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Senior Product Manager with 11+ years of experience spearheading the design, development, and deployment of industry-leading software products for Fortune 500 companies. Strategic Project Leader and Trusted Advisor focused on working with diverse, cross-functional teams to streamline product development, maximize customer satisfaction, and drive revenue growth at scale.
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Sr. Product ManagerGofundmeSan Francisco, Ca, Us -
Head Of Ai ProductInnuvio Feb 2024 - PresentInnuvio automates legacy inter-office phone calls using AI voice agents. -
Sr. Product ManagerJoin 2022 - 2023Oakland, California, UsLed the design and development of new features for Join, an innovative collaboration, risk, and cost management tool for the built environment in use by 40 of the 100 largest contractors in the US with a 6-person team.Increased daily project open rates and improved project health, project outcomes, and customer renewal rates by leading the launch of Scenarios, a feature that enables users to draft a cascading series of linked decisions. Strengthened organization-level prioritization by including strategic reasoning and user-segmented metric forecasting. -
Product Manager - Google SearchGoogle 2020 - 2022Mountain View, Ca, UsDesigned and executed a series of AI/ML ranking experiments adjusting the weights of signals including freshness, relatedness, popularity, and personalization for the People Also Watch feature. Increased key metrics of good interactions or long views and 28-Day Slice Return Rate by launching new first-party features bringing live tv scheduling info onto the search results page, localized for the US, UK, CA, AU, FR, DE, and JP. -
Head Of Product And OperationsCodi 2019 - 2020San Francisco, California, UsOversaw launch of the initial Codi iOS and web app. An office space marketplace that offered flexible lease terms for underutilized retail and commercial spaces.Increased week-over-week hours booked by 400% in only 4 months via Facebook, Instagram, and direct mail campaigns and drove the acquisition of the company’s first 1000+ users, 300+ bookings, and first SMB deals. -
FounderTurbobk 2017 - 2019Founded TurboBK, an online solution for filing Chapter 7 bankruptcy online without an attorney.
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Product ManagerMajor League Baseball Advanced Media 2016 - 2017New York, New York, UsWrote product specifications for media partner video apps for GoPro, HBO, and Riot Games across Web, iOS, Android, Apple TV, Xbox, Playstation, Samsung Smart TV, and Roku.Improved experience for new user sign-up flows, authentication, browsing linear and pre-recorded libraries, video players, and closed captioning.Introduced support for Google Home controls, supporting the app's position as a flagship app. -
Product ManagerUsertesting.Com 2014 - 2016Los Gatos, California, Us* Responsible for inception and launch of mobile screen recording solution. Project goals are scalability, tester retention, cost savings, and creating a first of its kind mobile research tool.* Manage external development projects for iOS and Android platforms. Create product requirements, propose project budget and timeline, and manage remote developers to make sure projects are completed on time and within budget. * Head the scaling of mobile testing services by interfacing with clients, identifying areas of improvement for product, presenting solutions to C-Suite, and project managing solutions into existence. * Collaborate with marketing team to engage and acquire new clients based on new and improved product features. * Empower other teams to technically support clients by coaching and encouraging brainstorming of creative solutions. -
Operations ManagerUsertesting.Com 2013 - 2013Los Gatos, California, Us* Headed company’s moderated testing initiative and doubled client base during tenure. * Conducted on-going customer satisfaction studies to understand main product concerns and created usability reports to devise product strategy.* Designed and created new solutions to allow remote clients to moderate their testing panels, keeping in mind the lack of engineering resources and developing non-technical solutions when possible. * Main liaison between clients, engineering team, and marketing team. * Promoted to Product Manager because of deep understanding of client needs and mobile platform initiative.
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Customer Service AssociateUsertesting 2012 - 2012Los Gatos, California, Us
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Assistant Store ManagerHannaford Bros. Co. 2011 - 2012Scarborough, Maine, Us* Responsible for day-to-day operations of a 700,000 sq ft super market. Managed a team of 200 associates doing $500M in annual sales. -
Retail Management TraineeHannaford Bros. Co. Jul 2010 - Sep 2011Scarborough, Maine, UsMastered essential retail operation skills in a cross functional management training program designed for developing future leaders.Lead a first of it's kind Localized Social Media pilot on behalf of Delhaize Group.
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Market ResearcherSinglebrook Technology, Inc. Nov 2009 - Feb 2010Ithaca, Ny, UsSpoke with customers to determine project requirements -
Consultant - Cornell Information TechnologyCornell University Jun 2008 - Jan 2010Ithaca, Ny, UsProvided technical support to students, faculty, and staff for all things Mac. -
Head Delegate, Cornell UniversityThe Ivy Council Jan 2008 - Jan 2010Us* Developed first of its kind international student leadership colloquium between the US and China* Represented Cornell University on intercollegiate board of student leaders -
Business Development, Co-FounderDorm Theater Direct 2008 - 2010Us* Initiated partnership with with local drop shipper to negotiate whole sale prices* Sold home theater equipment directly to students -
InternStandard And Poor'S 2007 - 2007Shadowed communication and marketing executives, edited press releases.
Steve Matthews Skills
Steve Matthews Education Details
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Cornell UniversityApplied Economics And Management -
Cornell UniversityInformation Technology
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University Of SydneyBusiness
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Cold Spring Harbor High School
Frequently Asked Questions about Steve Matthews
What company does Steve Matthews work for?
Steve Matthews works for Gofundme
What is Steve Matthews's role at the current company?
Steve Matthews's current role is Sr. Product Manager.
What is Steve Matthews's email address?
Steve Matthews's email address is sm****@****gle.com
What is Steve Matthews's direct phone number?
Steve Matthews's direct phone number is +163168*****
What schools did Steve Matthews attend?
Steve Matthews attended Cornell University, Cornell University, University Of Sydney, Cold Spring Harbor High School.
What skills is Steve Matthews known for?
Steve Matthews has skills like Product Management, Project Management, Mobile, Usability Testing, Mobile Applications, User Experience, Social Media, Start Ups, Remote User Testing, Marketing, Mobile Devices, Coaching.
Who are Steve Matthews's colleagues?
Steve Matthews's colleagues are Matthew Lum, Caterina P., Julio Martinez, Awgh M Sh, Hamid S., Marisabel De, Lakenda Sawyer.
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