Steven Hattem Email & Phone Number

Part of the executive management team and oversee all agency operations and lead company's service delivery efforts including partner/supplier relations, group operations, education/training, and agency services.

Work with varied travel related companies to fine-tune their marketing, sales and operational strategies leading to business efficiencies and improved overall financial growth. Serve the global institutional investment community with expertise associated with the cruise and travel industry.• Develop sales and marketing plans and improvement recommendations to travel related companies including travel agencies, cruise lines, tour operators, car rental and travel technology.• Sought after travel expert serving institutional investors and professional asset managers in the hedge fund, mutual fund, and private equity arenas.• Provide in-depth understanding and insight into the travel industry including trends and forecasting.

Hamburg, Hh, De

Led overall start-up efforts for Dreamlines USA, LLC - an online cruise focused travel agency (OTA). Built North American business and team from the ground up including formation of LLC, legal, business strategy, staff recruitment, and overall infrastructure. Direct sales, sales service, call center, operations, accounting, HR, training/development and an international content and digital marketing team. Managed overall P&L and tasked with growing the company's overall revenue.

Directed a national team of 23 including 18 BDM’s, RSM, inside sales and sales training. Focused on growing sales with travel agencies and travel professionals located across the United States for a leading tour and luxury operator serving destinations around the globe and a portfolio of products including hotels/resorts, air consolidation, activities, and cruises.

Madrid, Es

Recruited to return to global travel technology (Airline GDS and IT) and distribution giant. Managed overall strategic vision and value proposition for leisure and specialty channel including category/subject matter expertise and thought leadership.

Fort Lauderdale, Fl, Us

Part of Senior Executive Management team for leading cruise and travel franchise company. Overall management of marketing, sales and communications departments.

Fort Lauderdale, Fl, Us

Directed marketing and communications teams, sales development plus cruise and tour operator relations for the nations leading travel distributer, CruiseOne (850 locations) and host agency network, Cruises Inc. (650 independent contractors). Part of World Travel Holdings, the largest cruise distributor in the world.• Designed overall sales development plan and oversaw all strategic marketing and lead generation programs including digital (SEO, SEM, Social Media and email) and offline (direct mail, newspaper, print, outdoor and broadcast). • Grew overall sales by 17% to nearly $200 Million annually and increased profitability while reducing expenditures by 11%.• Directed consumer and trade marketing and advertising strategy, sales development team, research projects, and new agent recruitment budgets and participated in vendor cooperative funding negotiations. • Introduced public relations and communications plan which led to over 500 million media impressions annually and hundreds of company feature stories. • Acted as official company spokesperson, national media source and trade show speaker.• Created trade shows strategy, led regional trainings and moderated companies’ annual national conference.

Managed overall P&L, directed sales, operations, marketing, reservations, customer service, public relations and group logistics for the nations leading niche tour operator focused on single travelers. Company was part of Carlson Leisure Group which is currently known as TravelLeaders.

Madrid, Es

Managed marketing and sales strategy for North American operations of $1.5 billion global information technology company serving the travel and tourism industry.

Bachlor Of Arts

Hospitality & Tourism Management