Steven Freeman Email & Phone Number

North Carolina, United States

Lead a team of Product Managers and Business Analysts to maintain, develop and evolve Advance Auto's Omni Channel Catalog - a key enabler of products and services for B2B, B2C and Store sales channels. Define and drive creation and prioritization of roadmaps to achieve business goals and customer satisfaction.Leverage data and analysis to identify customer pain points (both internal and external) - leading to discovery and development to achieve success.Coach, mentor and train Product staff on all levels of product skills, from basic Agile development and Product execution to advanced methods of new market evaluation and customer understanding.

Develop and lead a team of Product Managers to understand customer intent and need through data analysis - and deliver product solutions that enhance the Lowes experience after orders are placed – Products such as Order History, Status, Modifications and Tracking. Improve brand engagement and customer satisfaction through Installations. Warranties, Customer Returns, Subscriptions and Services support. Align and lead teams of product professionals, engineers and user experience designers to exceed business goals while improving the customer experience and quality of life – including significant enhancements such as:- Lowes for PROs post-order experience/migration from LFP.com- Uber-style Truck delivery – map rendering of delivery experience- Substitutions recommendations for out-of-stock ordersFocused on achieving aligned OKR goals of delivering Self-Service enhancements (100% growth each year), top-line sales growth (through cancellation reduction and repurchase – on track for 75bps improvement this Fiscal Year) and achieving an improved Customer Experience (LTR increase of 200bps).

Lorain, Oh

Lead a team of Product Managers to improve the digital customer experience in Macy's stores.

San Francisco Bay Area

Help define, prioritize and plan the product road map for enhancements to the Macy’s digital customer experience. Responsible for developing and maintaining a rationalized road map of planned enhancements, prioritizing idea planning and visualization, and establishing business cases for investment and returns on product development. Through collaboration, contribution and partnerships, accelerate innovative product solutions to improve the customer experience and drive business return on investment.Responsibility beyond Product Road map ownership and Idea Planning include Product Analytics and team Training initiatives.

San Francisco Bay Area

Lead a team of 12-18 Product Managers and Leaders to improve the digital customer experience and drive incremental revenue and cost reduction for Macys.com. Delivering capabilities in Wish Listing, Product Recommendations, Search Enhancements, Media Contexts, Site Performance and more, my team is the voice of technology to the business, and the voice of the business to our technology teams.- Customer Domains: Beginning with initial concepts of customer domains in 2012, I was a key contributor to the enterprise re-organization. By leveraging these constructs, I ensured improved collaboration to deliver meaningful customer experiences and business value.- Software Discipline: Using my background in software development, I continually worked to improve both delivery velocity, visibility and execution surety by piloting new methods in partnership with my teams and peers. Through a combination of tools, approaches and mentoring, my teams managed to increase feature delivery by more than 2.5x, launching multiple capabilities per team per month.

San Francisco Bay Area

Manage a team of 4-6 Product Managers, focused on enhancements to digital properties at Macys.com. Hired, trained, mentored and led strategic team leaders from the Product Management discipline to deliver on key customer enhancements including Product Recommendations and SEO optimization. - Thought Leadership: Awarded the 2012 "Make Magic"​ award for in-depth data and experiential analysis of website performance (focused on real, customer measurement). Championed investment leading to product team(s) delivering improved content delivery to customers.- Product Strategy: Awarded the 2014 "Make Magic"​ award for Innovation in recognition of work on the Macy's Wallet project. Conceived, designed and socialized in 2012, I championed this initiative that delivered pre-holiday 2014 to acclaim within and without the company.

Greater Seattle Area

Manage the $200 million consignment books business for Amazon.com, sourcing over 425,000 titles from 32,000 independent vendors. Plan, implement and optimize supply for weekly predictive and reactive orders. Develop and execute strategic initiatives at-scale across a large, diverse vendor base.Manage strategic project initiatives for New Releases, US Books. Beginning in 2010, I was the business sponsor for the Release Date Delivery initiative for US Books. This program delivers pre-ordered books to customers ON the date of their release, the same day they are first available at a bricks-and-mortar store.

Greater Seattle Area

The third-party business represents nearly a third of all Amazon.com revenue internationally, and the Merchants@ platform is the B2B solution for partners to sell on the platform. In my role as an Integration Manager, I was responsible for integrating new third-party businesses with Amazon’s technical platform, business standards and practices so they can successfully sell in Hardlines and Softlines categories.

Greater Seattle Area

eMedia Music is a premier provider of music instruction software, with product offerings for Guitar and Piano instruction, in multiple languages and platforms (Windows and Mac OS). As the Project Manager I was responsible for all aspects of software development.

Redmond, Wa

Sinis Studios was an independent startup video games studio. As the chief product architect and producer I was one of two managing partners, developing product plans, design documents, functional specifications and test plans for a suite of games; evaluating target demographic data, sales forecasts and capital investment requirements. With the other partners I pitched the products and business to venture capital and angel investors. Unfortunately, insufficient investment was available to complete product development.

Bellevue, Wa

Sierra Online is a software development studio, focusing on PC games and home productivity applications. My role as a Producer in the home productivity division was to manage all aspects of product development, beginning with an average $2.5 million project budget to hire a staff of up to 40 developers, artists and other staff and assets as needed, providing performance and compensation reviews for all staff employees.

Bachelor Of Arts (B.A.)

Bachelor Of Arts (B.A.)