Provided end-users with expert technical advice on electrical production application from a call centre setting.Engaged callers in a series of questions to determine the root cause of technical issues. Articulated step-by-step application testing processes to assist customers quickly resolving their difficulty. Guided sales staff with formulating tenders.Key Contributions: Demonstrated exceptional ability to explain technical function to diverse audiences. Maintained composure when communicating with frustrated customers.  Continually achieved a high level of customer satisfaction.

Fulfilled a short-term contract repairing and maintaining company equipment.Completed repairs and performed preventive maintenance in accordance with company standards. Strategically planned work and determined the necessary tools and equipment. Key Contributions: Worked diligently to ensure timely delivery of maintenance projects.  Received recognition from management teams for working efficiently. Completed jobs within specified timeframes to ascertain high rates of customer satisfaction and single-digit come back rates.

Key Contributions: Encouraged teamwork and provided stability, leadership, and trust to reduce staff turnover and conflict by 75%. Reduced and controlled expenses and increased on-time delivery rate by 90% through effective fleet and staff management. Increased company profits by cutting down on delivery times and maintaining consistent same-day deliveries.  Slashed customer delivery queries by 50% through streamlining processes.Principle Duties included:• Supervision of drivers, picking and loading staff.• Management of company fleet including monitoring and outsourcing of vehicle maintenance and repairs.• Managing Deliveries, Collections and Reverse Logistics. • Responsible for administration of to day to day operations.• Inventory Management of the Wire Store and its stock-related aspects, including stock control and quarterly stocktakes.• Basic Microsoft Office Skills.

• Installing and maintaining overhead lines and electrical equipment, e.g. transformers and circuit breakers.• Installing and maintaining public lighting system.• Substation maintenance.• Domestic electrical call-outs and maintenance, including connecting customers to the distribution network.• Jointing and terminating underground distribution cables.• Diagnosing and rectifying faults on the distribution network.• Repairing of faulty cables.• Emergency electricity supply restoration.• Switching on, and maintaining the high and low voltage distribution network.• Supervision of two assistants.• Installation and refurbishment of boiler switchgear equipment.• Basic Power station maintenance, • Refurbishing circuit breakers and boiler panel for boilers and furnaces.• Refurbishment of motors, replacing of bearings, etc.