Steven Graham Jr. Email & Phone Number

Green Brook, Nj

Make business decisions that greatly affect your career as well as the bottom line Responsible for developing new business and maintaining current relationships. Responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. Deliver superior customer service. Effectively communicate, influence and interact with all types of customers, vendors and co-workers. Employ proper sales techniques to problem solving and conflict management. Market to local business partners and build solid, long-lasting relationships with key business decision-makers. Mentor, train, develop, manage and promote a staff.

Livingston, Nj

• Meet or exceed corporate sales objectives through identifying customer’s needs to proactively sell Verizon key broadband, entertainment and telecommunications products and services.• Educate customers on our broadband, entertainment and telecommunications products and services via telephone.• Establish, update and retrieve customer service data.• Work with other departments to achieve customer requirements.• Identify customer needs and offer relevant products and services for sale.• Respond to requests from customers, agents and vendors for products and services including installation, disconnection, changes, account balances, etc.• Resolve customer inquiries on service, billing, rates, adjustments and policy issues.• Promote a positive corporate image and customer perception of Verizon.• Complete clerical activities associated with bill collection.• Perform other miscellaneous tasks as assigned

Newark, Nj

• Serves as a Brand Ambassador • Maintains a well versed knowledge on the franchise and stadium • Face to face interaction with Season Ticket Holders and other fans to ensure the best fan experience during home games• Engaged fans to promote any upcoming events or paraphernalianonprofits and causes associated with the Devil’s• Was available to all customers to answer any questions or resolve any issues• Perform other miscellaneous tasks as assigned

Roseland, Nj

• Responsible for new customer growth by sharing your knowledge and enthusiasm about our pricing, service, and technology. • Speak with 25 – 30 potential customers per day, nationwide.• Educate prospective customers on services • Build a quick rapport with customers by using knowledge of the company and confidence.• Identify and assess customers’ needs to achieve satisfaction

• Process incoming parts and shipments, as well as product stocking• Unload cages full of Honda ordered products• Prepared deliveries• Customer pickups and returns

Florham Park, Nj

• Engage prospective and current New York Jets fans in a professional and positive manner through various promotional and marketing events in an effort to grow the New York Jets fan base. Supported the coordination and execution of pre-game, halftime, and post-game entertainment. Fan-face group of individuals that bought energy to game day to promote the New York Jets brand.• Assist with all in-game promotions (ex. live video board features, crowd prompts, camera shots, etc.).• Provide full-operational support (ex. set-up/tear-down) of all events and Jets home games. Behave as ‘Fan Ambassador’ on stadium Club levels, parking lots, and plaza; Behaved as ‘Security Officer’ at various events; Supervised children on inflatable rides at Jets Fest events• Perform other miscellaneous tasks as assigned

Awarded the Flawless Execution of Sales Behavior,August of 2014• Prepare shipments for returns• Execute processes of merchandising, inventory, assetprotection and stock merchandise• Load and unload trucks at multiple Best Buy locations• Apply procedures to prevent shrink/theft * Any miscellaneous tasks as assigned

Dover, Delaware Area

• Organized activities• Managed setups for games and events• Designed and implemented program activities• Contributed to fiscal planning and revenue generation strategies.

• Conditioning store• Restocking shelves• Unloading products • Any miscellaneous tasks as assigned

•Dispose of metal/plastic electronics• IT asset from various business in NJ, NY and PA• Any miscellaneous tasks as assigned

•Lifted and/or moved heavy objects• Sorted packages• Loaded packages onto outgoing trucks according to the zip code designation

•Execution of excellent customer service through fast and accurate processing of sales orders• Prepared customers’ orders• Maintained and cleaned work station