•Enhanced support efficiency by developing a targeted communication plan for the Network/Azure cut over event, achieving 95% preparedness within 3 weeks.•Enhanced team collaboration by addressing technical issues directly with personnel through effective communication, resulting in smoother operations and quicker resolutions.•Executed strategic site visits to support critical cut-over activities, ensuring uninterrupted service for field personnel and improving overall user satisfaction within a tight schedule.• Streamlined IT support processes by enhancing phone support strategies for remote personnel, resulting in quicker resolution times and improved user experience.

• Collaborated with clinical and IT staff to troubleshoot ad-hoc IT support issues and ensure optimal system readiness.• Led Technical Dress Rehearsal (TDR) tasks, including device staging, unboxing, imaging, and configuration of client devices.• Engaged to support Memorial Hermann’s technical environment for an Epic EMR software implementation.• Conducted environment device mapping and device refreshes. Delivered exceptional on-site customer service and technical support to end-users at Memorial Hermann facilities, ensuring smooth operation and user satisfaction.• Troubleshoot and resolve issues related to hardware, software, peripherals, and network connections, with a focus on analyzing and addressing problems associated with the Epic system.• Traveled to various Memorial Hermann hospitals and clinics to support device mapping, and conduct hardware refreshes, ensuring accurate and efficient application installation.

Responsible for leading the team that designed, delivered, and regularly updated innovative software that provided non-technical lawyers with easy-to-use software, creating a persuasive advantage for them in the courtroom:• “MobiusDV” versions 1-3 (deposition software for electronic clip creation and courtroom playback)• “BriefLink” versions 1-3 (software application for electronic brief submission valued by judges and trial lawyers for its competitive advantage)• “Legal Timeline” software for DecisionQuest legal services firm• Halliburton “Drill Bit Assembly” software (“drag and drop” drill bit assembly application for the Oil and Gas industry)• Halliburton “Export Compliance” educational software • Halliburton “Code of Business Conduct” educational software and Human Resources software• MD Anderson “Squires Quest” computer-based training software• Commercialized MobiusDV / BriefLink applications for download/purchase for direct customer & channel access• Defined contracts and tracked milestones with customers to ensure timely and successful completion of projects• Performed marketing & business development activities; choreographed product presentations and demonstrations• Established key relationships with resellers; consulted with resellers & customers for ongoing product enhancements• Responsible for testing, implementations, reporting, and troubleshooting for clients• Scripted, directed, and produced web-based streaming videos and multimedia deliverables for marketing & education • Consulted as a subject matter expert for legal cases involving the criminal use of technologyKey client accounts: Andrews and Kurth LLP • King and Spalding LLP • Yetter, Warden & Coleman LLP • Pennebaker LMC (Legal Media Services) • Halliburton • Schlumberger • Unocal • ConocoPhillips • MD Anderson • Houston Museum of Health & Medical Science • American General

Manager of Information Technology, Responsible for overseeing, managing, and implementing IT system solutions critical to business operation• Installation of several NAS devices to store 80+ terabytes of data• Installation of multi-tiered onsite and offsite backup system• Test all new hardware installations and make adjustments where necessary• Safe removal of old data from NAS to Archive in cold storageSoftware Solution Designer / Developer• Develop custom software solutions to replace manual tasks to remove friction and create efficiency• Design and deliver custom software timeline for attorneys to show digital exhibits during trials• Create a trial database containing all documents and media files to be presented in the courtroom• Create custom accounting software solution for time tracking and billing • Design numerous utility applications to address common back-office tasksBusiness Advisor / Business Liaison• Meet regularly with business owners to discuss new initiatives or issues needing resolution• Identify and recommend ways to reduce costs to business operationsHR / Training Manager• Conduct interviews and skillfully select top talent to drive organizational success• Craft and deploy comprehensive training programs, equipping teams with essential skills and knowledge• Expertly navigates complex employee issues, fostering a harmonious and productive workplaceProject Leader• Assign project tasks to personnel• Monitor project progress through the lifecycle• Address issues that arise during projects• Review, finalize, and approve the production and delivery of completed projects for the attorneys Trial Assistance • Oversee software and hardware technology regarding all aspects of courtroom trials• Communicate with attorneys regarding all trial-related documents and media• Liaison with courtroom personnel to assess technology in the courtroom• Assist with the production and presentation of all types of digital exhibits to the jury

Responsible for IT support and maintenance of server/network/security environment• Served as the primary point of contact for IT vendors and all IT activities • Attorneys utilized “MobiusDV” and “BriefLink” software for trial, depositions, and settlement brochures• Provided attorneys with advanced document database search and support• Produced courtroom exhibits and presentations for use as evidence during mediation and trial

Responsible for:Course: Multimedia Production: Introduction to Multimedia & Multimedia II (Intermediate) Prepared and delivered lectures and demonstrations on Multimedia Design, Graphics, and Multimedia ProductionLead all aspects of the classroom, including designing learning curricula and final grade submissionProvided instructor-led training to more than 500 students

Custom Software Solutions for Financial, Oil & Gas, and Medical Industries, Multimedia Software Developer• Management consulting, design, and development of custom software applications • Developed custom 3D animation solutions • Software application examples:• Unocal Marketing Software • American General Investments Software • ConocoPhillips Marketing Software• Anatomical exhibits for the Houston Museum of Health and Medical ScienceKey client accounts: American General • Unocal • ConocoPhillips • Houston Museum of Health & Medical Science