Steven Jay Smith work email
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SUMMARY: Three decades of proven leadership results within the hospitality industry and other industries. Successfully launched and operated multiple start-ups. Expertise in team building, leadership development, vision and business strategy, new business development, sales and marketing plans, as well as financial expertise. I’ve had a rewarding and challenging career in the hospitality industry. My tenure, both wide and deep, started with working virtually every skill set in the industry, casual and fine dining, franchises, events, night clubs, comedy clubs, hotels, and resorts. Some of my favorite experiences were working with Intrawest and Vail Resorts in Colorado and Lake Tahoe which taught me the critical importance of a healthy and empowering work/life culture and the integration of excellence in guest service while balancing the demands of billion-dollar corporations. My franchise experience includes TGI Fridays, Starbucks, Pizza Hut, and The Firkin Pub Group. Without a doubt the most rewarding experiences of mine have been when young people I have worked with in the past reach out to me years later and thank me for my compassion and leadership. KEY STRENGTHS Multi-Unit and Resort Operations - Start Ups & ConstructionStrategic Planning - Branding, Marketing, Sales, and Operations Cultural Change AgentLeadership Training and DevelopmentCORE COMPETENCIESStrong command on how to build and direct a winning team. Leadership development and training utilizing servant leadership skills and deep expertise. Strength in creating healthy and effective workplace environments. Leading teams through difficult challenges and opportunities. Creative and disciplined approach to problem solving and innovation. PURPOSE: Make a profound impact for good on the lives of others around me. WORK EXPERIENCE: I am seeking a full-time role on a team where I can add massive value. My current status with Legendary Service + Coaching is a part-time flexible role which I can turn on and off at my leisure and would not interfere with a full-time role.Current: Director of Operations - Hospitality Organization Coach & Consultant - Legendary Service + Coaching is committed to helping leaders and teams develop themselves and others with the true understanding that leadership and excellence begins with service. Service to others, service to self, service to guests, clients, partners, vendors and the community is the foundation in which meaningful contribution is built. Est. 2008
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Director Of OperationsGood Burrito Co. Jul 2024 - Present -
Coach & ConsultantLegendary Service Coaching Apr 2008 - PresentLegendary Service Coaching is committed to helping leaders and teams develop themselves and others to the true understanding that leadership and excellence begins with service. Service to others, service to self, service to guests, clients, partners, vendors and the community is the foundation in which meaningful contribution is built.
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Director Of OperationsThe Pressroom Restaurant Jan 2024 - Jun 2024Legendary Restaurant in Lancaster PA. This is a story of success and tragedy in which I have never experienced. Stay tuned for future developments.
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Regional ManagerStumpy'S Hatchet House Hershey Dec 2021 - Nov 2022Directed two franchise locations. 100% responsibility for all processes, systems, and operations. Accomplished: Operational team stability and guest experience excellence, created and refined marketing strategies, onboarded a new booking engine and POS, grew sales by 20% YOY. -
Hospitality LeaderHospitality Industry Sep 1981 - Apr 2018For the past 35 years my focus has been to lift others up and my greatest rewards has been to see their growth. Over those years I have been a leader in the opening and operations of more than two dozen start ups in the hospitality industry. My experience in the trenches has been with with many different organizations like Intrawest and Vail Resorts, TGIFridays, and Starbucks are just a few of the successful brands I have worked with. I have been most fortunate to work alongside many great teams as an employee, project basis, and a consultant.
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Business Coach & ConsultantThe Restaurant Excellence Group Oct 2007 - Jul 2015Restaurant Consultant & Coach..."The Restaurant Growth Expert"Consulting - We are a group of dedicated hospitality professionals here to consult your hospitality needs. We have expertise in every facet of the ever changing restaurant industry. We are constantly evolving to stay ahead of the trends along with the latest technology and solutions. We execute and deliver based on our clients challenges and goals including:- leadership training- hospitality training- cultural change- financial analysis- marketing and communication- concept development and design- mobile and web solutions- local search & SEO- social media- menu development and more. Our philosophy...Each situation is unique. One-size-fits-all approaches will never help your business reach its full potential. Custom solutions take advantage of opportunities that your competitors can't. That's what we deliver to you.
Steven Jay Smith Skills
Steven Jay Smith Education Details
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HempfieldGeneral Studies -
East Stroudsburg University Of PennsylvaniaSports Business
Frequently Asked Questions about Steven Jay Smith
What company does Steven Jay Smith work for?
Steven Jay Smith works for Good Burrito Co.
What is Steven Jay Smith's role at the current company?
Steven Jay Smith's current role is Legendary Service Coaching.
What is Steven Jay Smith's email address?
Steven Jay Smith's email address is st****@****ith.com
What is Steven Jay Smith's direct phone number?
Steven Jay Smith's direct phone number is +171776*****
What schools did Steven Jay Smith attend?
Steven Jay Smith attended Hempfield, East Stroudsburg University Of Pennsylvania.
What skills is Steven Jay Smith known for?
Steven Jay Smith has skills like Leadership, Coaching, Training, Team Building, Brand Development, Hospitality Consulting, Restaurants, Start Ups, Strategic Planning, Small Business, Sales, Management.
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