Steven Jones Email & Phone Number

Toronto, Canada Area

• Develop and implement region-specific strategic sales and marketing plans
• Operate as internal advocate to ensure region’s support from all functions
• Develop and manage sales/marketing operating budgets.
• Lead a dynamic team of Account Directors to achieve and exceed aggressive sales targets
• Plan and oversee advertising and promotion activities including print, online, electronic media, and direct mail.
• Develop and recommend product positioning, packaging, and pricing strategy to produce the highest possible long-term market share.

Canada

Set and maintaining strong revenue and gross-profit of each account ensuring they remain profitable in line with annual targets, exhausting all additional revenue streams opportunitiesLead OtterBox and LifeProof sales activity within Canada across all channels, including National Retail, Distribution, Carriers, and B2B.Lead contract negotiations with all.

Toronto, Canada Area

* Manage OtterBox and LifeProof sales activity within Canada across all channels* Seek and Drive marketing, merchandising, and promotional opportunities * Spearhead take to market strategies * Maintaining strong revenue and gross-profit * Providing management oversight to Sales Managers * manage activities such as forecasts and marketing program

Toronto, Canada Area

Manage OtterBox and LifeProof sales activity within Canada across all channels, including National Retail, Distribution, Carriers, and B2B.Maintaining strong revenue and gross-profit of each account ensuring they remain profitable in line with annual targets, exhausting all additional revenue streams opportunities.Providing management oversight to Sales.

Toronto, Canada Area

Manage relationships with existing large and multi-site Distributors and Key Accounts. Proactively contacting clients to maintain a consistent high level of service delivery, whilst identifying further new business opportunities. Maintaining strong revenue and gross-profit of each account ensuring they remain profitable in line with annual targets.

Driving and communicating RIM/BlackBerry product strategies and roadmaps to the carrier and distributor partners in Canada.Interfacing directly with carrier and distributor partners on product requirements, portfolio roadmaps and product marketing plans.Manage the relationships between RIM/BlackBerry and the various stakeholder groups at the carrier and.

• Wireless Accessory Buyer - Responsible for sourcing wireless accessories to support the needs of Bell’s Corporate, Dealer, and Online retail channels, while driving category revenue and margin through autonomous.
• Developing sales and marketing plans for the wireless accessory business to developed strategic plans to achieve business objectives.
• Manage Vendor relations
• Develop and implement innovative new Wireless promotions
• Developed incentive program for retail channels
• Determine buy quantity and category assortment based on sales forecast, gross margin and turnover objectives

• Leader of a cross functional team of Executive Care Associates across multiple lines of business.
• Partner with Executives to ensure the highest level of customer service is delivered 100% of the time.
• Perform deep-dive analysis on complaint trends, and implement action plans to eliminate key trending factors.
• Works with key stake holders to develop and implement long term strategic plans to improve customer experience
• Asses, develop, and deliver training needs to Executive Care Team
• Develop and implement effective EVI initiatives.

• Partner with Market Knowledge Center to deliver actionable measurements.
• Manage team duties and appoint responsibilities.
• Provide balanced feedback that includes both recognition of strengths and opportunities.
• Lead, support and develop team members in a supportive environment
• Coach and motivating team members
• Set employee objectives, and provide guidance to succeed.

• Implement a dynamic customer service program.
• Develop/maintain effective working relationship with channel management, including Bell Canada, Bell Mobility, and other partner companies.
• Analyze date from Transactional Survey, delivering clear and actionable results.
• Co-ordinate Mystery-Shop program in 300 retail locations across Ontario and Quebec.
• Conduct detailed and ongoing analysis of customer service results.
• Develop/maintain ongoing relationships with District Managers, and their Sales teams down to rep level.

• Sales and marketing
• Customer issue resolution
• Organize defective returns and acquire RA’s
• Implemented a new tracking system for defective cellular repairs
• Train consultants on new products
• Coordinate campaigns and sales incentives