Steven Gladfelter, Associate Cciso Email & Phone Number

York, Pennsylvania, United States

York County, Pennsylvania, United States

• Provide consultative support for Nissin Foods. Maintained positive communication channels with Nissin IT staff. Maintained positive communication channels with Nissin IT staff• Leadership and direction for all help desk operations. Responsibilities included achieving proper SLA and customer satisfaction. Assisted in creation of feedback process to increase awareness of hot topic issues. Survey implemented to help reduce potential issues from repeating and ensure that end users received the proper response for technical issues in future support tickets.• Implemented structured changes for end users thru group policy to effectively manage necessary resources. This provided resolution for end users to maintain access to required resources and ensure minimal interruptions during daily operations.• Provided administrative support for Cloud Environment. Creation, maintenance, and support of system infrastructure located in AWS Cloud Architecture.• Actively listened to users concerns to assist in remediation of desktop devices resulting in improved performance of equipment.• Creation of System documentation of critical areas. Current infrastructure documentation lacked information on changes to infrastructure. Implemented several changes, including written documentation of processes, email communication, and system change logs• Implemented solution for Next Generation Threat Protection thru introduction of Carbon Black Threat Defense. Provided implementation and coordination with staff and vendor training. Introduction of Carbon Black saw notable increase in protection from outward threats. Increased notification of threats thru set up and moderation on Carbon Black Portal.• Purchase and Implementation of New UPS Backup solution for onsite infrastructure. Evaluated and recommended new solution to increase load time of 20 minutes to 2 hours of standby time.

• Oversight for the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, computers, operating systems, telephones and peripherals.• Manage multiple projects for technology improvements. • Develop documentation for Technology Projects, including Gantt Charts, deployment schedules, project plans, RFPs.• Lead team for upgrade of Nimble Infrastructure for 2 end of life products. Implemented new Nimble HF20 Storage units and transference of data to new devices.• Conduct cost-benefit assessments/evaluation on new technology for all departments.• Manage financial aspects of the IT department and other County departments, including purchasing, budgeting, and budget review.• Wireless Integration that provided seamless connectivity from building to building. Reduced unnecessary bandwidth usage on County of York Internet Access Points.• Reduced physical server environment by implementing virtual architecture to reduce downtime of equipment and cost savings to County of York by reducing electrical consumption in data centers.• Eliminated unnecessary security issues by implementing a Windows 10 project to retire end of life equipment.• Interface with vendors and professional service providers to insure completion of contracted project work.• Research new technology for implementation into the County infrastructure.• Develop the IT staff to meet the changing needs of users, groups, new projects and technologies; and varying staff strengths.

York, Pa

• Assisted with the management of the daily operations of County of York computer infrastructure and security through system reports, error logs, and various utilities.• Project coordinator for technology projects. Ensure that all projects communicated and completed on time. Notify Senior Management for any change management to Scope.• Provided assistance with Cisco network devices for maintenance and support.• Team lead for implementation, maintenance and upgrade of VMWare Environment for County of York. Provided guidance to upgrade paths for VMWare 5.5 to 6.0.• Lead team to migration of HP Server to Cisco UCM chassis hardware. This provided County of York with a reduction in failure of equipment and costs savings in data centers.• Lead team for the implementation and maintenance of Cisco VOIP solution for County of York. Provided direction to business needs, porting of phone numbers, and vendor support for SIP lines and UCM maintenance.• Provided guidance to server architecture and migration. Lead team in migration of outdated Server OS to Server 2016 Data Center.• Upgrade core network infrastructure of aged equipment to ensure County of York network maintained a secure environment.• Created supporting documentation for infrastructure including: data infrastructure topology, voice infrastructure topology, support tracking, service requests, and infrastructure documentation.• Provided evaluation and coordination of services with communications suppliers (long distance carriers, wireless and paging, and contracted services) to obtain reliable and cost effective services.• Participated in establishing technical standards for voice systems, voice and network cable plant, and other miscellaneous communications services.• Managed and coordinated disaster recovery testing for telecommunications, voice, and data network; maintain disaster recovery documentation, implement efficient recovery procedures.

County Of York

• Oversee all major projects with the technical services department. Delegate individual projects to team members and monitor overall status to insure project successfully completed.• Lead team on project to retire Windows XP devices that posed risk the County of York government infrastructure due to end of life software.• Established operating procedures to enhance the day-to-day operations of technical services team.• Reviewed and recommended new or useful major vendor or third party hardware and software.• Responsible for all network monitoring and core file server operations.

• Team member responsible for implementation of Quickcare financials program for the York County Nursing Home.• Creation of a project plan for IP Address Scheme changes for single and multiple building networks. Provided structured detail that allowed work to be completed faster and reduce the amount of down time for end users.• Team member responsible for design and implementation of a wireless LAN at the York County Youth Development Center.• Provide supervisory role in absence of management staff.

Part of a roving service repair group that was responsible for the diagnosing and repair of computer and printer equipment.• Meet Service Level Agreements by completing work on time with equipment in operational order.• Was part of a 24x7 on call service that supplied after hours work to end users.• Responsible for keeping detailed records for accurate work done.

Team member providing assistance in the data management center and end users.• Reduced time to perform nightly uploads and downloads of data by 2 hours.• Created database spreadsheets for detailed reports of daily sales.• Nightly backups of the dialer system and core infrastructure.

Worked as a team member configuring computer and printer equipment.• Assisted in UNIX server redeployment providing a secondary layer of support to ensure that the equipment heading back out was 100% functional.• Configuration of dot matrix printers, UNIX servers, and terminals.• Ensure shipping and receiving of stock.• Ran nightly backups for company network.

Functioned as part of a team of students to ensure the responsibility of the schools infrastructure and provide educational assistance to teachers and students.• Assist teacher during labs by answering questions and assisting students.• Install new software onto school network.• Responsible for safety of computer equipment to new school location.• Provided documentation on all daily activities.

Mba, It, Business, 4.0

Information Sciences And Technology - Integration And Application, It

Associate In Specialized Technology, Electonics, 3.9