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I am a people-centric, commercial Customer Success leader with a history of creating and managing Customer Success strategies across high-growth SaaS companies. I have built a career at the intersection of People and Technology, two of my passions. My customer focused skillset is underpinned by a high-performing Tech Recruitment foundation which includes founding my own successful recruitment company.People make success, whether they are customers or employees. An effective CS leader listens, understands and motivates them to achieve successful outcomes, recognising their goals and aligning them with my company's objectives. I believe in embedding the values of customer success through an organisation, placing a high emphasis on collaborative, cross-functional working.As a culture builder I encourage diverse thinking, combining different perspectives to anticipate and solve problems. I proactively identify a broader range of possibilities, recognising and valuing intersectionality and responding to the needs of others.My extensive experience formulating Diversity, Equity & Inclusion (DEI) strategies and learning programmes provides me with the ability to foster strong interpersonal relationships, combining confidence, knowledge, trust and vulnerability to deliver first class customer experiences
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Vp Of Customer SuccessEsim GoLondon, England, Gb
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Head Of Customer SuccessEsim Go Jan 2024 - PresentBanbury, England, GbGrowing the Customer Success team in this dynamic, innovative company experiencing hyper growth in one of the fastest growing markets.eSIM Go enables enterprises to access wholesale mobile connectivity via our simple APIs and platform. Any enterprise can now access wholesale eSIM connectivity in seconds.
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Head Of Customer SuccessSummize Nov 2021 - Sep 2023Manchester, Greater Manchester, GbSeries-A, SaaS, LegalTech scale-up in Manchester.Brought onboard to create and lead the Customer Success function. Delivering a full Customer Success playbook while maintaining alignment with the company priority of new business acquisition. -
Customer Success ManagerSana Commerce Dec 2018 - Nov 2021Rotterdam, Zuid-Holland, NlFull spectrum of CSM activities across a portfolio of customers ranging from SMEs to Global Enterprises.Global top performance across customer advocacy metrics and commercial outcomes.Cross-functional alignment to deliver new product capabilities, establishing and driving partnerships with key customers for product release. -
Diversity And Inclusion LeadSana Commerce Sep 2019 - Oct 2021Rotterdam, Zuid-Holland, NlAlongside my CSM role I also created and lead the global, cross-functional Diversity & Inclusion team, working to drive an inclusive culture for our 450+ colleagues across all continents.
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Customer Success ManagerSapia.Ai Jul 2015 - Nov 2018Melbourne, Victoria, AuAn AI-driven Talent Acquisition software company, I worked with global customers, helping educate and drive product adoption, running a full programme of Customer Success activities -
Recruitment Manager - Contracts DivisionBurns Sheehan Jul 2014 - Jun 2015London, United Kingdom, GbBurns Sheehan is a leading digital technology recruitment agency based in Central London. Combining advanced search techniques with proactive networking and a focus on building healthy, long-term relationships, success is primarily built on referrals and recommendations. -
DirectorRelease Recruitment Jul 2010 - Jun 2015Founder of Release Recruitment, a recruitment agency focused on the Digital and Technology sectors.
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Head Of Digital Media RecruitmentGcs Recruitment Specialists Nov 2002 - Jun 2010London, England, GbQuickly promoted through the ranks to eventually launching the Digital brand where I managed a team of consultants.Broke all individual records at GCS to become the best performing consultant in the company's history.Worked the contracts market across applications development and associated technologies.
Steven John Skills
Steven John Education Details
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The University Of ManchesterClassical Music -
St Olaves Grammar SchoolHttp://Www.Saintolaves.Net/
Frequently Asked Questions about Steven John
What company does Steven John work for?
Steven John works for Esim Go
What is Steven John's role at the current company?
Steven John's current role is VP of Customer Success.
What is Steven John's email address?
Steven John's email address is st****@****ent.com
What is Steven John's direct phone number?
Steven John's direct phone number is +6113009*****
What schools did Steven John attend?
Steven John attended The University Of Manchester, St Olaves Grammar School.
What are some of Steven John's interests?
Steven John has interest in Media And Entertainment, Management, Recruitment, Mobile, Gadgets, Technology, Marketing, Civil Rights And Social Action, Politics, Education.
What skills is Steven John known for?
Steven John has skills like Contract Recruitment, Recruiting, Management, Start Ups, Mobile Devices, Business Development, Software Development, Search, New Business Development, Leadership, Sales, Technology Recruitment.
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