives, and spearheading innovative technology solutions that drive business growth.Some of my proudest achievements include:- Leading a global support team of over 90 employees across multiple regions, implementing comprehensive IT support services roadmap.- Achieving significant cost reductions, including a $500k reduction in operating budgets through strategic financial leadership and process optimization.- Successfully integrating technical projects within the healthcare sector, showcasing my ability to extend IT management competencies and drive service improvements.I thrive in dynamic environments where I can leverage my expertise in IT strategy, project management, and operations leadership to drive positive change and make a meaningful impact. I'm passionate about collaborating with cross-functional teams to identify challenges, develop innovative solutions, and deliver results that exceed expectations.I'm always open to making new connections and discussing opportunities to leverage my skills and experience in a new role. Whether you're interested in exploring potential collaborations, discussing industry trends, or simply connecting with like-minded professionals, I'd love to hear from you!Let's connect and explore how we can work together to drive success in the ever-evolving world of technology.610-850-2240 \ StevenCGeorge@Outlook.com
Bentley Systems
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Senior Manager - Global It Support ServicesBentley Systems Jul 2024 - PresentExton, Pa, Us
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Manager - It Service OperationsOne2One Inc Dec 2023 - Mar 2024Lancaster, Pa, Us▪ Spearheaded technical guidance and leadership for NOC, Project, and Service teams, delineating objectives, industry best practices, and cutting-edge technologies to drive revenue.▪ Directed a multidisciplinary team of Project Managers, IT Engineers, and technicians, encompassing coaching, recruitment, training, and mentorship initiatives.▪ Led coordination and management of team workload, ensuring streamlined and effective service delivery.▪ Oversaw day-to-day operations of the company, guaranteeing efficient service delivery and compliance with service level agreements (SLAs) while ensuring successful project completion. -
Global Head Of It Technical Support Services At Johnson MattheyJohnson Matthey Oct 2020 - Dec 2023London, Greater London, Gb▪ Devised and executed strategic plans for Global IT Support Services roadmap, delivering support and services to over 93 office and manufacturing locations worldwide.▪ Oversaw global IT financial budget exceeding $6M, managing OpEx/CapEx expenditure related to hardware and software procurement, and IT refresh strategy.▪ Implemented global purchasing processes to achieve CapEx targets and established asset tracking procedures to ensure resource stewardship.▪ Achieved a reduction of over 400K GBP in the global operating budget within the first 12 months, subsequently driving ongoing efficiency improvements in a 4.7M GBP budget year over year.▪ Revamped organizational structure to enhance culture, conducting thorough analysis of the current state and restructuring teams for global efficiency.▪ Enhanced team engagement through management of End-user support processes and tracking procedures. -
Service Delivery Manager, It - Global Health & New MarketsJohnson Matthey Jun 2019 - Mar 2021London, Greater London, Gb▪ Conducted comprehensive analysis of current state end user services, identifying areas for improvement and implementing necessary enhancements.▪ Led Major Incident Management efforts, providing executive-level summaries of root cause analyses.▪ Spearheaded Strategic IT Projects to align with organizational objectives in the health sector, including OT lab systems, server infrastructure, and SAAS initiatives.▪ Fostered a culture of global collaboration, facilitating the exchange of information and expertise across the organization, and managed pharmaceutical relationships to implement new technologies.▪ Established a regular reporting framework for internal global customers on service performance, ensuring timely delivery to stakeholders.▪ Cultivated strong working relationships with global business stakeholders, serving as the liaison between the business and IT Operations.
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Senior Regional It Operations ManagerHcl Technologies Mar 2019 - Jun 2019Noida, Uttar Pradesh, In▪ Led the implementation of MSP services to support over 2,000 locations for Verizon Corporate, Wireless, and Wireline operations nationwide.▪ Managed the screening and interviewing process for over 100 applicants, ensuring the provision of high-quality regional and nationwide support delivery.▪ Provided leadership, coaching, and guidance to a team of over 45 employees, including 3 regional leads spanning Florida, the Carolinas, Georgia, and the Chicago area.▪ Orchestrated a centralized training program to onboard more than 140 employees efficiently.▪ Established and implemented a dedicated tiger team helpdesk to manage SLA and Vendor obligations, ensuring HCL's compliance with underpinning contractual requirements. -
Manager - It Retail OperationsGodiva Chocolatier Nov 2015 - Feb 2019New York, Us▪ Spearheaded strategic initiatives to revitalize an underperforming IT Support organization responsible for servicing 200+ North American Retail Stores, with a strong emphasis on continuous quality improvement.▪ Achieved cost reduction of over 60% per call by transitioning organization to US-based Help Desk as part of strategic vendor management for near shore Helpdesk, Product Suppliers, and Support Resources. ▪ Led program management for a portfolio of IT Retail Integrations for store closings, remodels, and relocations.▪ Implemented SLAs with KPIs to effectively measure and manage team and third-party performance.▪ Orchestrated migration of Retail environment from POTS services to Hosted VOIP Services while implementing 4G Failover for top-performing retail locations to mitigate lost sales due to data outages.▪ Coordinated migration of Retail Server environment from the US to an EMEA based Data Center.▪ Renegotiated and terminated vendor contracts to minimize IT spend by over $600K within the first 18 months.▪ Collaborated with Chief Information Security Officer (CISO) to ensure retail environment compliance with all audit requirements for PCI and CDE Compliance. -
