Steven H. Klass, Mba Email & Phone Number

Palm Beach County, Florida, United States

Your #1 Concierge Luxury Realtor For All Your Personal Needs

Miami/Fort Lauderdale Area

Responsible for all domestic and international marketing strategy development and implementation. Supporting the franchise system utilizing systems, procedures, metrics, training and key initiatives. Work closely with ad agency to define and develop brand strategy, positioning, social media, promotional marketing, media strategy and public relations. Maximize investment capital ROI and brand growth support systems.

Klass & Associates Consulting, LLC is a group of proven professionals with years of "real world" expertise in multiple organizational disciplines. We have the ability and range to provide our clients with C Level strategic planning objectives, down to a grass roots level of execution. A practical and leading edge common sense approach to business. Ideas that work and results that are sustainable to drive your business forward in this extremely competitive environment.Expertise In:•Corporate & franchise systems•Operations management/profit building•Developing infrastructure•Financial strategy & analysis•Franchise model & feasibility analysis•Business plans•Concept branding & repositioning•Marketing plans/media strategy/LSM programs•Process reengineering•Policy development•New product creation & menu formulation•Restructuring•Turnarounds•Human resource systems•Guest measurement systems•Vendor sourcing & management•Supply chain management•Training & development systems•Operations services•Technology solutionswww.klassandassociatesconsulting.com

•Recruited as an operations and infrastructure specialist to shape corporate operations, infrastructure and organization. •As Senior Vice President, OperationsChallenged to implement a single operating system to replace various “best practices” specific to each operating area. •Executed direct P&L leadership across 530 corporate restaurants.•Managed four Vice Presidents and one Senior Director.•Responsible for; field operations, operations services, training, catering, risk management & restaurant technology.•Homogenized fragmented corporate system into one cohesive operating platform based on Operations Excellence..•Created Boston Market University as supporting operations training institution and corresponding certification standards. •Calibrated succession planning process and evaluations for all field management positions.•Developed and implemented a Financial Performance Scorecard ranking restaurants and operators against critical operating and financial metrics.•Developed a singular Binder System incorporating critical operating programs, systems and measurements utilized by all restaurants.•Created Operations Council providing voice to field operators and support center staff to remove performance and execution obstacles. Developed operational programs and systems.•Implemented a guest measurement process increasing the “WOW” perception and reviving a dormant hospitality culture.•Created a highly functioning team to execute against all objectives and corporate strategies.

•Progressed through a series of exceedingly responsible leadership positions including franchise and corporate operations and operation services which has developed skills that would be helpful as a COO - Vice President, Operations.•Led franchise operations through several restructurings requiring extensive change management throughout organization to ensure efficiency and enhanced utilization of monetary resources.•Created comprehensive franchise business review process and standardized format to ensure level playing field in evaluating strategic, operational and financial strength of franchisees.•Groomed franchise consultants to become more strategically aligned working business partners to franchisees by building a sound financial strategy based on expert interpretation of financial documents.•Tapped to lead corporate market and increased sales 10%, store income 117%, EBITDA 8.4% and cash flow 29.6%•Responsible for all system product and equipment tests, coordination implementation and analysis.•Selected to lead enterprise-wide initiative to standardize quality assurance inspection format across franchise and corporate restaurants.

Developed and operated Miami Subs franchiseConsulted for franchise operations

As Senior Vice President, OperationsResponsible for operations, development of infrastructure and support systems, financial analysis, equipment and project testing, QSC standards which has developed skills that would be helpful as a COO.

As Vice President, OperationsResponsible for all field operations, corporate staff, new restaurant development, lease negotiations, FF&E, financial analysis and marketing for S. Florida's largest Burger King franchise which has developed skills that would be helpful as a COO.

Bachelor Of Science (Bs), Marketing

Master Of Business Administration (M.B.A.), Marketing