Lead the technical team responsible for coordinating the infrastructure, services, and activities that underlie or integrate with the Medical College's research administrative systems, and for providing analysis and visualization of research administration data. Serve as senior technical advisor providing guidance on the College's research safety and compliance, grants and contracts, clinical trials, core facilities, and other research administrative systems, and all integrations with supporting infrastructure and services. Work with business analysis teams, technical teams, business partners, and others to understand new technologies and evolving business requirements, design industry leading solutions, and coordinate implementation and support. Ensure that all research administrative services and related ITSM activities maintain consistency with the organization's overall IT architecture and with best practices.

As technical lead for enterprise monitoring, oversee all work on monitoring systems/services. Serve as a high level technical resource for business analysis and the design of industry leading systems, services, and solutions. Transform functional requirements into technical requirements and collaborate with application specialists, managers, vendors, and others to facilitate projects and implementations. Improve existing systems and processes with a continuous goal to automate onboarding and other processes. Evaluate new technologies and make recommendations for future endeavors. Maintain and improve availability, reliability, and security of monitoring services/operations.

Lead a team of IT professionals responsible for maintaining the identities of 1.8 million students, staff, and alumni across twenty-six colleges and providing secure access to critical University services. Serve as a high level technical resource in the design of industry leading identity and access management (IAM) systems, services, and solutions. Direct and oversee operations and support activities, monitoring performance, supervising incident management, and establishing standards and procedures in pursuit of continuous service improvement. Evaluate emerging opportunities and challenges, recommending goals, strategies, and objectives to meet evolving organizational needs.

As application architect and analyst, serve as technical lead on major projects including upgrades, integrations, and new rollouts of University-wide IT services and applications. Develop and review service design, build, and operational documentation. Develop and review guidelines, standards, and tools in key areas of IT Service Management including: documentation of services and configuration items, on-boarding and release planning, resource provisioning, change management, service request handling, and decommissioning.

Serve as IT service delivery manager for the Board of Trustees and its staff, collaborating with internal and external partners to manage development and support of required systems and services. Serve as system administrator and application support manager for the University's policy and public meetings record repository and the underlying enterprise content management system, overseeing all upgrades and designing/developing successor versions.

Design and build a custom enterprise content management system to dynamically generate responsive content and navigation with performance comparable to static content delivery systems. Design and integrate a customized search server providing advanced capabilities equivalent to Lexis and Westlaw.

Lead the planning, research, design, and implementation of a central online research repository for policy documents and public meeting records.