Steve Jacobsen Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

I am responsible for growing the strategic design and product-thinking capabilities for one of Fjord / Accenture’s largest clients. This includes advocating and driving product innovation across multidisciplinary product and design teams, facilitating and coordinating executive-level visioning sessions and shaping backlogs for design delivery teams. In addition to my client contact role, I am also responsible for establishing a Fjord presence in Brisbane. This includes building… Show more I am responsible for growing the strategic design and product-thinking capabilities for one of Fjord / Accenture’s largest clients. This includes advocating and driving product innovation across multidisciplinary product and design teams, facilitating and coordinating executive-level visioning sessions and shaping backlogs for design delivery teams. In addition to my client contact role, I am also responsible for establishing a Fjord presence in Brisbane. This includes building, onboarding and upskilling new service, UX and business designers. Show less

Sydney, New South Wales, Australia

Successfully led the integration of the merged Fairfax & Nine Product Design teams (17+ staff in total) while continuing to support the stellar growth of our combined digital & publishing business (earnings up 56% year-on-year).I have implemented shared design-thinking tools & methodologies, career path growth frameworks, shared team values / principles and a reshaped ways-of-working approach across the combined product/design/tech teams. We are also in the process of implementing six… Show more Successfully led the integration of the merged Fairfax & Nine Product Design teams (17+ staff in total) while continuing to support the stellar growth of our combined digital & publishing business (earnings up 56% year-on-year).I have implemented shared design-thinking tools & methodologies, career path growth frameworks, shared team values / principles and a reshaped ways-of-working approach across the combined product/design/tech teams. We are also in the process of implementing six fully-functional design systems across our core products to help deliver a better, more consistent product experience. Show less

Sydney, Australia

I built a thriving and dynamic team of 12+ product (CX/UX/UI) designers that championed product innovation and change management, transforming the way the business approaches product development from the ground up - placing design thinking at its heart. I was part of the senior leadership team that led the re-visioning & redevelopment of our core metro digital products (smh.com.au / theage.com.au / brisbanetimes.com.au / WAToday.com.au) as well as the Australian Financial Review.

Sydney, Australia

In addition to my role as principal service designer (see below), I played a critical role in the day to day business operations including business development, led and mentored designers, drove and refined new working methods within the design team & throughout the studio and managed the day to day programme and studio traffic.

Sydney, Australia

Leader of multidisciplinary teams working collaboratively with clients on broad, commercially sensitive digital service design programmes. Specialising in strategy to delivery programme, my work includes service strategy, service visioning/positioning, rapid prototyping & concepting, competitive analysis, customer/user research and testing, customer co-creation, customer journeys and service mapping, stakeholder co-creation and UX/UI / service architecture.

Sydney, Australia

High profile user experience / interaction design lead on large, complex and business critical high traffic projects working with and directing other designers to translate wireframes and functionality into a user interface and a finished visual design involving collaboration to define page layout and user interfaces based on page flows and user tasks and needs that ensure a clear and well defined interface relevant to users.Key AchievementsStrategic & visual design Lead on an… Show more High profile user experience / interaction design lead on large, complex and business critical high traffic projects working with and directing other designers to translate wireframes and functionality into a user interface and a finished visual design involving collaboration to define page layout and user interfaces based on page flows and user tasks and needs that ensure a clear and well defined interface relevant to users.Key AchievementsStrategic & visual design Lead on an ongoing project socialising the TV watching experience across multiple devices marrying complex business requirements from various departments with user needs & technical constraints.Design Lead on a 8 month long project creating an online catch-up TV service for multiple devices including desktop (browser based), mobile, iPad & TV which required out-of-the-box & cutting edge thinking and innovation.Design Lead on a 6 month long project to migrate a suite of 8 magazine websites onto a new content management platform playing a key role connecting complex technical and business requirements / constraints with individual magazine brand guidelines and online visions.Click through prototype design for new homepage for user needs testing working within predefined templates.Created a platform wide end content template with the aim of increasing traffic cross-network and a richer visual experience to users.Extended upon the already existing food website by designing an easy to use, manageable cookbook repository connecting complex user interactions with a simple interface. Show less

