Senior Vice President, Client Services - Shipping & Logistics
CurrentIndia-based global business process management company serving 350+ clients across industries; 42K+ employeesRecruited to drive growth of a portfolio of 15 accounts across North America and Europe. Manages client relationships, 2 director reports, structuring of company value proposition (business transformation, business process management, automation, and outsourcing in key markets worldwide) into enterprise solutions, and on-time/on-budget delivery of each… Show more India-based global business process management company serving 350+ clients across industries; 42K+ employeesRecruited to drive growth of a portfolio of 15 accounts across North America and Europe. Manages client relationships, 2 director reports, structuring of company value proposition (business transformation, business process management, automation, and outsourcing in key markets worldwide) into enterprise solutions, and on-time/on-budget delivery of each engagement.Delivered 15% YoY growth for 5 consecutive years, more than doubling revenue while strengthening margins.Researches each client, listens carefully to requirements, and quickly becomes a trusted advisor to stakeholders.Designs, pitches, and secures strategic process redesign initiatives that improves working capital for clients. Example: reduced bill of lading process time by 65%, shortened proof of delivery process time by 80%, and cut DSO average by 15 days (20%) for logistics company.Earned reputation for ability to find the competencies and subject matter experts within WNS’s extensive enterprise solutions portfolio that effectively solve each client’s business problems. Consistently uncovers new/expanded opportunities.Partners with WNS’s global teams to position business line as part of a turnkey solution.Major contributor in leading the shift from a business process outsourcing (BPO) to a business process management model. Show less