Financial professional with substantial experience in providing personal account management, positive front-office customer interactions and assistance with loan/mortgage/credit applications. Extensive track record of cultivating new business by rapidly establishing client trust through proactive relationship development, knowledgeable product guidance and highly meticulous follow-through. Developed a reputation for remaining composed under pressure in Seattle’s fast-paced client environment while remaining effective in resolving complex, time-critical problems.Specialties: • Customer acquisition & retention• Needs assessment & effective listening• Courteous & efficient customer transactions• Identifying & qualifying referral business • Credit applications• Supporting team goals (sales/satisfaction) • Staff hiring / teaching / mentoring• Accurate data entry, cash drawer & 10-key• Security of sensitive personal information• Regulatory policies & compliance issues