Brisbane, Australia

High profile consulting role specialising in usable & accessible design, user interaction modelling, creative & brand strategy and social media analysis working with many well-known clients and brands across Australia such as Network Ten, Queensland Government Office of State Revenue, Australian Government Department of Health and Queensland Rail. Other key roles include project management and project coordination.Key Achievements * Worked with many high profile clients in the… Show more High profile consulting role specialising in usable & accessible design, user interaction modelling, creative & brand strategy and social media analysis working with many well-known clients and brands across Australia such as Network Ten, Queensland Government Office of State Revenue, Australian Government Department of Health and Queensland Rail. Other key roles include project management and project coordination.Key Achievements * Worked with many high profile clients in the consulting, creative / design and development spaces. * Created and orchestrated a 'vanilla' type templating system utilising common HTML/CSS which is now used across all Network Ten production websites including sites like Australian Idol, Big Brother, So You Think You Can Dance, 9am, The Biggest Loser etc. * In-depth exposure to web usability and accessibility guidelines. * Considerable team leader / time management / workload delegation experience. Show less

Brisbane, Australia

(refer to Bullseye Position Description)High profile consulting role specialising in usable & accessible design, user interaction modelling, creative & brand strategy and social media analysis working with many well-known clients and brands across Australia such as Network Ten, Queensland Government Office of State Revenue, Australian Government Department of Health and Queensland Rail. Other key roles include project management and project coordination.

London, United Kingdom

Lead designer and developer for e-commerce services through a variety of mediums; Web (HTML & proprietary scripting language), RSS, XML, Sky UK Digital TV, NTL Viewdata UK and mobile WML.Key Achievements• Designed interface for core ecommerce ticketing websites seen and used by many hundreds of thousands of users on a monthly basis. • Unitising template systems and proprietary scripting languages, I designed and developed a completely skin-able & interchangeable buy process… Show more Lead designer and developer for e-commerce services through a variety of mediums; Web (HTML & proprietary scripting language), RSS, XML, Sky UK Digital TV, NTL Viewdata UK and mobile WML.Key Achievements• Designed interface for core ecommerce ticketing websites seen and used by many hundreds of thousands of users on a monthly basis. • Unitising template systems and proprietary scripting languages, I designed and developed a completely skin-able & interchangeable buy process using dynamic multiple CSS files, pure XHTML and numerous MySQL databases. • High-level experience in quality assurance and product testing. • Substantial search engine optimisation (SEO) experience. • In-depth exposure to web usability and accessibility guidelines.• Worked with Sky Digital UK’s proprietarily WML code. Show less

Brisbane, Australia

Primarily a customer-facing role resolving customer support enquiries as well as developing intranet interfaces.Key Achievements• Designed and developed an internal web based interface for staff to use driven by HTML, XML, ASP, PHP and SQL.• Designed and developed an internal web based interface that was used for monitoring servers and client services. • Configured and monitored shared and dedicated web servers for customers.• Diagnosed and resolved problems relating to… Show more Primarily a customer-facing role resolving customer support enquiries as well as developing intranet interfaces.Key Achievements• Designed and developed an internal web based interface for staff to use driven by HTML, XML, ASP, PHP and SQL.• Designed and developed an internal web based interface that was used for monitoring servers and client services. • Configured and monitored shared and dedicated web servers for customers.• Diagnosed and resolved problems relating to website and server performance, including SQL, ASP, Cold Fusion, SharePoint, Mailing Lists, FrontPage - Testing, diagnosing and repairing etc.• Gained excellent knowledge of web server technologies including IIS and Apache in both a shared hosting and dedicated environments. Show less