As a dedicated analyst, I leverage the Microsoft Power Platform—including PowerBI, Power Query, Power Automate, and Power Apps—combined with Azure Data Factory and SQL, to drive data-centric solutions. My expertise centers around optimising operational performance across employment services, training, and social enterprises, transforming raw data into actionable business insights.Key Responsibilities:Advanced Data Analysis & Reporting:Utilize SQL and Azure Data Factory to extract and manage data, then analyze and present findings using PowerBI. Report on performance metrics from key sectors including employment services, training, and social enterprises.POS System Management & Automation:Implement point-of-sale systems in collaboration with IT, maintaining data integrity. Use Power Automate and Power Apps to enhance and streamline system functionalities, ensuring efficient data flow.Data Visualization & Interpretation:Craft and deliver data visualization tools using PowerBI, aligning with finance to ensure the representation of relevant business metrics.Operational Monitoring & Power Query:Constantly monitor operational performance, leveraging Power Query for data transformation and integration tasks, ensuring timely insights and adherence to set standards.Stakeholder Collaboration:Engage with internal teams to grasp business needs, delivering consultancy on data insights, patterns, and emerging trends derived from comprehensive analysis.Research & Continuous Improvement:Explore market and performance trends, recommending innovative strategies for business enhancement.Effective Communication:Regularly present data insights and interpretations, providing clear, actionable recommendations to guide business decision-making.Project Support & Development:Lend expertise to data-driven projects, including the development of bespoke Power Apps and contributing to tender submissions when necessary.

Assist the Quality and Compliance Manager to ensure all RTO training activities are appropriate and compliant with the Vocational Education and Training (VET) Quality Framework, and the requirements of State and National funding contracts. Also responsibile for providing quality customer service, administrative and general office support for the RTO's business unit.• Ensuring company activities, products, policies, and documentation are compliant with company, state and federal regulations• Build and maintain knowledge and understanding of current VET industry trends and standards, including the VET Quality Framework and current Training Packages.• Assist the Quality and Compliance Manager to ensure compliance with the Standards for Registered Training Organisations (RTO) 2015 and the VET Quality Framework for the delivery of all training and assessment services, providing technical advice to sites as required.• Assist the Quality and Compliance Manager with preparation for external audits as required by National and State bodies.• Undertake formatting and version control of RTO forms, documents and Training Resources.• Assist in arranging professional development for all training staff, including informal training sessions on VET industry standards and relevant quality requirements, and recording of qualifications and professional development completed for all Trainer/Assessors and operational staff.• Monitor assessment materials, session planning and training plans to ensure compliance with relevant legislation and delivery objectives.• Undertake routine monitoring and reporting as directed by the Quality and Compliance Manager to ensure accuracy of learner records and training activity data.• Assist in management of complaints and continuous improvement opportunities as identified and implement actions as required, including maintaining appropriate systems for reporting.

Responsible retail salesperson proficient in customer service, social perceptiveness, and meeting target sales. Passionate and motivated, with a drive for excellence. Require no time to adjust to new environment, work ethic, and co-workers. Excellent knowledge of current and past technology. Tasks Include but were not limited to:• Greet customers and ascertain what each customer wants or needs.• Describe merchandise and explain use, operation, and care of merchandise to customers. • Clean shelves, counters, and tables. • Recommend, select, and help locate or obtain merchandise based on customer needs and desires. • Answer questions regarding the store and its merchandise. • Demonstrate use or operation of merchandise. • Place special orders or call other stores to find desired items. • Prepare merchandise for purchase. • Exchange merchandise for customers and accept returns.

Conduct a highly professional level of service to customers whilst undertaking thefollowing tasks:• Working closely under the store manager in a supportive role as well as taking over duties of store manager when absent.• In charge of opening and/or closing store on a day-to-day basis, ensuring all tasks are planned out and go smoothly and efficiently.• Cash handling involving safe handling, invoicing and till operation, including investigating any discrepancies found.• Overseeing stock levels to ensure accuracy and accommodating for any issue or event that needs action regarding stock integrity. In charge of ordering, receiving, price changes, handling damaged products, and returns. • Managing budgets, and maintaining statistical and financial records• Ensure all controls, policies, procedures and guidelines (e.g. Product Recall, Employee Handbook, Food Safety, Due Diligence, Handling of Payments, National and Department Handbooks etc.) are followed.• Recruiting, training, and supervising staff as well as facilitating staff development. In charge of training of new staff members performance management, allowing them to develop and grow within the company. • Rostering experience, ensuring employees meet contracted hours and approving annual/maternity leave as well as accommodating for team members work restrictions such as availability.

Responsible for managing and supervising a team of employees. Ensure all tasksundertaken by myself and team members are conducted efficiently and follow thecompanies’ policies and procedures. Tasks include but were not limited to:• Cash handling• Store presentation and Merchandising• Customer service and sales representative• Stock handling and Inventory management• OH&S Operations – Bail press, Electric & Manual Pallet-Jack, Walkie-Stacker