I lead an amazing team of talented Engineers, Consultants and Product Managers at a wonderful, industry-focused company, Metafora (formerly CarrierDirect). We are transforming technology in the Transportation industry by helping our clients build and execute strategic initiatives, modernize legacy tech and implement custom software solutions to see how far their business can go.Please see our website, metafora.net, for a full list of our services.

Led delivery of large scale, multi-vendor, multi-national technology projects across industries. Partner with Sales teams to drive business development of complex delivery and technology growth initiatives for eCommerce.- Led the delivery of a 100+ person multi-disciplinary team in a multi-vendor, multi-national environment supporting the digital transformation for one of the largest crown corporations in Canada- Deliver program leadership across Experience Design, Development, QA and Program Governance and represent the organization in Steering Committees and Executive Governance

Lead all aspects of technology within the organization including Software Development, QA, Architecture, Infrastructure and Networking, DevOps and Digital and Technical Strategy. Lead the multi-year multi-million dollar redevelopment of the OTNHub, our core offering, powering one of the largest telemedicine networks in the world.- Lead the migration of legacy infrastructures (including core Video Conferencing) from on-premise to cloud (including IaaS, PaaS and SaaS) to gain operational and cost efficiencies.- Created a DevOps team to build a Continuous Integration and Delivery pipeline to deliver value-focused Customer releases faster and more frequently- Lead digital and technical strategy to focus efforts on rebuilding the brand and User Experience with supporting technology innovation

Regional eCommerce lead delivering solution and technical design and expertise across a variety of eCommerce platforms for clients in diverse industries and markets. Provide thought leadership, strategic vision and solution expertise to C-level executives for eCommerce strategy, architecture, business operations, marketing and promotions and overall digital strategy. Drive process and delivery improvements across the company and implement worldwide initiatives to mitigate project risk and increase efficiency and margin. Built lasting client relationships, with both business leadership and IT departments, to create ongoing value by driving solution vision and actionable implementation roadmaps Expanded capabilities, processes and recruited skills to build onshore delivery capability and efficiency, allowing access to new clients and markets Provided leadership, focus and assistance to Client Services and Business Development teams to expand client and solution portfolios and increase revenue

Provided executive delivery leadership and product and technical expertise to guide and lead worldwide B2C and B2B technology implementations through the entire project lifecycle. Reversed declining customer satisfaction issues at influential client by creating a partnership environment and working collaboratively to resolve project delivery issues Exceeded assigned personal and group targets by proactively identifying opportunities and driving additional revenue and resource utilization

Led global, specialized Services and Support teams focused on exceeding customer expectations for WebSphere Commerce website performance and problem resolution. Promoted a high performance culture focused on people management, mentoring and coaching and emphasizing talent growth Developed processes and metrics, based on business objectives, to provide the platform for financial growth and continuous improvement

Provided matrix leadership for a cross-software team of 30+ people worldwide, comprised of both support and development Executives/Managers to ensure the successful implementation and maintenance of key customer-focused policies and processes. Led monthly Executive Operations Reviews focused on customer satisfaction, financial performance and global strategic initiatives

• Provided Leadership and Strategic Direction for the Canadian Lotus Premium Support team responsible for all aspects of Business Development, Sales, Marketing, Finance and Operations• P&L responsibility for Canadian Premium Support business and assigned revenue and cost targets including budgeting and forecasting• Developed plans for both revenue and program growth and development• Exceeded expectations and produced above average growth and as a result given additional Sales and Marketing responsibilities• Three Consecutive Years of over 100% quota achievement for Revenue and Expense targets

Managed all technical support and post-sales related issues for enterprise customers. Achieved 100% contract renewal rate by providing service excellence, technical expertise and a focus on exceeding customer and stakeholder objectives

Provided software technical support to worldwide Lotus customers for various products, specializing in Lotus Notes and Domino. Received numerous promotions and awards as a result of Service Excellence, Problem Resolution, Technical Expertise and Leadership