PROFESSIONAL SUMMARYSenior Computer Operator & Analyst with 17 years track record of achievement in supporting Users nationally and internationally at several fortune 500 companies. Self-motivated individual and an effective team player in challenging and fast-paced environments. Consistent history of meeting operational deadlines and proactively identifying issues.Highly Experienced inDelivering Excellent Customer Online AvailabilityTrouble Shooting Network ConnectivityMeeting SLA Batch Production GoalsPerforming Backups Providing Operational Help Desk SupportRunning Daily Batch ProcessesSpecialties: AS/400, billing, computer hardware, customer relations, documentation, email, ftp, help desk support, hewlett packard, ibm, instruction, marketing, microsoft office, nas, networking, pc systems, printers, process engineering, retail, rumba, SLA, sna, staffing, sun microsystems, system administration, tcp/ip, technical support, telecommunications, telnet, unix, workshops,
Listed skills include Ftp, Telecommunications, Troubleshooting, Software Documentation, and 5 others.