Manager - Monitoring SystemsWorldwide Environmental Services - Wes Aug 2014 - Oct 2015Fort Washington, Pa, Us▪ Enhanced operations and instituted processes and procedures to facilitate growth of the team and company.▪ Led program management for company's portfolio of EATON's Foreseer Monitoring Implementation projects.▪ Coached, mentored, and developed team of 12, comprised of Integration Specialists, Project Managers, and Quality Control Engineers.▪ Deployed Microsoft SharePoint site to effectively track and manage WES's monitoring program portfolio, customer support requests, and team resource utilization. -
Director Of Enterprise SolutionsDm Transportation Management Services Feb 2014 - Jul 2014Boyertown, Pennsylvania, Us▪ Orchestrated restructuring of underperforming internal IT resources and devised a remediation plan to overhaul the technical strategy for the company, including development of SAAS application for client use.▪ Spearheaded introduction of new product solutions for both large enterprise and early-stage customers.▪ Offered strategic insights to key executives regarding the technological direction of company products.▪ Drove product solutions for company’s Software Solutions to Enterprise accounts and their downstream customers, including mid- to small-sized companies.▪ Coached and mentored peers on Leadership and Team Development techniques and strategies.▪ Directed Program Management initiatives such as application development and Office 365 implementation.▪ Identified technical solutions to enhance value and provided technical sales support to formulate EDI strategies for customers and agents. -
Project Manager, It Launch\PmoDavita Inc. Feb 2012 - Jan 2014Denver, Co, Us▪ Oversaw implementation of multi-million-dollar company initiatives, including physician rounding equipment, clinic and patient management applications, SAAS products, and managed print services. ▪ Collaborated with Leadership team of newly formed project management office (PMO) to institute processes and procedures and developed SharePoint Portal to standardize practices among IT Project Managers.▪ Crafted business case justifications for Steering and Executive project approval.▪ Directed projects spanning Infrastructure, Applications, Clinical, and companywide morale-boosting activities.▪ Formulated Project financial budgets from L0 to L3, conducted trending analyses to ensure adherence to financial commitments, and consistently completed projects within budget for multi-million-dollar initiatives.▪ Provided coaching and development opportunities for Project Team members.▪ Engaged proactively with Stakeholders to secure project support and ensure user adoption of projects. -
Manager - It OperationsDavita Inc. Dec 2002 - Feb 2012Denver, Co, Us• IT Manager over all IT related Clinical Implementations of Network, Desktop and cabling installations for New Clinic buildouts and Acquisitions. Team goals met all KPI's completing all IT hardware and network integrations on time and within budget.• Developed SharePoint Project management portal for Management and Tracking of all clinical project initiatives.• Manage vendor relationships with Enterprise Cabling and Integration Vendors, covering over 2500 Dialysis clinics nationwide. • Manage and Report on Monthly, Quarterly, and Yearly Budget trends. • Teammate Hiring, Reviews, Terminations and Development Plans.• Experienced Manager of Teams such as, IT Purchasing, Network Account Management, Desktop Break\Fix and Project Management• Responsible for multi-million-dollar IT Asset inventory (Desktop & Laptop, Network, Servers, Peripherals)• Responsible for multi-site due diligence of Medium\Large size dialysis organizations.• Managed regular retirement of out of warranty assets to ISO 14001 ITAD Processes.
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Project ManagerFirst Consulting Group May 1997 - Dec 2002Advanced to increasingly responsible positions, culminating in healthcare project management role. Restructuring IT Operations reducing overall departmental salary and wages for Desktop Support, Break-fix and Asset and Software Management, temporarily directed 15 employees to ensure project goals were met. Deliverables included policy and procedure development, OLA implementation, software and hardware inventory.UMASS Memorial Hospital, Worcester, MAProject Manager, UMass Memorial Technology Outsource Transition-Project Transition Lead responsible for Desktop Support Tier, Implementation of Software Licensing and Asset Management processes as well as Workflow Redesign.-Performed Staffing Analysis and Reduction in force to meet budgetary cost model. -Implemented Service Level Agreements to meet 98% accuracy on Desktop Services Call resolution.-Implemented Eracent Asset Management discovery application to meet contractual need of an asset discovery application. -Implemented Work Flow changes to address staffing requirements and cross training issues. McNeil Consumer Products, Fort Washington, PAProject Manager, Technology Refresh Project: -Directly responsible for the development of the project plan utilizing MS Project, the upgrade process and procedures, development of the standard images, and scheduling the team’s daily activities for the duration of the project -Reengineered standard images, and working with onsite project team to resolve desktop and laptop deployment issues -Coordinated and verified application testing with McNeil Information Management (IM)
Steven G. Skills
Steven G. Education Details
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Montgomery County Community CollegeComputer Science -
Pennsylvania College Of TechnologyComputer Science
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University Of PhoenixComputer Science
Frequently Asked Questions about Steven G.
What company does Steven G. work for?
Steven G. works for Bentley Systems
What is Steven G.'s role at the current company?
Steven G.'s current role is Global IT Director | Senior Technology Manager | IT Project Management | Operations Leader | Expert in IT Strategy & Cost Optimization | Driving Excellence & Innovation | Delivered $500k in Operating Budget Reductions.
What is Steven G.'s email address?
Steven G.'s email address is st****@****hoo.com
What is Steven G.'s direct phone number?
Steven G.'s direct phone number is +161072*****
What schools did Steven G. attend?
Steven G. attended Montgomery County Community College, Pennsylvania College Of Technology, University Of Phoenix.
What are some of Steven G.'s interests?
Steven G. has interest in Organizational\team Development, Technology, Tae Kwon Do, Diy Projects, Digital Photography, Health, Children, Cooking, Spending Time With Family, Environment.
What skills is Steven G. known for?
Steven G. has skills like Project Management, Management, Sharepoint, Integration, Process Improvement, Vendor Management, Leadership, It Operations, System Deployment, Business Analysis, It Management, Ms Project.
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