Steven Clough Email & Phone Number

England, United Kingdom

In this role, I have overall responsibility for the day-to-day operations of the Cinos Cloud platform, acting as a technical lead across the Cinos Cloud and customer deployments, at the same time, providing 4th line escalation route for issues raised by the Cinos Technical Operations team and leading technical resolution activities within the Cinos Major Incident process.I engage with internal Cinos stakeholders to understand business, technical, and support requirements relating to the Cinos Cloud platform, and design, manage and deliver service-based products to support the delivery of Cinos Cloud-based Managed Services. Additionally, I contribute to technical and service propositions before they are taken to market and create technical design, test, and implementation documentation, which Engineers and Consultants utilise for delivery.

Milton Keynes, United Kingdom

I was seconded to one of CCS’s customers due to my familiarity with the customer, their infrastructure, and internal processes, in order to cover a vacancy during an organisation restructure. • Responsible for a team of 7 direct reports• Solution scoping and design, from a remote branch site LAN to Datacentre networking, and WAN and VPN technologies (Cisco ASA, Nexus, Meraki LAN/WLAN, Cisco Ent Wireless, Cisco ISE)• Handled migration user phones at remote sites onto the CUCM cluster • Setting standards for networking design• Escalation point for projects team, and operations

I was employed by Cinos Limited initially to fill a skills gap in Networking and Video Conferencing technologies, from there my previous experience in a wide variety of technologies enabled me to build the foundation of Cinos’s internal IT infrastructure, and information governance. Alongside this role, I also designed and implemented several AV and Control networks (Cisco LAN and Wireless), which included low-latency video requirements. Major achievements• Implementation of ISO27001:2013 practices throughout the business, as well as achieving accreditation• Managed a successful user migration from Exchange to Office 365• Successful proof-of-concept video conference service for a mortgage advice company

Stevenage, United Kingdom

This role further developed my skills in consultancy of networking and UC infrastructure. I worked alongside the pre-sales team and became heavily involved in customer requirements / scoping. Maintaining close relations with my support background gave me exposure to a wide variety of technologies, and how they relate to and depend on each other in a complete corporate IT landscape. • Consultancy of Cisco Networking and Telepresence solutions. Including solution design, equipment installation and configuration, and writing of all technical documentation. • Technical advice and Escalation point for service desk staff, relating to Cisco Networking, Telepresence or Voice issues, including 3rd line and on-site support.• Site surveys, for AV and Video Conferencing rooms, and also for IT

In this role, I was contracted out to a client to perform an audit of their training facilities, and write an RFI tender, To migrate the training facility to a new building. The tasked involved capturing the user's AV requirements, assessing the proposed build drawings of the new facility, and conducting a feasibility study to ascertain if any equipment could be reused. All to provide a modernised AV integrated training facility while keeping to the clients primary objective of saving cost wherever possible.

I gained experience from working on multiple service desk environments, supporting users of Video Conferencing technologies, and Desktop support. I worked my way through 1st and 2nd line, and eventually was moved onto configuration / install / commissioning. I also gained an interest in Networking during this role, where I began working alongside the Consult and Design team as a junior member, and taking on networking support tasks, while studying for CCNA. Technologies supported• Tandberg (Later Cisco) Teleconferencing • CUCM – User and Phone administration• Microsoft Windows (XP, Server 2003, Server 2008) – Including AD infrastructure • VMware ESXi• Networking – Primarily Cisco Routing & Switching, and ASA firewalls.

This was my first full-time IT job. The period was short as I was also one of the first employees at this company, and so it was mutually decided between myself and the employer that the company required more experienced people at this time. • Technical support of users• Installation of desktop systems and servers. • Handling telephone enquiries / bookings for technical courses.

Technical Support For Networks And Computers, Customer Service

A+ N+ MCDST Level 3 Advanced Diploma in ICT Systems Support Level 3 NVQ for IT Professionals/ Practitioners Advanced Apprenticeship in IT.

Education record