Accomplished VP of Operations with long-standing knowledge of and exposure to guest services and the hospitality sector, including 15+ years of hotel management exposure. Committed to delivering exceptional guest experiences by empowering teams to provide quality service through strategic training and mentorship. Currently serving as the COO and VP of Operations with Lawson Consulting and Surveying. Well-versed in all aspects of operational readiness and management, including establishing departmental structure, team hiring and development, creating and monitoring budgets and expenditures, process review and improvement, and change management initiatives.Leveraging proven effectiveness in driving results and thriving in new environments to generate immediate value and positive impact. A hands-on leader, supporting teams in meeting key performance indicators through effective mentorship and management of daily operational activities.