Steven Henriques Email & Phone Number

Nashua, Nh

• Support lead project managers in maintaining and updating project trackers related to fiber optic, CBRS, 4G and 5G wirelessnetwork builds.• Aid all project managers with budgeting and tracking on their projects. • Assist all project managers with prompt and accurate billing on their projects; interact with Accounting Department to ensure that billing is done accurately and timely. • Invoicing on restoration and Installation projects for Verizon, Extenet and Crown Castle.• Assist in managing customer purchase orders, quotes and requests for change orders. • Help manage smaller network builds to meet project time frames and deliverables when necessary. • Work with all departments to track status updates on projects. • Assist project managers in work order/construction planning activities. • Provide administrative support to project managers, technicians and office staff. • Create closeouts regarding finished Construction Node Builds, Small Cells, Sweep Testing and Pim Testing.• Data Entry into Accounting Software, setup jobs, review job revenue, costs and run customized reports.

Nashua, Nh

- Extract information from 3D model geometry using SolidWorks and translate data to myRapid Online Customer Portal.- Upload 3D files and Mechanical drawings of parts to myRapid Online Customer Portal.- Work with customers using established protocol to create a Quote for the manufacturing of machined prototypes and low volume production.- Analyze Customer Supplied 3D Cad Data, mechanical drawings and projects with Solidworks, Autovue and Geomagic. - Communicate with Engineering Team , Sales Managers, Customer Service Team and Customers on a daily basis.- Customer Case Management of RFQ's, Purchase orders, Quotes and other topics through Salesforce.- Setup New Accounts and Customers on Salesforce and myRapid Online Customer Portal.- Distribution of Cases through Salesforce assigning them to Customer Advocates and Estimators by territory. - #Salesforce #JobBoss #SolidWorks # GeoMagic #AutoVue #AutoDesk #MyRapid

Boston, Ma

• Assist with the day to day office operations.• Support Operations Department, HR Department and Site Account Managers.• Mobile, PC and Technical support on sites for staff.• Create work orders and dispatch to staff.• Participate on-demand projects given be each department.• Spartan Compuclean Website administrator, create user Logins, setup Compuclean app onAndroids, iPhone and Tablets and train staff how to use the Compuclean Management Software.• Conduct building inspections and create quality assurance reports customized for each client.• Track safety training with LMS system and create monthly safety reports.• Data entry for new employees, changes of status, terminations in the HRIS System.• Assist with payroll and benefits.• Employee support in English, Portuguese and Spanish.• Handle hiring paperwork including I9 Compliance and conducting background checks.Account Managers,

Arlington, Massachusetts

-Demonstrate ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety-Assure that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied-Drive customers to various destinations upon request, with knowledge of various cities and efficient routes.-Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations.-Knowledge of using the Uber Partner App And GPS Waze.

• Support customers with mobile apps.• Support in creating apps for smartphones and tablets for operating systems IOS and Android,web application development, digital marketing, SEO, email marketing and content marketing.• Help develop custom projects according to customer specifications.• Meet with clients on site for any troubleshooting and solutions for their needs.

Seia, Portugal

• Customer service, front office and back office duties for Energy of Portugal.• Scheduled maintenance work orders for technicians and new installations for clients.• Reported breakdowns of electricity.• Electricity billing support.• New client contracts.• Complete projects as requested by Management Team. www.reditus.pt | www.edp.pt

Viseu, Portugal

• Technician dispatcher, Technician support and client support.• Telecommunications – Phone, Internet, Cable. Fiber. IPTV• Schedule work orders including installations and maintenance.• Distribution and closing work orders for technicians on dispatching software.• Answer inbound customer calls regarding new sales, add-on services, removal of services, billingissues, technical issues, requests to cancel service, retain existing customers and upsell servicesto customers as appropriate.• Knowledge Portugal Telecom Services.

Boston, Ma

• Maintenance of personnel files and archive system.• Handled files and records.• Assisted with hiring and I9 compliance.• Create Employee Id badges• Employee Relations in English, Portuguese and Spanish

Associate’S Degree, Management

Activities and Societies: Principles of Management | Macroeconomics | Principles of Accounting I | Principles of Accouting II |.

Computer Engineering

High School, Forensic Science And Technology