Steven Gerry

Steven Gerry Email and Phone Number

Customer case manager with 5 years experience in the UK and Europe. Competing amateur boxer. @ Phoenix Rising Martial Arts
Steven Gerry's Location
Clydebank, Scotland, United Kingdom, United Kingdom
About Steven Gerry

An experienced customer case manager returning after three years in Europe. This time was spent representing the UK market for large companies where I was able to fulfill the needs of customer and business at various levels. Having recently relocated I would like to take the next steps of my career back in Scotland.Since the pandemic and relocating back to Scotland, I have been working with the Scottish Ambulance Service as part of their Coronavirus response.Currently competing in Olympic style amateur boxing with the Antonine Boxing Club.

Steven Gerry's Current Company Details
Phoenix Rising Martial Arts

Phoenix Rising Martial Arts

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Customer case manager with 5 years experience in the UK and Europe. Competing amateur boxer.
Steven Gerry Work Experience Details
  • Phoenix Rising Martial Arts
    Director
    Phoenix Rising Martial Arts Feb 2024 - Present
    Glasgow, Scotland, United Kingdom
    Since February a colleague and I have been running a free martial arts class and addiction service which runs weekly. Our aim is to assist people with their mental and physical health, active recovery and social needs through sports.
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  • Student Loans Company
    Student Finance Officer
    Student Loans Company Oct 2022 - Apr 2023
    Glasgow, Scotland, United Kingdom
    A public sector role representing Student Finance England, Student Finance Northern Ireland, SAAS and EU students on their loan requirements. Advising on eligibility, evidence provided and entitlement through all stages of the loan process.
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  • Scottish Ambulance Service
    Mobile Testing Operative
    Scottish Ambulance Service Feb 2021 - Sep 2022
    Glasgow, Scotland, United Kingdom
    Working within a Mobile Testing Unit responsible for setting up public test sites in different locations across Scotland. Providing the public with access to community PCR testing to aid the national response to the Coronavirus pandemic.
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  • Lenovo
    Technical Support Specialist
    Lenovo Feb 2019 - Aug 2019
    Maastricht Area, Netherlands
    Six month contract for tech company Lenovo responsible for UK Market customers. Diagnosing and solving technical issues and queries on behalf of customers.Managing the return and replacement of non-functioning products through courier partner.Analyzing fault data for trend identification and reporting purposes.
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  • Mercedes-Benz Customer Assistance Center Maastricht Nv
    Customer Case Manager
    Mercedes-Benz Customer Assistance Center Maastricht Nv Feb 2017 - Jan 2019
    Maastricht Area, Netherlands
    Managing customer expectations across phone and written channels for the EU HQMaintaining company procedures, KPI adherence and confidentiality.Liaising with UK based Retailers and UK HQ in order to resolve cases effectively.Resolving customer concerns following internal investigation with responsible parties.
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  • Teleperformance
    Customer Service Representative
    Teleperformance Sep 2015 - Jan 2017
    Glasgow, United Kingdom
    Online grocery website enquiries, product enquiries, technical support and phone support.Handling back office requirements for the UK supermarket chain Sainsbury’s.Social Media Manager responding to contact across various online public channels.
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  • Doubletree By Hilton
    Receptionist
    Doubletree By Hilton May 2012 - Aug 2015
    Glasgow, United Kingdom
    Front desk reception duties, first point of contact for guests, check in/check out.Night shift reception, night audit, filing and administration duties, being available for guests.Resolving complaints, night security, general maintenance and other duties.
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Steven Gerry Education Details

Frequently Asked Questions about Steven Gerry

What company does Steven Gerry work for?

Steven Gerry works for Phoenix Rising Martial Arts

What is Steven Gerry's role at the current company?

Steven Gerry's current role is Customer case manager with 5 years experience in the UK and Europe. Competing amateur boxer..

What schools did Steven Gerry attend?

Steven Gerry attended University Of The West Of Scotland.

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