Steven Morrissey

Steven Morrissey Email and Phone Number

Non Profit management professional experienced in Customer Service|Quality Assurance|Human Resources|Contract Management @
Steven Morrissey's Location
New Berlin, Wisconsin, United States, United States
Steven Morrissey's Contact Details

Steven Morrissey work email

Steven Morrissey personal email

About Steven Morrissey

Non profit management professional with broad experience in quality assurance, assisted living and compliance sectors. Expertise in HIPAA Privacy and Security, Client Right Issues and outcome measurement.Specialties: Contract management, HIPAA Privacy, Security, and HITech, Microsoft Word, Office & PowerPoint, Civil Rights Compliance Reporting, Client Rights Specialist, mental health, outcome management (Key Performance Indicators), customer satisfaction surveying, record auditing.

Steven Morrissey's Current Company Details
Diggers Hotline

Diggers Hotline

Non Profit management professional experienced in Customer Service|Quality Assurance|Human Resources|Contract Management
Steven Morrissey Work Experience Details
  • Diggers Hotline
    Contact Center Coach
    Diggers Hotline Aug 2016 - Present
    New Berlin
    Audit Contact Center and Seasonal Employees daily tickets. Handle escalated calls. Call out Emergency tickets to various member companies.
  • Diggers Hotline, Inc.
    Call Center Representative
    Diggers Hotline, Inc. Feb 2013 - Present
    New Berlin Wisconsin
  • Buy Seasons Inc.
    Seasonal Customer Service Representative
    Buy Seasons Inc. Oct 2012 - May 2013
    New Berlin
    Ensured customer had a smooth buying experience by answering needed questions, troubleshooting web site, replacing lost or damaged items and handling returns. Placed customer orders upon request and up-sold additional items.
  • Milwaukee Center For Independence
    Manager Of Quality Assurance
    Milwaukee Center For Independence Jul 2009 - Mar 2011
    Managed Agencies Outcome Management Plans. Surveyed clients, funders, families, and employees in regards to satisfaction measures. Handled client complaints.
  • Transitional Living Services, Inc.
    Director Of Quality Assurance
    Transitional Living Services, Inc. Aug 2001 - Jul 2009
    Completed audits of agency Community Based Residential Facilities (group homes) and client records for all programs.Handled outcome measurements for agency.Managed contracts with Milwaukee and Racine Counties.Conducted background checks on all employees.
  • Transitional Living Services, Inc.
    Director Of Residential Services
    Transitional Living Services, Inc. Mar 1999 - Aug 2001
    Managed the operations of 8 state licensed Community Based Residential Facilities and oversaw more than 60 staff.
  • J. Riggins
    Sales Associate
    J. Riggins Sep 1991 - Jan 1996
    Greater Milwaukee Area
    Provided courteous and quality service to customers upon entering store and when assisting with sales. Cross sold various items to customer. Helped with unloading merchandise, stocking and restocking shelves, and handling the cash register.

Steven Morrissey Skills

Quality Assurance Program Management Case Managment Customer Satisfaction Training Customer Service Coaching Team Building Mental Health Process Improvement Team Leadership Human Resources Nonprofits Document Management Contract Management Onboarding Hipaa Performance Improvement Microsoft Office Social Services Healthcare Recruiting Patient Outcomes Policy Staff Development Troubleshooting Program Development Employee Training Change Management Performance Management Microsoft Word Software Documentation Access Interviews New Hire Orientations Management Assisted Living Outcomes Adobe Forms Regulatory Compliance

Steven Morrissey Education Details

Frequently Asked Questions about Steven Morrissey

What company does Steven Morrissey work for?

Steven Morrissey works for Diggers Hotline

What is Steven Morrissey's role at the current company?

Steven Morrissey's current role is Non Profit management professional experienced in Customer Service|Quality Assurance|Human Resources|Contract Management.

What is Steven Morrissey's email address?

Steven Morrissey's email address is sg****@****aol.com

What schools did Steven Morrissey attend?

Steven Morrissey attended University Of Wisconsin-Eau Claire, New Berlin Eisenhower.

What skills is Steven Morrissey known for?

Steven Morrissey has skills like Quality Assurance, Program Management, Case Managment, Customer Satisfaction, Training, Customer Service, Coaching, Team Building, Mental Health, Process Improvement, Team Leadership, Human Resources.

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