Steven Hodges Email & Phone Number

Jacksonville, Fl, Us

I am head of IT for Pacific Oak Residential and its affiliate companies and report directly to the CEO. I am responsible for all information technology and telephony. I manage IT infrastructure support, project management and the administration of third-party SaaS and IaaS systems. I am also responsible for facilities management which includes contract negotiation, vendor management, procurement, building maintenance, and disaster recovery planning (DRP).I currently work with the following technologies:Microsoft 365; Exchange 365; SharePoint 365, Windows 10, Windows 11, and Ring CentralPreviously I supported the following technologies:Windows Server 2012, Windows Server 2008 R2, MS Exchange 2010, Windows 10; Active Directory, DHCP, NTFS permissions, Cisco switches, Cisco ASA, Barracuda Web Filter, Avaya IP Office 500 V2, Avaya Voice Mail Pro, Mitel MiCloud VoIP; Ring Central; Dell Latitude laptops, Dell OptiPlex workstations, Dell PowerEdge Servers.

In this position I was responsible for all aspects of information technology and telephony. This includes LAN, WAN, servers, and desktop. I was also responsible for vendor management and contract negotiation of all IT equipment and services. I was responsible for preparing annual IT business plan and budget. I manage all IT infrastructure projects.I worked with the following equipment and technologies:Windows Server 2012, Windows Server 2008 R2, MS Exchange 2010, Windows 7; Active Directory, DHCP, NTFS permissions, Cisco switches, Cisco ASA, Barracuda Web Filter, Avaya IP Office 500 V2, Avaya Voice Mail Pro, Dell Latitude laptops, Dell OptiPlex workstations, Dell PowerEdge Servers.

Los Angeles, Ca, Us

In this position I was responsible for Tier II support of Desktop, server, LAN, and WAN technologies. I was also responsible for contract negotiation of equipment and services, and preparing annual IT budget. I was also responsible for project management of sales office openings and closings. Additionally, performed audits to assure that IT is in compliance with organizational standards including SOX. I was also responsible for review, approval, and payment of all expenses related to IT and telecommunications.

Us

I was responsible for client and production support of the Back in the Black suite of products. Back in the Black was a web based application that provided work flow and decision tree functionality for mortgage lenders in collections and loss mitigation. I was the primary point of contact for clients and business partners requiring support of the application, and requesting enhancements to functionality. I investigated issues and documented and errors for bug fixes. I worked directly with our programmers to document errors, test and implement solutions. I monitored network operations including but not limited to IIS, automated FTP transfers, and remote procedure calls.

Jacksonville, Fl, Us

In this position I performed business analyst function using RUP methodology in support of the development and design of COBOL and CICS mainframe mortgage servicing software. This included preparation of feasibility documents, statements of work to be performed, and test scripts.

Santa Ana, Ca, Us

This position was responsible for tier two and tier three support at our remote locations. I developed policies and standards for issue resolution, established help desk reporting and monitoring, and hired and trained staff. This position required interfacing with the business unit, our clients, vendors, and all other groups within IT.

Boca Raton, Florida, Us

In this job I had three separate and distinct job roles, facilities manager, MIS manager, and IT manager. As facilities manager I managed one direct report and fifteen indirect reports. This portion of the job entailed managing mail processing, file room, and building security. I was responsible for contract negotiation, vendor management, procurement, building maintenance, and disaster recovery planning (DRP). This was a 40,000 square foot facility with in excess of 300 employees. As the MIS manager I had three direct reports that were DBA’s. I was responsible for all financial reporting, operational reporting, process management, process mapping, workflow analysis, and task automation. As IT manager I was responsible for all aspects of IT and telecommunications. This included, but was not limited to the following: file and print servers, LAN support, WAN support, desktop support, telephony support, vendor management, IT procurement, contract negotiation. I had a staff of two technicians supporting 300 plus users. I was also responsible for developing and writing an acceptable use policy, HR policies and guidelines relating to the use of technology. I developed and wrote the company security audit procedures that was validated by in house counsel, as well as our clients various auditing agencies.

Bachelors, Computer Systems, Networking, & Telecommunications

Associate Of Science, Network Technology

Associate Of Arts, Finance And Accounting