Steven Grace Email & Phone Number

Leander, Tx, Us

Austin, Texas, United States

Round Rock, Texas

• Interview, provided training, and performance reviews for Service Center employees.• Managed the Service Center staffing and day to day operations.• Provide Tier 2 and 3 support to faculty, staff, and students.• Plan and implement hardware and software upgrades for campus.• Maintain troubleshoot, and repair hardware and software problems for Mac OS and Windows.• Develop reports and dashboards for ticketing system to track metrics.• Provide VIP support to deans, chairs, and special projects for faculty and staff.

Round Rock, Texas

• Assist with hardware and software including deployment of Windows 10 all computers.• Hire, train, schedule, and supervise help-desk employees.• Maintain statistics on the ticketing system for the walk up center.• Plan and implement hardware and software upgrades.• Maintain, troubleshoot, and repair hardware and software problems.• Develop and enforce new employees on boarding processes. • Maintain the inventory for technology items.• Manager of the walk-up center.

Austin, Texas Area

Establish and maintain positive, professional working relationships with clients.Consult on and implement creative solutions with clients on integrating office processes into the CSO system.Track project timelines and keep concise records of all client trainings and communications within client tracking databaseCoordinate the maintenance of updating CSO resources and materials to help support the clientConduct regular check-in calls and system reviews with all assigned clientsConduct and lead conference/roundtable presentations.Work with clients to troubleshoot technical issues by providing mid-level support and coordinating high-level support.Anticipate clients’ potential needs and work proactively to ensure customer satisfaction.Understand and evaluate the needs of a Career Services Office.

Austin, Texas Area

With oversight by the Director of Client Services, act as primary spokesperson for the Support Team by providing direct on-going assistance to all support team members keeping them focused and on task.Evaluate daily support requests guaranteeing that clients are being responded to in an appropriate time frame.Manage the support team consisting of four support members.Determine & Schedule Advanced Training Classes. Create an environment oriented to trust, open communication, creative thinking and cohesive team effort.Train new support team members and provide on-going assistance and training's to new employeesProvide monthly reports to Director of Client Services.

San Marcos, Tx

Assist with employer outreach programs including creation of marketing materials and act as a point of contact to employers.Plan and organize job fairs to include site preparation, employer set up, provide support to employers during event, and all post event wrap up.Provide employer support during the on campus interviewing processMaintain the Job4Cats employment opportunity database.

San Marcos, Tx

Monitored six ITS academic computer labs on campus.Supervised the student lab assistants whose tasks included trouble shooting computer hardware and software issues.Provided customer service support for students using the labs.Provided daily performance summaries to management.

Spring, Tx

Supervised all on duty store personnel.Responsible for inventory management and cash handling.Managed the general store layout, including updating planograms and promotional end caps .Facilitated store meetings between employees and managers.Screened potential new hires and applications as part of the hiring process.Created the weekly schedules for all employees.

Bachelor Of Science (B.S.), Applied Sociology

Activities and Societies: The Loud Crowd, Bobcat Build

Education record