Steve Goodrich Email and Phone Number
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Experienced operations executive with track record delivering results and solutions that meet the high demands of a rapidly changing business and technological landscape, while never losing focus on the customer. Diligent manager versed in leading and driving change management through thought leadership, strategic alignment and execution. FINRA License: Series 3, 4, 6, 7, 24, 27, 34 & 63
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Head Of Operations And Coo | North AmericaFnz GroupCharlotte, Nc, Us -
Head Of OperationsFnz Group May 2024 - PresentLondon, Gb
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Board Trustee Member - Securities Industry Institute At WhartonSifma Sep 2022 - PresentNew York, N.Y., Us -
Principal Operations Officer - Ally InvestAlly Aug 2019 - May 2024Detroit, Mi, Us -
President - Ally Invest ForexAlly Nov 2021 - Apr 2024Detroit, Mi, Us
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Head Of Risk Management - Ally InvestAlly Jun 2021 - Jul 2022Detroit, Mi, UsPrincipal Operations Officer, Risk Management, Fraud Operations & Regulatory Reporting
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Sr Vice President, Brokerage OperationsCapital One Jan 2017 - Mar 2019Mclean, Va, UsManaging all aspects for both Full Service and Self-Directed Brokerage Operations. Responsibility for 12 direct reports and 100 staff across two sites with a heavy utilization of multiple vendors. Departments managed include: Trading; Corporate Actions; Mutual Funds; Client Onboarding; Retirements; Client Reporting; Cost Basis; Estates; Cashiering; Transfer of Assets; Fraud; Mailroom. -
Vice President: Operational Risk ControlJpmorgan Chase & Co. Apr 2015 - Dec 2016New York, Ny, UsCommercial Bank - Managed the Flood Quality Assurance team, performing 100% review of all wholesale loans in a flood zone for 16 lines of business throughout the firm. Identified operational risks and ensured regulatory compliance while working closely with the lines of business on the adequacy of their controls. -
Vice President - Vice President: Global Custody Middle OfficeJpmorgan Chase & Co. Apr 2012 - Apr 2015New York, Ny, UsGlobal Trading and Asset Services Client Support | Corporate Investment BankManaged client-facing teams for the operational utilities, providing consultative and respondent services for the trade, cash and asset services products. Voice of the client champion on various initiatives with internal partners to improve the overall client experience.
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Board Of DirectorsSifma - Corporate Actions Section Jan 2013 - Feb 2015New York, N.Y., Us"The Corporate Actions Section is a Section of the SIFMA Operations and Technology Society focused on education, networking, and the sharing of best practices in the corporate actions, proxy, and settlement sectors of the financial services industry. Its membership consists primarily of operations and technology professionals from broker-dealers, banks, accounting firms, clearing firms, asset management firms, and consulting firms."Source: http://www.sifma.org/sifma-cas/about/
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Executive Board MemberSifma - Customer Account Transfer Division Apr 2010 - Apr 2012New York, N.Y., Us"The Customer Account Transfer Section is a Section of the SIFMA Operations and Technology Society focused on education, networking, and the sharing of best practices in the account transfer sector of the financial services industry."Source: http://www.sifma.org/sifma-cat/about/I am also the Co-Chair the Process and Service Improvement Subcommittee.
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Sr. Manager, Strategic Initiatives - Asset Transfer ServicesTd Ameritrade Mar 2011 - Dec 2011Omaha, Ne, UsOn behalf of the business drove key initiatives from concept to reality, developed new strategies and provided guidance to the business. • Improved accuracy, consistency and risk management of metrics and controls for the 150+ functions with deployment of MIS tools; dashboard, call tracker and forecasting template. • Lean data gather, analysis and pilot launch.• Automated internal and external client notification process for risk mitigation. -
Sr. Manager, Asset Transfer ServicesTd Ameritrade May 2009 - Mar 2011Omaha, Ne, UsDeveloped and executed plans of action to resolve isolated and ongoing issues by working with all facets of the business. • Launched and maximized off shoring with a 40% shift in resources and volume. • Process reengineering for efficiencies, transparency and risk mitigation. --- Automated Residual Transfers. --- Status alerts to clients and internal business partners. --- Thresholds established for managerial controls.
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Management ConsultantEtrade Financial Oct 2008 - Apr 2009UsAfter the site shutdown I managed the new startup teams in the New York and Washington DC regions, transitioned and advised the new leadership as they assumed control. The departments for both Brokerage and Bank Operations were:• New Accounts• Account Maintenance• Estate/Divorce• Retirements• Tax - Client Reporting• Alternative Investments -
Sr ManagerE*Trade Financial 1999 - 2008UsManage several departments in a results-oriented, high-energy, dynamic fashion with both the stamina and mental agility to work and thrive in a fast-paced environment. Responsibilities include vendor oversight, strategic planning, risk management, reenginering projects and offshoring relating to bank and brokerage operations.• Within 8 short months successful, on time conversation of over 1.2MM, Name and Address records from Brown Co and Harris Direct. • Synergized Bank and Brokerage and minimized/eliminated waste work by 25%. • With Cash Management I oversaw processing 70,000 transactions ($2+ billion) per week with a less than 0.1% error ratio.
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Legal TransfersFranklin Templeton Group 1998 - 1999San Mateo, California, UsDelivered superior service to customers, while building the trust of all shareholders and financial advisors and protecting the best interest of the funds.• Company/customer liaison to internal departments, shareholders, financial professionals, broker dealer back-offices, and other organizations and successfully resolved issues, problems and complaints. -
Enhanced Sales RepresentativeWells Fargo 1996 - 1998San Francisco, California, UsRegularly exceeded aggressive sales goals, which were measured daily with an emphasis on customer interaction while never missing an opportunity to enhance the customer's relationship. • Received numerous customer accolades for delivering friendly customer service and ensuring the highest level of customer satisfaction. -
Senior Customer Service RepresentativeBank Of America 1993 - 1996Charlotte, Nc, UsProvided clients with thorough answers to their questions, cross sold products and services and lead laterally by setting an example of a solid work ethic with superior customer service.
Steve Goodrich Skills
Steve Goodrich Education Details
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The University Of DallasMba -
The Wharton SchoolSecurities Industry Institute
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California State University-SacramentoCriminal Justice
Frequently Asked Questions about Steve Goodrich
What company does Steve Goodrich work for?
Steve Goodrich works for Fnz Group
What is Steve Goodrich's role at the current company?
Steve Goodrich's current role is Head of Operations and COO | North America.
What is Steve Goodrich's email address?
Steve Goodrich's email address is sg****@****las.edu
What is Steve Goodrich's direct phone number?
Steve Goodrich's direct phone number is (877) 383*****
What schools did Steve Goodrich attend?
Steve Goodrich attended The University Of Dallas, The Wharton School, California State University-Sacramento.
What skills is Steve Goodrich known for?
Steve Goodrich has skills like Series 7, Financial Services, Banking, Securities, Risk Management, Mutual Funds, Series 63, Finra, Management, Strategy, Project Management, Brokerage.
Who are Steve Goodrich's colleagues?
Steve Goodrich's colleagues are Jane Macleod, George Dicker, Jynn Wong, Massimiliano Scaletti, Darragh Farrell, Ari Martelius, Rinowz Mohamed.
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