As part of the company’s executive team from this C-suite role I lead all aspects of the company’s technology. I began this position during the company’s formative stages, with responsibility for expanding IT operations from a modest team supporting fewer than 50 employees to a robust global department of over 50 employees, based in the U.S. and Peru. Additionally, with 100% of the company’s sales coming from ecommerce transactions, I orchestrated the company’s technical evolution from a small start-up to a $250M enterprise with a presence in 35 international markets.➥Designed and implemented a holistic technology strategy to align with business goals, drive innovation, and achieve financial targets.➥Directed the overhaul of company's ERP, CRM, WMS, and ecommerce systems positioning the company for scalable growth and market adaptability. ➥Established and executed a comprehensive IT and digital transformation strategy, fueling business growth and facilitating rapid entry into international markets.➥Championed the enhancement of cybersecurity measures and disaster recovery protocols to safeguard assets and ensure continuous business operations.➥Consolidated disparate IT vendors into a single strategic partner, boosting operational efficiency and supporting expansion into complex global markets.➥Oversaw the transition from a centralized on-premise network to a globally distributed cloud-based infrastructure, ensuring 24/7 accessibility and operational resilience. ➥Managed the development of in-house software with a $10M investment, achieving a remarkable return on investment (ROI) within 1.5 years. ➥Provided mentorship and coaching to IT staff, fostering skill development and preparing the team to tackle emerging technologies and challenges. ➥Partnered with cross-functional teams to synchronize IT strategies with business requirements, ensuring seamless technology integration across the organization.

In this pivotal executive role, I defined and managed all operational functions including IT, shipping, regulatory compliance, banking, sales, and recruitment for a rapidly expanding region. I led the launch of a start-up operation in Thailand and served as the key corporate liaison, ensuring alignment with global business objectives and seamless integration with corporate systems.➥Drove the comprehensive rollout of Thailand operations, ensuring full compliance with local regulations and implementing IT systems customized for regional needs.➥Managed a diverse team of employees in the US and Thailand, spearheading corporate initiatives and ensuring effective integration and operational excellence.➥Supervised all operational functions for Southeast Asia, a region contributing approximately 15% to the company’s $800M total revenue.➥Successfully transitioned the newly established markets to local management, leaving behind a fully operational and self-sustaining infrastructure.➥Developed and deployed IT systems tailored to local market requirements while ensuring integration with global corporate infrastructure for smooth operations. ➥Led recruitment efforts and onboarding processes, fostering a skilled workforce and establishing efficient operational processes to support sustainable regional growth.

I directed and implemented transformative strategic initiatives aimed at enhancing operational efficiency, fostering cross-functional collaboration, and aligning business goals with corporate growth ambitions. Additionally, I acted as the key intermediary between senior leadership and project teams, steering organization-wide transformation efforts.➥Managed the assessment, planning, and execution of pivotal company-wide projects, applying data-driven strategies to uncover and leverage opportunities for departmental improvements.➥Led diverse cross functional teams to optimize operations and boost efficiency across IT, sales, operations, and customer service, ensuring seamless integration with overall corporate goals.➥Initiated and drove change management strategies, promoting interdepartmental collaboration and securing executive endorsement to achieve sustainable operational enhancements.➥Delivered detailed updates and strategic insights to senior executives and company founders, providing visibility into the progress and impact of critical initiatives

I served in a crucial role overseeing global IT projects and facilitating market expansion, ensuring the effective integration of IT systems to bolster international operations. Additionally, I worked closely with cross-functional teams to align technology with business objectives and drive global growth initiatives.➥Directed IT operations for successful market entries in Israel, Malaysia, Hong Kong, and Korea, ensuring seamless coordination with logistics, operations, and local teams for smooth integration.➥Managed the dissemination of critical software updates and new system releases, ensuring clear communication and alignment throughout the global organization.➥Fostered robust, collaborative relationships across various departments, creating effective partnerships to advance organizational goals and support international expansion.

I served as the primary point of contact for executives from strategic customers leveraging our outsourced technical support services. ➥Direct manager for 20 Service Delivery Managers with Unisys Managed Service Centers in Salt Lake City UT, Rochester NY, Austin TX, and Toronto Canada.➥Managed all communications with customers including informal daily contacts, standardized weekly updates, and quarterly business reviews. ➥Responded to and managed critical incidents and events.

I managed the third-party outsourcing vendors that provided Tier 2 technical support to Sun’s Java Enterprise Service customers in The Americas. ➥Managed the request for proposal and vendor selection processes for outsourced service providers. ➥Managed the daily operations of the service provided by outsourced vendors ensuring all Service Level Agreements were met or remediated. ➥Managed critical incident escalations.

During the infancy of the internet, I managed the Global Service Response Center responsible for providing all customer service and tier 1 technical support for Netscape Communications and later SunONE products. (SunONE was the products created by the business alliance between Netscape Communications and Sun Microsystems.) ➥Staffed and managed all technical and customer support call center agents and team leads.➥Drove the global strategy to for consistent tools and staffing plans for worldwide customer service and tier 1 technical support.➥Developed and initiated the global follow the sun process for worldwide continues (24x7x365) effort support on critical system issues. ➥Managed critical customer escalations with a focus on root cause analyses and remediation.