Steven Hettinger Email & Phone Number

•Directly supported a $34M automated order fulfillment project utilizing 200 Geek+ robots and Geek+ user software. •Trained and supported hourly associates during a warehouse management conversation from Aptos to Manhattan Scale. •Managed all inbound, outbound, e-commerce and retail distribution to 330 Snipes stores in a 370,000 square foot operation.•Supported a team of 3 supervisors (direct reports) and 80 associates with a focus on safety, units shipped, and quality.•Shifted department’s labor needs fluently as dictated by Geek+ requirements to accomplish daily processing goals.

Philadelphia, Pennsylvania, Us

•Oversaw global logistics operations at URBN’s 1,000,000+ square foot Distribution Center, fulfilling 80-100k orders daily. •Coordinated demands between Direct, Wholesale and Retail replenishment operations to ensure proper work-flow balance.•Interacted with site support team to quickly resolve issues affecting overall operations.•Developed, motivated and led 6 supervisors & 200 associates. Recognized top-performers while enforcing disciplinary policies.•Training Champion: Created a cross-training matrix, training roadmaps, new hire orientation processes & safety awareness. •Created and conducted “Lean” trainings to teach team members continuous improvement methodologies & processes.•Managed CI projects to make it easy for associates to do the right things through poke-yoke and root cause analysis activities. •Developed and co-created SOP’s with a ground-up approach involving frontline associates to create ownership & compliance. •Implemented a visually structured “tiered” communication cadence to present daily shopfloor concerns to the site director.•Provided weekly updates to the executive leadership of Free People, Urban Outfitters and Anthropology brands

Brentford, Middlesex, Gb

•Led 3rd shift biological vial and syringe vaccine packaging operations in a high-volume facility focused on safety and quality. •Maintained 100% compliance and audit readiness by upholding all quality standards, policies and packaging specifications.•Completed internal audits focused on GMP’s, Safety; SOP adherence, and preventing deviations / unplanned events.•Provided performance management coaching and skill development opportunities across 3 packaging lines and 30 associates. •Boosted 3rd shift’s morale by reducing unplanned events 60% though the creation of a document “buddy checking” system. •Drove simplification and harmonization processes across departments by leading teams in updating all departmental communications via KPI boards to easily identify performance on safety, quality, culture, people, training & production.•Marietta’s onsite Digital Data Champion; chartered to identify opportunities to simplify processes using technology.•Worked with GSK’s Global IT team to create a paperless downtime tracking system to display real-time performance metrics. •Created job aids to decrease line clearance times 15% by level-loading work assignments & standardizing sequence of steps.•Provided root cause analysis to assess failures (both safety & production) and implement corrective actions with the team.

•Founded and managed the Roast+Chop concept from pre-opening to operations. •Responsible financial stakeholder, skilled at creating business plans, financial statements, and budgeted operating expenses.•Led all business functions; brand development, training/staffing/HR, quality, process controls, culture, accounting/costing.•Listened to the voices of the customers through focus groups and making dynamic business adjustments based upon data.•Successfully met all controllable budgeted goals. Had same store sales growth of 25%, and excellent customer reviews.•Set highest standards in all areas including food safety, employee development, customer experience and financial results.•100% food safety inspection readiness to maintain zero HACCP and food safety infractions by Radnor Township’s inspections. •Developed teams through quality orientations, training, weekly one:one meetings, performance evaluations & recognition.•Made coaching and counseling opportunities a top priority; made sound business decisions and took appropriate actions.•Identified talent and developed a workplace culture of teamwork while maintaining strong financial controls/accountability.

•Directed the operations of a family full-service restaurant and catering business that served 5,000 guests per week.•Led salaried managers & 230 hourly associates across 2 banquet facilities, a commissary kitchen, & 2 full service restaurants.•Transformed the work culture by conducting “lean” principle training, kaizen events, standardized work and 5S organization.•Implemented employee “inclusion” principles, facilitated cross-functional teams by using the A3 problem solving method.•Negotiated strategic, preferred partnerships with local off-site catering venues to grow business without capital investments.

•Managed safety, quality compliance & production schedule attainment for vial vaccine packaging operations.•Led vaccine high-speed/high-tech packaging lines maintaining “inspection readiness” by federal and international agencies.•Taught weekly SOP classes to ensure knowledge retention & maintain full compliance standards with union (USW) workforce.•Sustained performance results by reducing line changeover times by 40% through standardized work and Kaizen events.•Determined root causes of procedural deviations during packaging process; made real-time decisions for path forward.•Active member of an “inclusion pod” with charter to change plant culture; volunteer for corporate safety teams and events.

New York, Us

•Manage overall packaging on 3rd Shift, supervise line leaders, 50 full-time and 100 temporary employees; control direct labor costs.•Responsible for product quality, capital project execution, product launches, employee safety, food safety and employee regulations.•Championed project of Cellular manufacturing leading to a 23% improvement in productivity.

• Developed and Led two high volume restaurant start-up concepts of over 150 employees and $5MM in annual sales.•Implemented all business KPI controllable including weekly inventories (food costs), labor, safety and customer satisfaction.•Directed all operational processes involved with the procurement, branding, and successful launches of new restaurants.•Met weekly with GM’s to review goals, capture and share best practices, and measure financial performance; achieved 10% weekly labor reduction while increasing sales 10-20% annually.

Premium Beverage Packers was my family's business. I grew up working in our bottling operations at a young age and learned the value of hard work, humility, and honesty. • Held numerous hourly job titles: Sanitation, Machine Operator, QA Tech, Cycle Counter, etc).• Held salaried positions of Operations Analyst and Project Coordinator. Premium Beverage Packers Info:• 2 Manufacturing Plants in Reading PA (Hot-fill plant & carbonated beverage plant). • Specialized in contract packing for customers including Tropicana Products Inc, Campbell Soup Company, Arizona Iced Teas, Wal-Mart and regional grocery stores. • $30 MM Juice and Iced Tea Manufacturer• $110 MM Carbonated Soft Drink Manufacturer.

Mba, Masters Of Business

B.S., Business Administration