Steven Bode Email & Phone Number

Fargo, Nd, Us

Managed complex customer service cases, improved processes, and boosted efficiency. Key achievement: Hackathon Finalist at the 2024 Idea Jam.

Fargo, North Dakota, United States

Managed a diverse portfolio of 400+ business credit card accounts, providing top-tier customer service and collaborating with a 12-member team. Enhanced productivity by developing automated Excel and Word macros, optimizing processes and team performance. Conducted policy reviews and updates to ensure compliance and safeguard customer interests. Provided technical support and tailored solutions for business and consumer clients, focusing on transaction reporting and payment control mechanisms.

Fargo, North Dakota, United States

Delivered superior customer service by resolving inquiries and educating customers on credit card products, fostering loyalty and retention. Mastered system applications to accurately record customer data. Maintained a consistent record of top-tier service, contributing to customer satisfaction and company reputation. Played a key role in identifying and implementing process improvements, boosting efficiency and productivity.

Morris, Mn 56267

In my role as Assistant Store Manager, I successfully managed and expanded our collectible cards offerings, including the execution of high-profile Wizards of the Coast events. My strategic foresight ensured efficient store operations, enabling collaboration with community partners to optimize event scheduling and prevent overlaps.I spearheaded community engagement efforts, significantly contributing to the success of multiple local tournaments. My expertise in financial transactions enhanced our service capabilities, particularly in processing money transfers and bill payments through Ria Money Transfer, elevating customer satisfaction and service quality.Additionally, my leadership in marketing initiatives effectively expanded our store’s online presence and customer base, strengthening brand loyalty and driving business growth.

Morris, Mn 56267

Oversaw daily operations, ensuring operational excellence and premium customer service. Supervised and trained employees, managed cash and credit transactions, maintained records, and balanced registers. Handled ticket office operations, resolved phone inquiries, and independently opened and closed the theatre. Contributed significantly to the theatre’s smooth and successful operation through strong organizational skills and a customer-focused approach.

New Ulm, Minnesota

New Ulm, Minnesota

Excelled in providing exceptional customer service through clear and effective communication with patrons. Skillfully managed memberships, collaborating with insurance programs like Silver & Fit and SilverSneakers. Supervised daily operations, including facility opening and closing, staff oversight, and leading recreational programs. Coordinated events.

New Ulm, Minnesota, United States

Oversaw pool safety and cleanliness, managed and trained lifeguards, led emergency response efforts, and maintained meticulous records of incidents and safety checks. Ensured adherence to safety guidelines, enhancing team effectiveness and response readiness.

New Ulm, Minnesota

New Ulm, Minnesota

As an Assistant Swim Coach during the summer seasons, I crafted customized training regimens tailored to the individual strengths and improvement needs of each swimmer. My approach ensured personalized attention, fostering enhanced technique, endurance, and overall performance. I actively provided constructive feedback and motivational support, preparing swimmers for competitive meets. Collaborating effectively with fellow coaches and team staff, I played a key role in the team’s preparation and success in all seasonal competitions.