Steven Greenleaf Email & Phone Number

Louisville, Ky, Us

Hong Kong, Hong Kong Sar

Technology Business Partner for the Asia-Pacific Region and Global Travel Retail Business.My team analyzes regional technology needs and offers solutions based on existing enterprise systems or helps to lead the review of new applications in a manner that is both scalable and secure.Responsibilities include:- Regional IT Management for all functional areas of technology- IT Process Leader- Business Process Improvement, leveraging technology- Project Management- Salesforce Automation (CRM)- Collaboration- Execution of Global Initiatives within the region- Support and Training

Louisville, Kentucky, United States

Responsible for a team that manages all global IT Infrastructure including network, server, storage, and communications systems such as email, voicemail, and web conferencing. Facilitate key IT processes for assessment of new applications/technology and IT Disaster Recovery coordination.Managed an innovation team focused on introduction of new hardware into the enterprise such as the iPhone and Mac.Negotiated and maintained contracts for Sun, Cisco, and EMC hardware and software maintenance. Led projects to consolidate Storage Area Networks; implement new enterprise Storage Arrays; convert from analog phones to Voice over IP; and migrate from Microsoft Exchange to Google's Gmail.Administered all corporate network, server, and storage resources for global operations.

Louisville, Kentucky, United States

Louisville, Kentucky, United States

Louisville, Kentucky, United States

Louisville, Kentucky, United States

Louisville, Kentucky, United States

Louisville, Kentucky

Designed and implemented Internet Services architecture to provide DNS, Email, Web Hosting, and Colocation services to end customers. Awarded EMC Proven E-Infostructure certification for Data Center implementation. Staffed operations team and developed Standard Operating Procedures (SOP) for provisioning and support of Internet Services customers. Negotiated vendor contracts for all hardware, software, and maintenance agreements. Developed SNMP-based Network Management System to graph system and network resource utilization trends. Promoted from Systems Engineer to Manager of Internet Services.Managed team of Systems Engineers, Systems Administrators, Network Engineers, and Application Developers. Managed capital and operating expense budgets for Internet Services department. Consistently maintained spending levels twenty to twenty-five percent below forecast. Led development of Operations Support System, Customer Control Center application, and Fault Management Systems. Supported operations and sales staff to retain existing accounts and to obtain new customers.

Louisville, Kentucky

Provisioned dedicated IP customer circuits. Ordered local loops, configured customer equipment, programmed backbone routers, and set up ancillary services such as DNS and SNMP-based monitoring system. Provided pre-sales and post-sales technical support for dedicated IP customers. Maintained and upgraded backbone networking equipment. Received Employee of the Month award for work performed repairing malfunctioning backbone router while supporting a rapidly increasing customer base.

Louisville, Kentucky

Developed technical procedures for utilization, calibration, maintenance, troubleshooting, and repair of Navy missile canister test set.

Kennedy Space Center, Fl

Developed technical procedures for installation, testing, troubleshooting, and repair of orbiter experiments and secondary payload equipment. Received Employee of the Quarter award for project leadership that contributed to company receiving record reward fee from NASA for Hubble Space Telescope repair mission. Implemented orbiter crew module modifications necessary for extended duration missions. Received Lockheed Star for successful completion under demanding schedule constraints.